ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.
We are recruiting to fill the position below:
Job Title: Service Engineer (Officer Level)
Location: Lagos
Purpose of Job
- Installation, maintenance and repairs of Client Companies’ equipment in a manner that enhances the Company’s relationship with Client Companies.
Key Results Areas
- Installation of equipment
- Maintenance (Preventive) of equipment
- Repairs (Reactive Maintenance) of equipment
- Design of Laboratories
- Installation and Implementation of Laboratory Benching & Furniture
Duties & Responsibilities
- Carry out the installation of laboratory/analytical equipment / instruments, components, or systems under the supervision of supervisor/line manager further to established manufacturing, construction, and installation standards and specifications.
- Test-run installations and observe operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards, thereby ensuring that equipment is fit for purpose.
- Carry out preventive maintenance on equipment, further to schedule(s) provided by supervisor/line manager; ensuring minimal disruption to Client Company’s work schedule.
- Carry out repairs/service of laboratory/analytical instruments during breakdown or fault report.
- Resolve Client Company’s complaints within the terms of the Maintenance and/or Service Level Agreements; making recommendations for issues outside the terms of reference of the SLAs.
- Timely escalation of issues that cannot be resolved to supervisor/line manager.
- Develop a drawing (design) for laboratory/layout.
- Installation and implementation of Laboratory benching and furniture.
- Troubleshooting and routine maintenance of servers and network related issues in-house.
- Repairs and maintenance of printers and computers and computers related issues.
- Workshop maintenance and proper management
- Sourcing and technical support to sales department on product specification.
- Any other duties that may, from time to time, in the course of work and in furtherance of the company’s strategic objectives; be assigned by supervisor / line manager.
Minimum Qualifications / Experience
- Tertiary qualification (B.Sc./B.Eng./HND) in Electrical Engineering / Electronics, Biomedical Engineering, Physics (minimum of a Second Class or an Upper Credit).
- 1-3 years of cognate work experience in laboratory and/or biomedical equipment
Knowledge, Skills & Attitude:
- Very good working knowledge of computers in general with proficiency in the MS Office Suite
- Analytical / troubleshooting skills (Electronics/Electro-mechanical)
- Very good communication skills – written & verbal
- Good command of the English language
- Ability and Willingness to learn and apply new concepts quickly
- Proactive, creative and flexible
Job Title: Field Application Specialist (Life Sciences)
Location: Lagos
Job Description
- This is an exciting opportunity for an ambitious and dynamic individual to join a fast-paced Leading Science Laboratory Company in Nigeria. This is a Field Based role.
Key Result Areas
Development of marketing strategies and implementation in following areas:
- Provision of on-site application support and training on Life Science products, thereby contributing substantially to customer satisfaction.
- Support Sales in the achievement of the orders plan by delivering product line specific pre- and post-sales related customer support activities.
- Ability to effectively resolve Customers’ issues and escalate same where necessary.
- Keeping up to date with product knowledge in line with needed support competencies.
- Business Development – New business
- Business Development – Expansion of sales to existing customers
Role Purpose
- Responsible for the provision of on-site scientific application support and training on company products, thereby contributing substantially to customer satisfaction
- Support sales in the achievement of the orders plan by delivering product line specific pre- and post-sales related customer support activities.
- Ability to solve customer escalations effectively
- Responsible for keeping up to date with product and state of the art scientific know how
- Work in line with the Support Competencies.
Major Responsibilities
- Acquire and maintain theoretical and practical knowledge of CE and NextGen sequencing and real-time qPCR applications/workflows
- Acquire and maintain scientific and competitive knowledge and market segment overview for support of customers, sales and service. Keep up to date with the scientific community
- Train other colleagues on new products/applications as necessary.
- Provide high quality pre-sales support by customer visits, product/application demonstrations, seminars/workshops and sample analysis
- Participate in the organisation and running of these events as required. Feedback to sales & marketing market conditions and product opportunities
- Work effectively with Sales and Service in regional/key accounts of responsibility.
- Provide high quality post-sales support by training and visiting customers, delivery of telephone support, organization of user meetings and general follow up of customer’s requests
- Track, record and document relevant information in CRM from all technical enquiries from customers.
Skills / Experience Required
- Requires knowledge and skills normally acquired through completion of a Master’s Degree or Ph.D in Immunology, Biology, Genetics or Biochemistry, or equivalent experience.
- Requires 4-6 years of previous laboratory experience to include expertise in basic techniques related to Molecular Biology products with related instruments and applications background.
- Hands-on experience of either real-time qPCR and CE sequencing is essential
- Experience of NextGen sequencing would be an advantage
- Experience in presenting technical materials in written and verbal form is critical
- This includes site pre-qualification, installation and follow-on support for computer-based instrumentation.
- Demonstrated ability to read, analyze, interpret common scientific and technical journals
- Computer Application Skills (Powerpoint, Excel, Ms-word etc)
- Demonstrated ability to respond to common enquiries or complaints from customers, regulatory agencies, or members of the scientific community.
- Demonstrated ability to write publications and reports that conform to prescribed style and format.
- Demonstrated ability to apply mathematical and statistical analysis to data.
- Demonstrated ability to troubleshoot technical problems.
- Customer-facing experience preferred
- Valid Driver’s License required.
How to Apply
Interested and qualified candidates should send their CV to: holugbue@icsoutsourcing.com using the Job Title as subject of the email
Job Title: Experience Driver
Location: Lagos
Job Description
- We are currently recruiting motor vehicle drivers who can drive both manual and automatic on Lagos Island (VI, Ijebu, Lekki, Epe Ikoyi etc).
Requirements
- SSCE Certificate / Trade Test Certificate
- Valid Driver’s license and LASDRI permit is required
- Birth Certificate/Age declaration
Screening Day
Every Friday 9am
How to Apply
Interested and qualified candidates should send their CV to: operecruit4clients@gmail.com using the Job Title as the subject of the mail.
Or
Road 69, Block 106,
Plot 21B, Temilola Akinbode Street,
Beside Stanbic IBTC Bank Ikate,
Lekk, Lagos State.
For Details: Call 08090456511
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