CornerStone Staffing – Our client, a big player in the FMCG Industry invites applications for:
Job Title: Telesales Agent – Internship
Location: Lagos, Nigeria
Job Description
- We are looking to recruit a Telesales Agents. This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Your job as a Telesales Agents is to:
- Give customers the best options on their purchase
- Give product information
- Increase our sales via varied communication channels.
Responsibilities
- Respond to customer questions in a timely manner either via phone, email and chat
- Attract potential customers by answering questions/suggesting information about our products and services
- Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Challenge and influence hotel to improve service level and operational standards
- Build and maintain strong working relationships with staff
- Completion of service reports by collecting and reporting on call log information
- Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
- Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues.
Knowledge, Skills, and Experience
- Minimum B.Sc /HND required in any field.
- At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
- A proven track record of working in a customer service environment is required
- Flight Ticketing skill is an added advantage
- Eloquent and customer-oriented, with experience in cold calling
- Effective communication and interpersonal skills (both written and verbal)
- Highly persuasive and comfortable with handling customer’s objections
- Thrive in a fast-paced environment to consistently meet or exceed sales targets.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Title: Graduate Internship Programme
Location: Lagos, Nigeria
Job Description
The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree. Components of the program include:
- Hands-on experience working as a member of a specific department and team.
- End of program presentation of project findings, and recommended course of action to executives.
- Assigned projects to accelerate learning of key functions/process.
- Cross-functional departmental exposures within the corporate office.
- Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the company structure and strategy.
The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations.
Requirements
- Prior internship experience is a plus
- Recent graduates can be considered/About to complete and/or completed NYSC
- Proficient in word, excel, power point, etc.
- Good written and verbal communication skills.
- A passion for retail, and interested in being part of crafting the future of retail.
- Able to break down and creatively solve problems
- Flexible and adaptable at applying skills to different situations
- Minimum of 2:1
Deadline: 30th September, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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