Zerofinance Limited is an online retailer of consumer goods such as Electronics and other household appliances, Mobile phones, Tablets and much more! We believe we provide consumers an enjoyable online retail experience through our user-friendly website. We offer a wide selection of authentic products from various reputable brands at competitive prices which are delivered in a speedy and reliable manner.
We are recruiting to fill the position below:
Job Title: Telesales Agent
Location: Lagos
Job Description
- The Telesales Agent is responsible for contacting customers and delivering comprehensive product information and delightful customer service throughout the sales process.
- This position will be selling the company’s products and services, answering questions about product or the company, asking questions to understand customer requirements, close sales and place customer orders.
- They will ensure the customer receives a premium experience with personalized attention.
Job Responsibilities
- Facilitate online sales via the website and all other customer touch points
- Educate customers on products available and navigate them through available payment options
- Follow up with all aspects of each sale until the products are delivered to the customer’s home and customer is fully satisfied
- Well versed and comfortable with the computer and other sales systems
- Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.
Preferred Qualifications
- Prior successful experience working in sales
- Minimum 2 years experience working in a similar role
- BSc Holder or equivalent.
- Not more than 27 years
- Strong written and verbal communication skills
- Highly organized.
- Excellent follow-up and follow-through skills
Job Title: Consumer Loan Officer
Location: Lagos
Job Description
- Consumer Loan Officer is responsible for delivering comprehensive product information and delightful customer service throughout the credit application process. This position will be selling the company’s installment payment services.
Job Responsibilities
- Facilitate online sales via the telephone and all other customer touch points
- Educate customers on installment payment options and navigate them through the credit application process
- Processes customer applications and verifies customer information.
- Follow up with all aspects of each credit application until the customer is fully satisfied
- Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.
- Evaluate credit applications and documentation by confirming credit worthiness.
- Improve credit applications and documentation by informing applicant of additional requirements.
- Reject credit applications by explaining deficiencies to applicants.
- Complete credit application contracts by explaining provisions to applicant; obtaining signatures and notarizations.
- Maintains customer confidence by keeping credit application information confidential.
Preferred Qualifications
- Educated to a degree level in a relevant numerate discipline (E.g Accounting, finance, Mathematics, Statistics, Economics).
- Proven analytical experience in a Credit Risk focused role working in either a first line or second line retail credit risk position.
- Experience and knowledge of Fintech and Financial Services industry
- Prior successful experience working in sales and/or customer service is a plus.
- Not more than 27years
- Must be able to make sales & collection calls in a fast paced goal oriented credit department.
- Excellent customer service skills and ability to communicate clearly, both written and verbal, in an open, candid and consistent manner with both internal and external customers.
- Must be self-motivated and able to initiate and take action based on circumstances. Collaborates with others to address issues that arise.
- Must also have ability to plan, organize and complete project assignments timely.
Job Title: Driver
Location: Lagos
Job Responsibilities
- Operate company provided vehicles in accordance with company safety policies & procedures.
- Pick up & deliver a variety of packages to different addresses and businesses within established time frames.
- Must be safe, courteous and efficient in the execution of daily scheduled routes while obeying all traffic laws.
- Physically load and unload delivery bus.
- Maintain accurate transportation logs including vehicle inspection reports on a daily basis.
Preferred Qualifications
- Excellent customer service skills
- Excellent driving and route mapping skills
- Safe, courteous and efficient in the execution of daily scheduled routes
- Protects organization’s value by keeping information confidential.
- Must possess a valid driver’s license
- Must know the routes in Lagos State
- Prior experience in similar capacity is a plus.
- Drivers must have a valid driver’s license in addition to any other applicable licenses within Lagos State.
Job Title: Credit Analyst & Loan Collections Officer
Location: Lagos
Job Description
- Zerofinance is looking for a smart, motivated, and analytical Credit Analyst to join our Lending team.
- He or she will have responsibility for providing Zerofinance customers with a leading experience and a thorough credit risk assessment as they apply to pay in installments for their orders.
- This will involve high judgment and frequent interaction with customers and internal stakeholders to ensure decisions are sound and well understood.
- The Credit Analyst will also support the monitoring, management and recovery of the entire receivable portfolio.
- The successful candidate will have a strong desire in innovating processes, strong attention to detail and exceed expectations in a dynamic, fastpaced and often ambiguous environment.
- The position requires an individual who can work autonomously in a fast paced, highly demanding and often ambiguous environment.
Job Responsibilities
- Evaluate credit applications – analyzing data from financial statements, credit reference agencies, application forms and other third party sources to arrive at fast, fair, and appropriate credit decisions.
- Communicate with customers – requires strong Customer Obsession as a Zerofinance representative in creditrelated communication with the customers.
- Improve processes – work with internal teams to understand the systems and variables that affect credit management decisions, and drive improvements in the logic, tools and processes, with emphasis on automating tasks that are currently performed manually.
- Monitor credit performance – monitoring of Accounts Receivables with emphasis on customer repayments
- Loan recovery & repossession Handle inbound and outbound calls for past due accounts, while maintaining composure and professionalism. Coordinate and execute repossession and liquidation of loans as needed to mitigate losses.
- Professional traits required for this position include but not limited to:
- Exhibits excellent judgment
- Is passionate about customers
- Is creative, and data driven
- Has relentlessly high standards
- Thinks strategically, but stays on top of tactical execution
- Results oriented.
Preferred Qualifications
- Proven Credit Risk and collections experience
- Robust analytical skills, including the ability to dive deep into details and work handson
- Ability to work in a fast paced and challenging environment
- Be able to hit the ground running and solve your own problems
- Be a team player, with a passion for the customer as well as the business
- Able to prioritize and work to tight deadlines
- Strong verbal & written communication skills
- Strong business judgment and good instincts, Creative and Data Driven.
Deadline: 30th September, 2019.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@zerofinance.com.ng using the “Job Title” as the subject of the mail.
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