E-Commerce Product Assurance Manager Job at Bonnie Gray Resources

Bonnie Gray Resources – An established Fashion Products Manufacturing company on the Island seeks to recruit suitably qualified candidate to fill the position below:

Job Title: E-Commerce Product Assurance Manager

Location: Lagos

Job Descriptions

  • Take inventory of products received per seller.
  • End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
  • Effectively interact with Sales and Logistics team to maintain product quality; ensuring targets are met.
  • Assisting team with checking patterns/specification, identifying, and resolving impracticalities in a timely manner.
  • Prepare accurate reports in accordance with company procedures and work instruction in order to provide reliable information for the efficient management of the department.
  • Monitor & Maintain the quality of our product through the various stages of sales.
  • Carry out immediate quality control check on every item received into the warehouse in a timely manner. First come, first serve basis.
  • Give timely feedback to sellers, and conclude negotiations within the expected time frame.
  • Create product details with accuracy for items to be posted on social media.
  • Develop, manage implement, communicate and maintain a quality control plan to bring the Company’s Quality Assurance Systems and Policies into compliance with global standards.
  • Lead the customer complaint process by working with the appropriate functions in order to analyse the returned product/failure, formulate the response to the customer and work directly with that customer to resolve the issue.
  • Develop and implement programs to establish, maintain, and deliver high product quality to Customers
  • Manage vendor relationships to ensure we get the best value from them. Also ensure our vendors enjoy quality experience whilst working with us.
  • Liaise with all stakeholders and ensure all vendors are paid on time and get returned/rejected items quickly.

Professional Qualifications/Requirements

  • Minimum of 2 years’ experience as a Quality Control Officer in the fashion e-commerce Industry
  • Minimum of B.Sc in Business Administration, Supply Chain Management and any other related discipline.
  • Proficiency in data analysis tools
  • Experience in a customer facing role.
  • Preferably lives within Lekki axis.

Skills/Capabilities:

  • A keen eye for Fashion.
  • Attention to detail is very critical
  • Problem solving skills
  • Positive “Can do” attitude.
  • Self-starter & strong team motivator
  • Effective leadership and teamwork skills
  • Good written and oral communication skills
  • Ability to work under pressure.
  • A willingness to learn/improve.
  • Ability to work in a fast-paced, low-structure, and dynamic environment
  • Ability to prioritise and manage time effectively

Deadline: 21st August, 2019.

How to Apply
Interested and qualified candidates should send their CV (MS word format) to: bgrselect@bonniegrayresources.com with “Job title” as the subject of the email.


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