MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Administrator, Regulatory Affairs
Location: Lagos
Job Description
- To provide administrative support services to the regulatory affairs department and thus contribute to the smooth operation of the department.
- Coordinate social events connected to the Regulatory Affairs’ office, preparing cost estimates, managing budgets and coordinating all activities for the success of the programmes /events.
- Manage proactively the General Manager’s diary and seamlessly plan his/her itinerary, schedule and meetings.
- Respond to customer queries and requests on non-technical issues and escalate to Senior Manager Regulatory Affairs when necessary.
- Make efficient travel arrangements for the Regulatory Affairs’ office.
- Provide administrative support to the Regulatory Affairs’ department.
- Handle Regulatory Affairs’ internal and external designated correspondence, processing all requisitions for the department.
- Cross – examine documents for Regulatory Affairs to ensure quality control and compliance to MTNN policies, writing minutes of meetings and produce memos for review.
- Develop and maintain an efficient documentation and filing (electronic and hard) process, assisting in filing of statutory documents.
- Collate monthly activity reports from different units within the Regulatory Affairs department.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
- 1-2 years’ experience
- Experience working in a small to medium organization
- Experience in an administrative capacity
Minimum Qualification
- B.Tech, HND or BSc
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst, Fraud Investigations
Location: Lagos
Job Description
- Provide expert assessments, analytics, monitoring and reporting on fraud investigations and forensics, within the policies, procedures and standards set for Fraud Risk Management; and to report to the manager/senior manager
- Recommend additional tools and methods that could be deployed in combating breaches to MTNN policies, processes and procedures
- Prioritise high fraud risk assessment and investigation, ensure correct process is followed in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
- Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are dully and thorough analysed in a timely manner.
- Participate in the planning investigation/assessments into fraud risks.
- Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations.
- Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents.
- Monitor the status of recommendations made from the fraud investigation report, and provide timely feedback to manager.
- Monitor the adherence to the defined fraud investigation and forensic framework, and make the appropriate escalations if necessary.
- Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk.
- Provide suggestions to enhance fraud investigation policies, procedures and standards.
- Assist in performing Quality Assurance assessments in relation to OPCO Forensic Services units and investigations performed.
- Resolve customer issues within the scope of existing service level agreements.
- Assesses the level of risk and makes decisions which directly impact the customer experience and risk to MTNN
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
Job Condition:
- Normal MTNN working conditions
Experience & Training
Experience:
- Minimum of 3-7 years which includes:
- Minimum of 3 years’ experience in an area of specialisation
- Experience working in a small to medium organization
Minimum Qualification
- BSc, BTech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager, Regional Enterprise Sales North
Location: Abuja
Job Description
- To develop and drive the Regional Enterprise Business to include SME, Corporates and Public Sectors sales strategy in the regions to ensure return on investments, profitability and customer satisfaction.
- Support the Shareholder return strategy by developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
- Develop compelling business cases (motivations) for investment in regional and SME sales, clearly identifying return on investment and risk/s.
- Set monthly and quarterly targets for regional sales, agreed with Senior Manager Regional & SME.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Drive an increase in MTNN’s Net Promoter Score.
- Manage all resources assigned to regional sales efficiently, profitably meeting the agreed needs of all customers and prospects.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Supply relevant decision support and management information data to ensure that sales regional performance conform to expectations.
- Manage regional sales third party channels and work in a matrix environment with the Managers of tier 1Strategic and tier2 corporate accounts to provide adequate regional sales support for key customers & prospects.
- Implement standard sales strategies developed by EBU Senior Manager Regional Sales ensuring that they are tailored to the needs of the region or sales campaign.
- Review market and internal conditions and develop sales strategy that grows MTN Business revenue streams and exceeds individual targets and objectives and assist department in planning and developing budgets for the upcoming year.
- Integrate quality management procedures to all business processes within the regional sales function and their effective deployment on a day-to-day basis.
- Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions in the following areas:
- Key Performance Indicators (KPI) & Objective Setting
- Target allocation & assignment
- Account assignment
- Account management
- Contact & sales campaign strategy
- Account Development Plans (ADP)
- Customer satisfaction
- Coaching of Account Partners
- Effective resource allocation for regional coverage
- Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
Experience & Training
Experience:
- Minimum 6 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Experience in the enterprise market and sales management in the telecommunications industry
- Experience in developing key accounts as well as sourcing new business opportunities
- Knowledge of functions & operations of the Telecommunications industry. Training:
- Sales Management
- Project Management
- Business Development
- Leadership Management
- Entrepreneurship
Minimum Qualification
- BA, B.Eng, B.Sc, B.Tech or HND.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Auditor, Operations
Location: Lagos
Job Description
- Performs analysis on internal controls, risk management and effectiveness of the internal audit, providing recommendations on improvements, in order to ensure an increasingly robust internal audit processes.
- Assist the Senior Manager in the execution of technology systems and processes audit plans, in order to identify risks and vulnerabilities in the particular control areas and to ensure that processes and systems comply with company policies, and statutory and regulatory policies.
- Assist the auditor level 3/manager in the execution of process and programme audit plans, in order to ensure that processes and systems comply with company policies and procedures as well as statutory and regulatory policies covering processes and controls for Finance, Supply Chain, Contract Management, New Product Development and Commercial.
- Ensure the OpCo is compliant with regulatory requirements.
- Serve as an active member of the process and programme audit team directly executing medium/high priority/risk internal audits: through conducting interviews, data and system analysis and testing, preparing database updates, providing status reports and preparing final audit reports on assignments carried out, in line with internal audit standards and methodologies.
- Provide analysis on process and programme internal audit data, identifying weaknesses in internal controls, risks areas and trends, and reporting these to management, with recommendations on possible mitigations and enhancements.
- Assist in compiling final process and programme internal audit reports for management review.
- Measure/evaluate compliance to statutory and regulatory requirements and the company’s policies and procedures;
- Ensure capital projects or investments comply with internal control processes and report on any identified non-compliant processes
- Ensure compliance to internal policies and external regulations, which entails keeping up to date with changes in legislation.
- Carries out medium/high priority/risk financial and operations internal audit work as assigned, in line with the audit plan and the standards and methodologies set by Internal Audit.
- Prepare/review final audit report, ensuring plan execution, consistency, quality and adherence to standards and methodologies.
- Assist with the development of methods, processes and systems to enhance effectiveness and meet organisational goals.
- Provides coaching to team members in all phases of the audit process.
- Supports external auditors by coordinating information requirements.
- Establish relationship with multiple departments, including low- and high-level management teams, accounting and finance personnel, and company executives in their pursuit of analytical data
- Supports external auditors by coordinating information requirements.
- Interact and collaborate with management throughout the Organisation.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition
- Normal MTNN working conditions.
Experience & Training
Experience:
- Minimum of 3-7 years which includes:
- Minimum of 3 years experience in an area of specialisation
- Experience working in a small to medium organization.
Minimum Qualification:
- B.Sc, B.Eng, B.Tech or HND.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager, Customer Acquisition, CRM, Billing & Channels
Location: Lagos
Job Description
- To Plan, design and support the delivery of solutions to respective end-users and ensure all IT systems function properly.
- To Plan, coordinate and oversee activities related to the development and integration of software programs and applications of the Information System Group (ISG).
- Support the Shareholder return strategy by developing and implementing Information System Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Customer Acquisition, Channels
- Manage relationship with internal and external customers and suppliers to ensure MTNN value proposition and value for money on all product development projects.
- Manage the day to day working relationship between internal and external teams to plan and execute integration strategies necessary for the integration of information or functions between key application services and systems.
- Lead a group of Technical Experts responsible for solution design and integration
- Gather information from stakeholders as well as the development team and verify what product is desired and create a high-level design of an end-to-end solution.
- Guide requirements analysis activities within the business, identifying and/or auditing product proposals, business requirements, existing policies and technologies.
- Validate that the requirements meet overall business process needs, are within the project scope, and consistent.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Maintain effective working relationships with internal and external suppliers.
- Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Engage with all stakeholders to ensure proper end user support and customer care procedures are in place for products
- Manage systems design and development process to ensure optimal support for product specifications.
- Keep abreast of developments in technologies and strategies in the local and international business environment and recommend value-adding improvements to MTNN’s IS and product strategy.
- Manage and guide design and coding activities within the business, identifying and/or auditing product proposals, business requirements, existing policies and technologies
- Provide aid in channelling and resolving issues arising from delivered solutions.
- Direct necessary checks to ensure development activities conform to the objectives set out at project initiation.
- Evaluate user requirements and product concept specifications and provide guidance with regards to solution architecture, design and development
- Coordinate the activities of service integration development teams
- Evaluate MTNN’s business plan as well as the role of IT Strategy in the business plan
- Direct the activities of team members in understanding the business plan and IS Strategy; and designing /developing solutions to support / achieve the objectives
- Manage the systems design, development, delivery and release process to ensure optimal support for product specifications
- Manage the team in ensuring that the technical/solution architecture is followed and that services necessary to meet the changing needs of organisation are implemented and maintained
- Ensure compliance of solutions with established architecture standards
- Ensure Joint Application design sessions are held with relevant stakeholders
- Review developments in technologies and strategies in the local and international business environment and recommend value-adding improvements to IS division and product strategy.
- Analyze and define and implement interfaces between business applications to provide integrated solutions.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules
- Track and monitor performance of solutions and provide resolution to issues and problems in respect of products delivered.
- Identify training and development needs for team members and manage related skills enhancement programmes to ensure enterprise targets are fully met.
Job Condition:
- Normal MTNN working conditions
Experience & Training
Education:
- First degree in Computer Science, Computer Engineering or related discipline
- Professional Certification in: eTom, TAM, CBAP, TOGAF methodologies
Experience:
- 6-13 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Project management experience will be an advantage
- Minimum of 5 years solution analysis, design and integration experience and exposure to formal requirements and design processes
- Minimum of 5 years’ Experience in Telecom industry – Good understanding and knowledge of
- Billing applications
- Systems integration & design
- Channel types – contact and contactless
- Customer Management applications like Siebel, CLM, SalesForce etc
- Customer Acquisition applications
- Formal Application architecture frameworks – TOGAF
- Formal Solution Development methodologies– Waterfall, Agile, Kanban
- Service Oriented Application (SOA)
- Product, Interface & visual designs
- eTom, TAM, CBAP, TOGAF methodologies
Minimum Qualification
- BA, B.Arch, B.Eng, B.Sc or B.Tech
Deadline: 7th August, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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