Job Opportunities at Tek Experts, 27th September, 2019

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Operations Manager (Service Delivery Manager) – Pipeline

Location: Lagos

Start fulfilling your dreams

• If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Job Description/Profile

• Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer for enterprise based services across Office 365 products? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team.
• We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success. Ideally you will be from an IT support background, and have extensive experience in delivering support to enterprise customers. A confident team manager you will have a team of approximately several hundred and have a client facing role.

Duties and responsibilities

• Plan by prioritizing customer, staff and organizational requirements
• Onboard a team of specialists and developing the business unit knowledge in Tek Experts
• When needed, serve as part of the escalation path for operational issues
• Maintain continuous lines of communication, keeping the global leader of Consumer and client director informed of all critical issues
• Responsible for a wider perspective of metrics achievement
• Manage section and delivery managers locally
• Run, analyze reports and create action items to improve the operation and ensure metrics achievement
• Manage headcount numbers and work with the client director to update the quotas/targets
• Open communication with the delivery team to review team’s status, metrics, possible issues/needs and proceed with actions. Also to keep the managers updated on latest news, action plans, etc
• Concurrent meetings with customer’s managers, if needed
• Ensure that the support team meet KIPs and SLA
• Attend regular operational and business review meetings
• Participate in the review processes and workflow to diagnose areas for improvement
• Create, implement and maintain business processes
• Proactively proposes improvement plans where gaps are noticed
• Performance management and people development

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

• Demonstrable experience leading a support team of at least 200 team members
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us.
• That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments.
• We’re a modern, challenging and fast growing, business because of the success of our people.
• They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Windows Specialist

Location: Lagos

Job Descriptions

• Windows- Specialist Do you have a passion for training and mentoring? Do you have a deep knowledge of Microsoft Windows Server administration? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• Due to expansion, we are hiring several Office 365 subject matter experts (SME) who will help to support our engineers in solving complex technical issues.
• As a SME, your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management plus people development.
• Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts is sufficiently trained and supported when answering technical customer queries from clients and their customers.

Duties and Responsibilities

• Plan, create and deliver training in person for our teams and supporting content for our learning management system
• Collaborate with the training and development team to ensure success of any training completed and update where necessary
• Identify, train, manage and develop client facing technical leads
• Work with our team towards Microsoft certifications and develop additional content creation for our engineers
• Support talent acquisition and operational leaders to select and interview new team members

Job Requirements
What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

• Windows knowledge- A thorough knowledge of Microsoft Windows and a desire to share that knowledge with others
• Strong relationship management- A collaborative nature and act as a technical advisor in strategic committees
• Clear communicator- Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
• Effective business management- An ability to undertake root cause analysis.
• Excellent customer service and communications skills both written and spoken English

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Operations Manager (Service Delivery Manager) – Pipeline

Location: Lagos

Description

• Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer for enterprise based services across Office 365 products? Are you looking for a rapidly growing company to take your career to the next level?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
• As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team. We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success
• Ideally you will be from an IT support background, and have extensive experience in delivering support to enterprise customers. A confident Team Manager you will have a team of approximately several hundred and have a client facing role.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Plan by prioritizing customer, staff and organizational requirements
• Onboard a team of specialists and developing the business unit knowledge in Tek Experts
• When needed, serve as part of the escalation path for operational issues
• Maintain continuous lines of communication, keeping the global leader of Consumer and client director informed of all critical issues
• Responsible for a wider perspective of metrics achievement
• Manage section and delivery managers locally
• Run, analyze reports and create action items to improve the operation and ensure metrics achievement
• Manage headcount numbers and work with the client director to update the quotas/targets
• Open communication with the delivery team to review team’s status, metrics, possible issues/needs and proceed with actions. Also to keep the managers updated on latest news, action plans, etc
• Concurrent meetings with customer’s managers, if needed
• Ensure that the support team meet KIPs and SLA
• Attend regular operational and business review meetings
• Participate in the review processes and workflow to diagnose areas for improvement
• Create, implement and maintain business processes
• Proactively proposes improvement plans where gaps are noticed
• Performance management and people development.

Competences

• Demonstrable experience leading a support team of at least 200 team members
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others.

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments
• We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Technical Trainer

Location: Lagos

Job Descriptions

• Are you looking for the best place to elevate your career in learning and development? Are you looking for an organization where your career can develop rapidly within a short time frame? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• Due to expansion we are hiring Technical Trainers for our Office 365 team. You will be responsible for identifying and developing key Microsoft technical training courses for our teams, as well as the primary facilitator through instructor-led learning (ILT) or online (e-learning).
• You will be responsible for developing a wide variety of job skills, and technical training courses as needed to build the technical competency of the Tek-Experts Technical Support Engineers.
• In addition, you have the opportunity to identify and develop cutting edge training courses for self-paced or instructor led training activities following a systematic training development model similar to ADDIE or SAM.
• Finally, supporting the operations teams, you will monitor usage of the tools and evaluation of the learnings in the success of the teams.

Duties and Responsibilities

• Understand training program goals and how they impact the Support Engineers development
• Deliver highly engaging classroom technical training to classes of 20-25 employees.
• Co-deliver multi-week enterprise training programs that prepare employees to perform on the job.
• Use a variety of advanced teaching methods that are proven to develop knowledge and skill through interaction and classroom practice.
• Facilitate blended learning, live virtual, simulations, and role plays to develop skills.
• Apply knowledge of instructional design and performance development to recommend changes that will improve program results.
• Work with a team of course designers and technical experts to develop course materials.
• Work closely with technical experts and business managers to review content and ensure completeness and accuracy.
• Collect data from class activities. Evaluate progress of individuals and take actions as appropriate to coach performance of the employees.
• Communicate progress and results of training to managers, coaches, and team leads.
• Organize items required for classes including materials, system access, facilities, and equipment.
• Observe employees on the job to gain a deep understanding of good performance. Use knowledge to develop course materials that simulate the job in the classroom.
• Continuously build your knowledge of customers, product, systems, and processes in order to quickly learn new course materials.

Job Requirements
What we’re looking for:

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

• At least 2 years’ experience delivering technical training
• At least 1 years’ experience training Microsoft products.
• Previous instructional design experience is considered an advantage

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Instructor – English and Accent Program

Location: Lagos

Description

• As a Tek Expert Instructor you will be the primary facilitator of English/Accent Program within your region and contribute to global deliveries as well. You will have the opportunity to deliver a variety of training, practice, and coaching activities that develop comprehension, language usage, accent and voice quality in face-to-face, telephone, Skype, email, and chat work environments.
• You will also be part of a global Learning and Development team of professionals, with access to a full career path in the learning field.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is epowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Deliver English/Accent skills training to new employees throughout their onboarding program, fully preparing them to delivery high quality customer experiences.
• Support global training initiatives by facilitating virtual assessments, training, and coaching sessions.
• Deliver learning using a variety of content including examples, exercises, job aides, practice tools and applications.
• Work with the English Program Manager/Instructional Designer to understand the design, assist in developing course materials, and deliver the program effectively.
• Work with the Talent Acquisition team to consistently implement a process that aligns pre-hire assessments and post hire skill development.
• Work with Site Training Managers to schedule and track all training sessions, activities, and results.
• Conduct coaching during and after training to give feedback and reinforce skills. Document feedback and share with managers.
• Review live and recorded calls regularly. Evaluate pronunciation, voice quality and accent, language usage. Meet with management to discuss recommendations for improvement.
• Work with the global L&D English Delivery team to review results. Assess progress and results. Recommend improvements in core curriculum of training activities, exercises, tests/assessments and related materials.
• Contribute to monthly reports showing training results and impact.
• Collaborate with Managers and L&D team members to achieve consistent results from the training, ongoing practice, and regular feedback.
• Partner with Recruiters to ensure the English pre-employment assessment process is effective and aligned with the English program.
• Successfully transition new hires from training to their role through engaging and interactive learning, feedback, and a plan for continuous practice.
• Influence site managers and leaders to provide a supportive learning environment where employees are motivated to practice and improve outside the classroom.
• Calibrate with Quality Analysts and Managers to provide consistency in feedback to employees.
• Capture best practices and share recommendations to improve the Global English/Accent curriculum and keep it effective and consistent.

Competences

• Degree in English.
• 2+ years of experience teaching English.
• International language teaching certification such as TOEIC, BULATS, BRIGHT, or IELTS or equivalent is desired.
• Strong facilitation skills in classroom and virtual delivery.
• Experience developing course content to make it business relevant.
• Ability to understand program objectives and set and achieve measurable goals that are aligned to business goals.
• Effective presentation and communication skills.
• Good organizational and planning skills.
• Excellent written and oral English language, equivalent to a C2 on the CEFR scale. Prefer a UK or US accent.
• Experience in the outsourcing industry (Customer Service and/ or IT) is highly desired.

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people.
• They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Property Manager

Location: Lagos

Description

• Do you have a background in facilities management? Do you have strong coordination and planning skills? Would you like to be part of a global organisation?
• As a Property Manager, you’ll be responsible for the management of services and processes that support the core business of the organization
• You’ll ensure that best practices are followed for maximum efficiency and that the most suitable working environment is attained for its employees and their activities
• This is a diverse role with a range of responsibilities
• You’ll be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Develop the service charge budgeting and reconciliation and submit to the Global Head of Real Estate and Finance.
• Maintain insurances for the building.
• Support and manage the Facilities Manager in his/her roles and responsibilities.
• Maintain relationships with third parties; local authorities, parking etc
• Recommend and put in place location specific policies; recycling, ISO, tenant ticketing system, tenant satisfaction surveys, etc.

Competences

• Qualified Property Manager
• 5+ years of demonstrable experience in a similar role, in this geographic location. Must be thoroughly familiar with property management.

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments
• We’re a modern, challenging and fast growing, business because of the success of our people
• They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Executive Search Researcher

Location: Lagos

Description

• Do you want to be part of a team that is supporting huge business growth? Do you care about people and want to help make dreams happen? Are you interested in a career in recruitment? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring an Executive Recruitment Researcher.
• In this role you will identify, attract and shortlist candidates for the recruitment process to fulfill the requirements of the business.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Research, identify and attract candidates using all appropriate methods to satisfy job requirements
• Write, place and update adverts in line with company procedure
• Monitor responses/applications received and make sure that candidate’s applications are processed efficiently
• Qualify, shortlist and present suitable candidates against defined job vacancies
• Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams

Competences

• Exposure to Talent Acquisition and an interest in recruitment
• Active, hardworking, enthusiastic, loves contacting and networking with people
• Good knowledge of MS Office
• Strong administrative skills – attention to detail

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments.
• We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Dynamics CRM Specialist

Location: Lagos

Start fulfilling your dreams

• If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.
• You can also check out our other jobs.

Job Description/Profile

• Do you have a passion for training and mentoring? Do you have a strong Microsoft Dynamics CRM experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several Dynamics CRM subject matter experts (SME) who will help upskill our IT support colleagues to solve complex Dynamics CRM support requests.

Duties and Responsibilities

• Plan, create content, deliver training in our learning management system and in person for our teams Collaborate with training and development for feedback, impact, versioning, update and report of the courses Be accountable for the quality department needs  Meet with software support engineers once per week, review what works well and what needs improvement Work with operations manager for project needs and new implementations following include (training, processes, selection) Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
• Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends. Provide specific feedback into advanced cases to the Managers contributing with customer software support engineers development. Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects.
• Seeks supplemental training to improve performance and develop specialization. Develop the training roadmap to Be provided to the department trainers for delivery.
• Assist with new hire interviews to evaluate candidate’s level of expertise, profiles, skillset and capabilities desired for the required team/business unit. create and apply the technical tests in order to Provide and facilitate a proper hiring decision.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

• Microsoft Dynamics CRM knowledge expert– A thorough knowledge of Dynamics CRM and a desire to share that knowledge with others Strong relationship management– A collaborative nature and act as a technical advisor in strategic committees Clear communicator– Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills Effective business management- An ability to undertake root cause analysis.
• You will be a logical thinker and use relevant data to find trends, problem characteristics and solve

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people.
• They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Quality Manager

Location: Lagos

Description

• Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth? Tek Experts has a superb opportunity to do just this
• The Quality Manager promotes, develops, and oversees compliance of the company quality system
• Effectively assuring compliance of customer requirements by managing quality policies, standards, procedures, programs and practices while driving and facilitating continuous improvement
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Responsible for the recruitment, management, and development of the quality analyst team
• Responsible for the overall leadership of the quality assurance framework, customer and operational excellence practices at organizational level
• Defines quality procedure in conjunctions with operations
• Regularly analyze quality data and suggest actions based on collected data
• Work with management to drive Continuous Improvement

Competences

• Experience in a quality, process, services or customer experience management function
• Experience in a high volume and fast-paced multicultural environment
• Green Belt Sigma/PMP certification is an advantage with working experience in continuous improvement, change management, process improvement or project management,
• Proficient with various office productivity applications particularly Excel, Visio, Project and PowerPoint Bachelor’s degree or equivalent in a technical or business discipline
• Fluent in English

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments
• We’re a modern, challenging and fast growing, business because of the success of our people
• They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Software Support Engineer- Dynamics ERP

Location: Lagos

Job Descriptions

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service? Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• Due to expansion we are looking to add to our team of software support engineers.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
• Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Duties and Responsibilities

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Job Requirements
What we’re looking for:

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

• Up to 2 years experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Office 365 Subject Matter Expert

Location: Lagos

Description

• Do you have a passion for training and mentoring? Do you have a strong Microsoft Office 365 experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several Office 365 subject matter experts (SME) who will help upskill our IT support colleagues to solve complex Exchange, Sharepoint/Onedrive and Identity support requests.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• Plan, create content, deliver training in our learning management system and in person for our teams
• Collaborate with training and development for feedback, impact, versioning, update and report of the courses
• Be accountable for the quality department needs
• Meet with software support engineers once per week, review what works well and what needs improvement
• Work with operations manager for project needs and new implementations following include (training, processes, selection)
• Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
• Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.
• Provide specific feedback into advanced cases to the Managers contributing with customer software support engineers development.
• Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects. Seeks supplemental training to improve performance and develop specialization. develop the training roadmap to Be provided to the department trainers for delivery.
• Assist with new hire interviews to evaluate candidate’s level of expertise, profiles, skillset and capabilities desired for the required team/business unit. create and apply the technical tests in order to Provide and facilitate a proper hiring decision.

Competences

• Microsoft Office 365 knowledge expert- A thorough knowledge of Microsoft Office 365 and a desire to share that knowledge with others
• Strong relationship management- A collaborative nature and act as a technical advisor in strategic committees
• Clear communicator- Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
• Effective business management- An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Quality Analyst

Location: Lagos

Description

• Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth?
• Tek Experts has a superb opportunity to do just this. Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• A Quality Analyst is required to be responsible for the continuous improvement of operations support service delivery.
• As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by identifying gaps in process compliance, customer handling and operational best practices.

What We’re Looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Review support service requests in order to monitor compliance with procedures and best practices.
• Collaborate with managers regarding improvement areas and educational initiatives.
• Document processes and procedures and establish control points to ensure compliance.

Competences

• Green belt certification and/or quality assurance experience will be considered a plus
• Background in engineering related field
• Experience in support services
• Experience working in a multicultural environment
• Experience developing projects, initiatives or improvement plans.
• Fluent in English, both written and conversational
• Experience in presenting to large audiences, both, in presence or virtual
• Positive, energetic and can-do attitude.
• Self-motivated and able to work under pressure.
• Resilient and able to work in a continuously changing environment.
• Detail oriented.

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people.
• They are smart, curious, client-oriented and results-driven.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Office 365 Team Manager

Location: Lagos

Job Descriptions

• Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across Microsoft Office 365? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• Due to expansion, we are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests.
• As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support engineers.
• You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team.
• Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.
• Working on the Office 365 team you will review all cases related to Office 365. You do not need to be technical, but do need to know how to manage a team of technical support engineers.

Duties and Responsibilities

• Manage team to deliver exceptional customer service across technical lines
• Training and coaching team members to support their personal development
• Act as a primary escalation point for operational issues in the team
• Supports the team to ensure Tek Experts meets the goals and expectations of our customers
• Provides accurate and timely communication to all applicable parties on any customer support issue
• Attends regular operational and business review meetings
• Monitors specific KPIs to ensure proper delivery of the business
• Participates in reviewing processes and workflow to diagnose areas for improvement
• Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required
• Serves as contact point for customer’s delivery management
• Handle, monitor, coordinate and manage all escalated cases
• Proactively proposes improvement plans where gaps are noticed

Job Requirements
What we’re looking for:

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

• Demonstrable experience leading a support team of at least 20 team members
• Strong organizational, planning, leadership and management skills with a confident and professional manner
• Strong English communication skills with excellent presentation skills
• Excellent soft skills, including conflict resolution, influence and negotiation skills
• Critical thinker and ability to make decisions
• Ability to work under pressure in a highly targeted environment
• Committed to self-development and the development of others

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Office 365 Technical Support Engineer

Location: Lagos

Start fulfilling your dreams

• If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Job Description

• Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of Office 365 Technical Support Engineers.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
  

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Qualifications and Competences

• Excellent Exchange, Outlook Skype for business, OneDrive and SharePoint product knowledge with effective trouble-shooting skills
• Knowledge of cloud computing technologies: Microsoft Azure, Active Directory and DNS, Windows Servers, Virtualization
• Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
• Passion for technology and learning
• Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
• Be able to think out of the box

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us.
• That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments.
• We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

How to Apply
Interested and qualified candidates should:
Click here to apply online