So Fresh Neighbourhood Market is Nigeria’s number one premium healthy food brand, that provides fresh, good, clean nutrition and promote a healthy lifestyle. At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices.
We are recruiting to fill the position of:
Job Title: Helpdesk/Customer Service Representative
Location: Abuja
Duties/Responsibilities
Planning:
- Records pre-orders, future events and passes all unattended enquiries or question to the Help Desk Manager.
- Recommends potential products and services to the Help Desk Manager by collecting customers’ information and analysing customer needs.
- Maintains customer records by updating necessary information.
- Inform production supervisors of pre-orders and pick -ups.
Customer Service:
- Communicating courteously with customers by interacting with them.
- Assist customers to facilitate their choices and purchases of freshly processed products.
- Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.
Cash Management/Marketing:
Give information about the availability and benefits of different products to walk-in customers.
- Create awareness of special offers & promotions, & Meal plans to walk-in customers.
- Guides and informs them on new products, charges for extras and toppings based on their request.
- Collect monies from despatch riders and reconcile.
- Remit daily sales to the Outlet Manager.
Administrative and other duties:
- Ensure the Customer service handbook is adhered to
- Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
- Records and inputs orders, pass on to the production Team and Dispatch accordingly.
- Confirm all online payments before inputting into vend and dispatching orders.
- Prepare daily sales reports and forward to the Help Desk Manager.
- Carries out other task assigned by the Help Desk Manager
Person Specification
Key Skill Sets:
- Must be customer focus
- Must be professional in relating to people
- Must possess influencing and persuasion skills
- Must possess knowledge of policy & procedure
- Must possess good time management skills
- Must possess good computer skills, listening &phone skills
- Must possess documentation skills.
Qualification
- Degree in Mass Communication or related courses with at least 1 year experience in same position.
Job Title: Restaurant/Outlet Manager
Location: Abuja
Job Summary/Purpose
- To provide visible leadership to the team members by overseeing the operations and management on a daily basis with the aim to maximize profit while minimizing cost.
Duties/Responsibilities
Planning:
- Organises and oversees the day to day operations and efficient the functioning of all units within the outlet
- Generate and sends daily, weekly and monthly reports (sales, stock, audit, and required reports)
- Facilitate minor repairs involving the generators, air- conditioning, refrigeration units, and other equipment.
- Reports major repairs and maintenance work to the Facility
- Manager & follow up to ensure the job is done.
- Conducts weekly operations meeting within a reasonable and convenient time for all staff.
- Liaises with suppliers, distributors, vendors and other service providers to the store.Administrative and other duties:
- Ensure strict compliance with service protocols
- Ensures strict compliance to dress code, good hygiene standards and quality protocol and general outlook among staff.
Managerial:
- Ensures daily store opening/closing times and procedures are strictly followed.
- Delegate tasks; following up on work results
- Maintains store staff job results by coaching, counselling an disciplining employee
- Ensure orderliness, routine cleaning and good hygienic condition
- Responsible for job sequencing, delegation, workplace scheduling, coaching and mentoring of employees
Customer Service:
- Ensures an organised, beautiful, and comfortable shopping environment for customers to have an enjoyable shopping experience.
- Be available to promptly attend to customers in the outlet
- Promptly attends to customer enquiries and complaints
- Protect employees and customers by providing a safe and clean environment
- Identifies current and future customer’s requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Constantly interfacing with the HD unit for product availability & timely delivery.
Sales:
- Closes out cashiers
- Reconciles sales
- Remit daily sales to the bank
- Manages prudently the outlet petty cash expenditure
Person Specification
Key Skill Sets:
- Must be customer focus
- Must be professional in relating to people
- Must possess influencing and persuasion skills
- Must possess knowledge of policy & procedure
- Must possess good time management skills
- Must possess good computer skills
- Must possess the ability to track budget expenses
Experience/Qualification:
- Must possess a minimum of Bachelor’s Degree in any food-related and or hospitality field, with 1-2 years experience in a managerial function.
- Relevant professional certification would stand as an advantage.
How to Apply
Interested and qualified candidates should send their Application Letter and CV to: hrteam@sofreshng.com using the “Job Title” as the subject of the mail.
Note
- This position is only open for interested candidates who live in Abuja OR have a place of their own to stay in Abuja.
- The company will neither provide nor be responsible for the accommodation for any successful candidate. To earn a call up for interview, the address on your CV must indivate that you are in Abuja.
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