Fresh Graduate and Exp. Career opportunities at Stanbic IBTC Bank. 2019

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Personal Banker

Job ID: 36472
Location: Lagos
Job Sector: Banking

Job Purpose

• Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition

Key Responsibilities/Accountabilities

• Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
  

Preferred Qualification and Experience

• A bachelor’s degree in any related field
• Minimum of Second Class Lower (2:2) division
• 0-2years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully

Knowledge/Technical Skills/Expertise:

• Deep knowledge and understanding of the different personal and segment value proposition.
• Knowledge of local market environment and financial issues that may impact portfolio.
• Working knowledge of bank systems and operations
• Thorough understanding of credit principles as well as application and maintenance processes.
• Knowledge of the banks organogram and awareness of relevant reporting lines.
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
• Proficient in Microsoft word and excel.
• Time management
• Ability to multi task
• Ability to handle matrix reporting

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer

Job ID: 36477
Location: Bayelsa
Job Sector: Banking

Job Purpose

• To render frontline service support.

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale.

Preferred Qualification and Experience

• A bachelor’s degree in any related field
• 0-2years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

• Relevant business/financial qualification
• Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
• Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Commercial Banking

Job ID: 36429
Location: Lagos Island
Job Sector: Banking

Job Details

• Commercial Banking

Job Purpose

• To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
• To execute the Commercial Banking Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
• To execute an effective relationship management strategy in line with overall Commercial Banking strategy of leading with Transactional Banking.
• To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
• To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.
• To achieve financial and non-financial targets for the portfolio.

Key Responsibilities/Accountabilities
In-Depth Understanding of all Clients in the Portfolio:

•  Ensure that all customers in the portfolio meet the segmentation criteria to be in Commercial Banking.
• Perform customer value chain analysis (CVCA) for each name in the portfolio to gain an in-depth understanding of the customer’s business and identify opportunities linked to the customer’s business strategies.
• Use the outcome of the CVCA exercise as a basis for proactively managing the customer relationship going forward.
• Ensure that the annual customer review and every other engagement with the customer are used as an opportunity to deepen the understanding of the customer’s business.

Execution Of The Commercial Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), And Other Agreed Initiatives:

• Ensure effective implementation of the Commercial Banking Customer Value Proposition (CVP) to the customers in the portfolio.
• Ensure effective implementation of all the Industry Value Propositions (IVP) for the country’s Commercial Banking business.
• Ensure effective implementation of all other initiatives aimed at achieving the strategic objectives of Commercial Banking in Nigeria.

Relationship and Portfolio Management:

• Ensure a deep understanding of the Commercial Banking customer’s business through regular value-adding interaction with the customer at their place of business.
• Complete a customer value chain analysis to further understand the customer’s needs and identify sales opportunities, and deploy banking solutions to meet those needs.
• Ensure accurate and updated customer information.
• Implement a Customer Relationship Management (CRM) as well as Customer Engagement Management (CEM) strategy to ensure regular contact of all Commercial Banking customers in the portfolio as per the customer value proposition (CVP).

Grow And Retain a Portfolio of High Value Commercial Banking Relationships:

•  Formulate, drive, measure and manage the implementation of agreed initiatives and a retention strategy for the portfolio to grow profitability per client and share of wallet across the Commercial Banking segment.
• Achieve the DTF ratio budget for the portfolio, and optimal DTF ratio for each customer in the portfolio based on their industry of operation.
• Optimally utilize Salesforce as CRM tool to manage pipeline and action plans resulting from CVCA exercise.

Deliver The Financial And Non-Financial Targets For The Portfolio:

•  Achieve the financial budgets for the portfolio through optimal growth of balances, margin management and revenue streams.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Measure, track and manage profitability (total revenue, ARPC, CoF, average assets yields, LTD ratio) targets/budgets for the portfolio.
• Ensure recovery of all revenue generating fees from customers in the portfolio.
• Drive and monitor the financial performance of the portfolio by proactively implementing measures that promote full banking relationship with customers.

Preferred Qualification and Experience

• A good first Degree from a reputable university (minimum of second class lower).
• A professional qualification or 2nd degree will be an added advantage.
• 3 – 5 years cognate experience in relationship management, in a Business Banking or CIB environment.
• Practical direct exposure to lending principles/previous working experience in Credit Risk Management is an added advantage.

Knowledge/Technical Skills/Expertise:
Financial targets:

• Portfolio profitability as measured by income after impairments, total revenue, ARPC, CoF, average assets yield, LTD ratio.
• Net balance sheet growth (liabilities as measured by CASA and performing risk assets).
• Quality of risk assets as measured by level of impairments.

Non-financial targets:

• DTF ratio.
• Quality of relationship management as measured by clients’ positive experiences/level of clients’ satisfaction/client retention.
• TAT on client’s transactions.
• Effective utilization of Salesforce.
• Quality of CVCAs.
• Quality of Credit structuring and documentation.
• Quality of call reports, promptness of annual reviews, etc.
• Accurate segmentation, mapping and tiering of clients in the portfolio.
• Acquisition of profitable NTB clients.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager – SIPML

Job ID: 36735
Location: Imo/Abia
Job Sector: Financial Services

Job Purpose

• The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
• Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
• The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group.

Key Responsibilities/Accountabilities
Achieve monthly sales target in RSA & Contributions:

• Achieve and surpass assigned monthly RSA pin target
• Achieve and surpass assigned monthly/yearly contribution target
• Achieve and surpass assigned new employers targets
• Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
• Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
• Identify, initiate and convert leads for SIPML.
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
• Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
• Effectively communicate and follow through, with client requests to back office /support units
• Maintain and update comprehensive employers’ database.
• Ensure Employers have updated contribution schedules.
• Collect schedules from Employer for upload to clients’ accounts.
• Follow up with employers on monthly pension contribution as at when due.
• Increase number of funded and contributing RSA Pins in the department.
• Consistently identify value to our customers by leveraging the various resources within the group
• Ensure not more than 5% customer attrition from assigned institutions during the transfer window
• Collect and correct email mandates for employees in assigned institutions
• Organize CFI capture with Organizations periodically by the regulator.
• Grow SIPML’s share of mind among clients/ organizations in assigned institutions
• Increase the funding and contribution ratios of employees’ contribution within assigned institutions
• Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

• Educate and enlighten employees and their employers about the dynamics of the Pension industry
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
• Ensure adherence to code of ethics and all other related guidelines
• Ensure smooth internal & external stakeholder management

Internal & External Relationships
Wealth – Internal Clients:

• Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments

Regulatory Authorities – Manage the relationship:

• Liaise with Regulator on product development

Preferred Qualification and Experience

• First Degree in General Social Science
• Chartered Financial Analyst (CFA)
• Masters Degree in Marketing

Wealth Management – Relationship Management(Enterprise):

• Minimum of 5 years’ experience with exposure in sales relationship management & leadership position

Corporate Banking – Portfolio Management(Investments):

• Minimum of 5 years’ experience with exposure in client profiling

Personal and Business Banking – Customer Service and Sales:

• Minimum of 5 years’ experience with exposure in sales relationship management

Wealth Management – Client Relationship Management:

• Minimum of three years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise
Effective Business Communication:

• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Presentation Skills:

• The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Compliance-Know-Your-Customer:

• Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

• The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Customer Understanding:

• The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite:

• Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

Compliance:

• The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager – SIPML

Job ID: 43241
Location: Lagos
Job Sector: Banking

Job Purpose

• The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
• Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
• The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group.

Key Responsibilities
Achieve monthly sales target in RSA & Contributions:

• Achieve and surpass assigned monthly RSA pin target
• Achieve and surpass assigned monthly/yearly contribution target
• Achieve and surpass assigned new employers targets
• Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
• Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
• Identify, initiate and convert leads for SIPML.
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
• Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
• Effectively communicate and follow through, with client requests to back office /support units
• Maintain and update comprehensive employers’ database.
• Ensure Employers have updated contribution schedules.
• Collect schedules from Employer for upload to clients’ accounts.
• Follow up with employers on monthly pension contribution as at when due.
• Increase number of funded and contributing RSA Pins in the department.
• Consistently identify value to our customers by leveraging the various resources within the group
• Ensure not more than 5% customer attrition from assigned institutions during the transfer window
• Collect and correct email mandates for employees in assigned institutions
• Organize CFI capture with Organizations periodically by the regulator.
• Grow SIPML’s share of mind among clients/ organizations in assigned institutions
• Increase the funding and contribution ratios of employees’ contribution within assigned institutions
• Proffer possible strategies/ways to improve sales and relating to customers.

Ensure Legislative Compliance and SIBTC standards:

• Educate and enlighten employees and their employers about the dynamics of the Pension industry
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
• Ensure adherence to code of ethics and all other related guidelines
• Ensure smooth internal & external stakeholder management

Preferred Qualification and Experience

• First Degree in General Social Science
• Chartered Financial Analyst (CFA)
• Masters Degree in Marketing
• Minimum of five years experience with exposure in sales relationship management & leadership position
• Minimum of five years experience with exposure in client profiling
• Minimum of five years experience with exposure in sales relationship management
• Minimum of three years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise:

• Effective Business Communication
• Presentation Skills
• Compliance-Know-Your-Customer
• Brand Management
• Customer Understanding
• Applications: Microsoft Office Suite
• Compliance.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Banker

Job ID: 34191
Location: Lagos Mainland
Job Sector: Banking

Job Purpose

• To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

• Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
• Selling includes acquiring and opening new business accounts (walk-in customers)
• Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
• Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc. Mining existing customer data to identify expansion and/or additional business opportunities.
• Identifying opportunities to migrate top-end customers.
• Performing a liaison role between customers and back-office service fulfillment and credit functions.
• Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
• Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualification and Experience
Educatiional Qualification:

• Minimum of a 2.2 B.Sc Degree from an accredited University

Work Experience:

• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Knowledge/Technical Skills/Expertise
Technical Competencies:

• Business and Financial Advisory
• Knowledge of Asset Management Products
• Credit Analysis
• E-Channel management

How to Apply
Interested and qualified candidates should:
Click here to apply online