Recent Job Vacancies at Norrenberger Financial Group, Sept., 2019

Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services.

We are recruiting to fill the position below:

Job Title: Executive Assistant to the GMD

Location: Abuja

Job Description

• The Executive Assistant would work closely with the General Managing Director, performing basic duties as answering phones, screening visitors, making travel arrangements, preparing reports, filing and organizing documents, recording meeting minutes, and performing basic bookkeeping tasks.
• This position also requires the Executive Assistant to stand as a representative of the GMD when required.

Job Responsibilities

• Receive guests and clients on behalf of the GMD.
• Act as the point of contact between GMD and clients.
• Answer all incoming calls and messages.
• Manage the calendar of the GMD, book appointments, flights and schedule meetings for the GMD.
• Serve as a representative for the GMD as required.
• Type, sort and distribute documents appropriately.
• File and organize documents within the office of the GMD efficiently.
• Ensure at all times the neatness, tidiness and organization of the office of the GMD.
• Manage expenses within the office of the GMD.
• Dispatch memos to various offices in the organization of behalf of the CEO.
• Remain courteous and cordial to all internal and external customers.
• Ensure customers responsiveness.

Job Requirements

• An intelligent young female graduate with 2 to 4 years’ experience as a secretary or customer service officer.
• A first class to second class upper degree in Social Sciences, Administration, Management Sciences or Law.
• Possess communications and interpersonal skills.
• Must be eloquent and very professional.
• Must be highly presentable as the successful candidate would serve as a representative to the GMD as required.
• Must Possess a Strong Sense of Confidentiality.
• Basic knowledge of office equipment.
• Proficient use of Microsoft Office.
• Fluent in English Language.
• Ability to pay keen attention to details.
• Ability to take initiative.
• Possess decision making and problem solving skills.
• Good organizational and multitasking abilities.
• Willing to travel.
• Strong analytical skills.
• Must have completed NYSC or an exemption letter as required.

Job Title: Team Lead, Customer Service

Location: Abuja.

Job Description

• A customer service team lead supports a company’s customer service activities by directing and overseeing team members, resolving and escalating customer questions or complaints to appropriate departments, and developing programs and procedures to enhance productivity and performance.

Job Responsibilities

• Coordinate Customer Service Team.
• Respond to customer’s enquiries via phone, emails and in person.
• Create and maintain customer’s data and reports thoroughly, including notes and personal interactions.
• Monitor and measure customer satisfaction.
• Develop surveys to stay up to date with client satisfaction.
• Make recommendations to management to improve customer experience.
• Develop a good rapport with customers.
• Submit a weekly report of all activities carried out to the up line manager.
• Conversant in products and services offered by the organization and encourage the customers to try new products and services.
• Act as a point of contact between the manager and customers.
• Handle requests and queries promptly.
• Review and Resolve Escalations
• Evaluate Team Members
• Support Process Improvement.
• Train New Hires

Job Requirements

• A degree in Social Sciences, Administration or any related field is required.
• Possess between 5 to 8 years previous working experience in a telecommunications office or bank.
• Preferably female for the purpose of gender equality.
• Possess Communications and Interpersonal Skills.
• Must be Presentable, Eloquent and Very Professional.
• Must Possess a Strong Sense of Confidentiality.
• Basic knowledge of office equipment.
• Proficient use of Microsoft Office.
• Fluent in English Language.
• Team oriented and good management skills.

Deadline: 27th September, 2019.

How to Apply
Interested and qualified candidate should send their CV and Cover Letter to: recruitment@norrenberger.com using the Job Title as the subject of the mail.