Pivotage Consulting – Our client, a Social Stationary Printing company that renders personalized and customized services such as printing of invitation cards and programs for all occasions, memo pads, paper stationery and gift bags is looking to hire a qualified candidate to fill the position below:
Job Title: Customer Service Executive
Ref Id: CSE/149/WTS
Location: Abuja
Type: Full Time
Reports to: Manager.
Summary/Objective
- The customer service executive will stand as a contact between the customers and the company and attend to their needs in a professional manner.
Job Responsibilities
- Attending to all customers in a welcoming manner.
- Attracting potential customers by answering questions on the company’s products and services.
- Selling company’s products and services by assisting potential customer’s make decision to buy product.
- Resolving product or service problems by clarifying the customer’s complaint, proffer solutions and ensure customer is satisfied.
- Contributing to team effort by accomplishing related results as needed.
- Working with the Graphic unit on customer’s desired designs and proof read all jobs.
- Considering both short and long-term interests of the customer in making service decisions.
- Preparing Job order of customer’s request.
- Liaising with the Head of Production on all jobs and monitor jobs to ensure desired quality and accuracy to meet given deadlines.
- Carrying the Manager and other team members along on all jobs been done.
- Seeking feedback from customers to monitor their satisfaction.
- Creates strategies to help the organization serve customers more effectively.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Requirements
- Candidate must have a B.Sc/HND in related field.
- Candidate must have minimum 3 year experience as a customer service representative, with body of work to show for it.
- Candidate must be able to treat customers courteously.
- Candidate must be time conscious in responding to customer requests.
- Candidate must be able to proactively identify customer needs.
- Candidate must be able to resolve customer complaints.
- Candidate must reside in Abuja.
Job Competencies:
- Must have Strong attention to details.
- Must have excellent quality control skills.
- Must possess strong work ethics and excellent interpersonal skills.
- Must have excellent communication skills
- Must be emotionally mature and calm.
- Must have the ability to work well under pressure.
Job Title: In-House Graphics Designer
Job ref.: GD/150/STW
Type: Full Time
Location: Ikeja, Lagos
Reports to: Head of Production
Summary/Objective
- The in-house Graphics designer will a part of the creative team responsible for designing artworks suitable to the customer’s request in relation to the occasion.
Job Requirements
- Candidate must have B.Sc/HND in related field.
- Candidate must have minimum 3 years experience as a graphics designer, with body of work to show for it.
- Candidate must be able to proactively identify customer needs.
- Candidate must have the ability to think creatively to generate designs and concepts.
- Candidate must be able to use computer software to create designs.
- Candidate must stay updated on emerging software that will be an added value to the company.
- Candidate must reside in Lagos.
Job Competencies:
- Must have working experience in a printing company. (This is Key)
- Must have strong attention to details.
- Must possess strong work ethics and excellent interpersonal skills.
- Must be innovative, creative and smart
- Must have the ability to learn fast on the job.
- Must have the ability to work well under pressure
- Must be emotionally mature.
Job Responsibilities
- Planning concepts and jobs by working with relevant information provided by customers and customer service unit.
- Working closely with the Production staff and Customer service personnel to deliver quality and excellent jobs illustrate concepts by designing artwork and arranging jobs.
- Ensuring quality, attention to details and creativity in the designing customer’s job.
- Designing and generate new concepts for the company.
- Providing design support to all units in the company.
- Attending to customer’s job promptly to meet given deadlines
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Deadline: 26th July, 2019.
How to Apply
Interested and qualified candidates should send their CV only to: recruitment@pivotageconsulting.com (Please ensure CV are in MS Word format only). Use the role “Graphics Designer” as the subject of your application.
Leave a Reply