Current Vacancies at Ascentech Services Limited, 13th Sept., 2019

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description
Job Duties:

• Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Acts as a liaison and provides products/services information and resolves any emerging problems that clients might face with accuracy and efficiency.
• Provides technical advice and solutions for customer’s requirements and problems

Requirements

• B.Sc Degree in Computer Science, Telecommunications or relevant field
• Familiarity with MS Office and database
• Hands on experience with all telecommunications systems
• Adequate interpersonal and organizational skills
• Team player with customer service orientation

Skills and Qualifications:

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Good communication, Analyzing Information, Multi-tasking.

Job Title: Service Delivery Coordinator

Location: Lagos

Job Summary

• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

Job Requirements

• BSc or equivalent in the fields of Computer Science or Engineering for technical project managers
• Proven working experience as a project administrator in the IT sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• A team player with high level of dedication.
• Certification in sales or marketing will be an asset.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Deadline: 30th September, 2019.

How to Apply
Interested and qualified candidates should send their CV (MS Word format) to: cv@ascentech.com.ng using the “Job title” as the subject of the email.