Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Lagos
Job type: Full time
Reporting To: Contact Centre Manager
Role Purpose
- Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.
Responsibilities
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Respond to billing inquiries and handle customers’ high bill complaints.
- Provide information about company programs, products and services.
- Report electric emergencies and outages.
- Provide data to customers requesting new services and/or construction and channel to appropriate office.
- Seek resolution of customer complaints.
- Respond to utility commission and agency inquiries.
- Updating customers’ account.
- To take telephone calls on behalf of IE in order to fulfil customer requirements.
- To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
Minimum Qualifications
- This role requires a first degree in a Social Science or related course.
- Not more than 1-year relevant work experience with knowledge of relevant theories, principles and techniques gained through experience or special development.
Technical Competencies:
- Possesses current knowledge of profession.
- Knowledge of the business
- Good customer service management
- Good Phone Skills
- Good Analytical skills
- Commitment to Task.
Behavioral Competencies:
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to Detail.
- Persuasive.
- Good customer Service.
Job Title: Data Support Analyst
Location: Lagos
Job type: Full time
Reporting To: Technical Business Intelligence Specialist
Role Purpose
- Responsible for data supports analytics to ensure accuracy, completeness and reliability of operational data for strategic decision making purpose.
- Database management (in partnership with IT team) including Data storage, mining, cleansing and validation
Responsibilities
- Responsible for data spooling, validation and cleansing with a view of presenting reliable data for optimal analysis.
- Database management (in partnership with IT team) including Data storage, mining, cleansing and validation
- Data mining and business analytics for insights that help management decisions.
- Support technical units and other relevant stakeholder with data, reports, dashboards updates, or other tools.
- Responsible for Front-end data analytics support for proposed projects (CBA, Impact analysis and business case development)
- Create or review technical data reporting to ensure the accuracy and reliability of reporting solutions.
- Generate standard or custom reports as well as carrying out data analysis for review by technical relevant stakeholders
- Carrying out all other functions as designated in line with achieving the departmental objectives.
- Assist to provide data for business impact analysis, commercial assessment and project review
- Mine, analyze, collate, and report data for review and validation by Technical Directors.
- Responsible for on-demand data analytics for technical department.
- Assist other analyst with raw data when necessary for business intelligence purpose
- Assist to create and maintain a viable data repository for the team
- Assist in sourcing and gathering data for insights and knowledge
- Assist to make reports available on data repository and dashboards to monitor the technical performance of business units and Undertakings
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
- Carrying out all other functions as designated in line with achieving the departmental objectives
Minimum Qualifications
- 1st degree in related Engineering (Electrical/ Electronics/Power) field with at least 1-2 years’ experience in technical data management /Business analysis
Technical Competencies:
- Network Data Analysis Management
- Data Gathering & Analysis
- Operations & Maintenance Management
- Electricity Industry Regulatory Knowledge
- Safety and Health Compliance
Behavioral Competencies:
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving & Decision Making
- Managing Resources
- Business Focus
Job Title: Performance Monitoring Analyst
Location: Lagos
Job type: Full time
Reporting To: Technical Business Intelligence Specialist
Role Purpose
- Responsible for performance monitoring and tacking across technical services department
- Use performance metrics and indicators to drive and improve technical operations efficiency
Responsibilities
- Responsible for measuring technical performance, analyzing technical operation performance and submitting same for management decision making.
- Drive operations performance by tracking technical performance weekly, Monthly, quarterly and annually
- Assist to prepare and coordinate daily/Monthly performance session for Technical group.
- Generate periodic reports, departmental performance statistics across all touch points to inform management decision.
- Partner with the cross functional teams in delivering stable and highly reliable reporting platforms
- Assist to manage and develop KPIs, Targets and sensitization sessions
- Ensure that data and statistical models are readily available on request for management decision making.
- Develop a broader Monthly Performance Reviews for the business (Technical side)
- Assist develop and analyze performance models for various technical units.
- Responsible for data spooling, validation and cleansing with a view of presenting reliable data for optimal analysis.
- Generate standard or custom reports as well as carrying out data analysis for review by executives, managers, regulatory bodies, and other stakeholders.
- Assist to monitor Performance-related intervention management (PIP)
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
- Carrying out all other functions as designated in line with achieving the departmental objectives.
Minimum Qualifications
- 1st degree in related Engineering (Electrical/ Electronics/Power) field with at least 1-2 years’ experience in power/Energy data management /Business analysis
Technical Competencies:
- Network Data Analysis Management
- Data Gathering & Analysis
- Operations & Maintenance Management
- Electricity Industry Regulatory Knowledge
- Safety and Health Compliance
Behavioral Competencies:
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving & Decision Making
- Managing Resources
- Business Focus
Job Title: Quality, Health, Safety & Environment Manager
Location: Lagos
Job type: Full time
Reporting To: Head, Quality, Health, Safety & Environment
Role Purpose
- Assist the Head – Health, Safety and Environment in QHSE policy and process formulation, implementation and compliance companywide.
- Carry out the day to day operations of QHSE department and contribute to the application of effective Quality, Health, Safety and Environmental management by providing technical support
Responsibilities
- Assist in the development, maintenance and implementation of QHSE initiatives and programs consistent with regulatory requirements and Good International Industry Practice.
- Provide strategic leadership, professional knowledge and expertise in the administration and support of QHSE processes for all aspects of Ikeja Electric’s operations including ISO Certifications, Business Continuity strategy, regulatory compliance, institutional policies, Contractors safety Management and human capital development.
- Provide expert advice and support on QHSE issues to Head of Departments and other Functional Heads in ensuring compliance and adherence to existing relevant local legislation, Company policies & Guidelines and best industry practices.
- Develop and provide technical and administrative direction on all QHSE policies and programmes which bear critical importance to overall corporate objectives, operations and profitability of the business units in Ikeja Electric
- Highlight as appropriate to Head, QHSE, any weaknesses concerning the provision of Health and Safety measures and statutory compliance of Ikeja Electric.
- Drive the Implementation and Certification of processes in line with ISO 9001, ISO 14001 and ISO 45001 and ensure Facility Safety Assessments/Hazard Spotting Analysis, bespoke trainings, risk assessments and Incident Investigations are implemented in the company in line with the NERC Health & Safety Code and International best practices
- Coordinate the development and implementation of QHSE Policy, procedures and processes to ensuring that IE activities and operations are executed in a safe, healthy and environmentally friendly manner for both internal and external projects
- Work closely with and provide support to all other departments and managers in order to optimize the company’s overall QHSE performance
- Ensure the establishment and maintenance of a proactive HSE culture amongst company and contractor employees for managing QHSE risks efficiently and effectively.
- Perform any other duties as requested by Head of Department
Minimum Qualifications
- 1st degree in related Engineering/science field with a minimum of 10 years cognate experience in quality, occupational health & safety and environmental management.
- Professional Qualification/ Postgraduate Diploma in Quality, Health, Safety and Environment
- At least IRCA Lead Auditor Certification course in any two of the following Management systems Standards; ISO 9001:2015, ISO 14001:2015, ISO 22301:2012 and ISO 45001:2018
- Good understanding of technical and safety aspects of the Distribution of power and electricity
Technical Competencies:
- QHSE Professional- Knowledge
- QHSE Monitoring and Administration
- QHSE Training and Education
- HSE Compliance
- Workforce Engagement – Safety awareness and Culture Building
- Report writing and convincing presentation skill
Behavioral Competencies:
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus
- People management skill
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 30th July, 2019.
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