Job Opportunities at OTP Internet Technology (9 Credit), 9th October, 2019

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position below:

Job Title: Customer Service Officer/Contact Center Agent

Location: Lagos

Job Descriptions

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet relevant set target.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling

Job Specifications

• B.Sc/HND in a related field with minimum second class lower division.
• Minimum one year experience in customer service role.
• Proficient use of Microsoft Office Packages

Top Skills and Proficiencies:

• Product Knowledge
• Quality Focus
• Tech Savvy
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

Job Title: Collections Manager

Location: Lagos

Job Descriptions

• Oversee the business’ financial collections department
• Supervise collections team to ensure all loan repayments are made in a timely fashion
• Be involved in interviews for new members of the collections team
• Train and retrain new collections team members
• Performance management and evaluation of the collections team
• Ensure that all company policies regarding loans collections are adhered to by the collections team
• Negotiate loan repayment plans where necessary
• Minimize company’s financial losses from bad loans
• Report the collection department’s progress and statistics
• Present collections performance information to management or their department to highlight trends or achievements.
• Handle escalated delinquent account

Job Specification

• A degree in a related field with minimum second class lower grade; A master’s degree is a plus
• Minimum three years work experience in a similar role, with at least one(1) on a managerial or supervisory level in a closely related fin-tech loan company.
• Strong leadership skills
• Knowledge of high volume collections, credit authorization and billing procedures and practice
• Highly proficient in computer software programs such as, word processors, spreadsheet programs and database systems
• Strong data analysis and arithmetic skills

Deadline: 30th October, 2019.

How to Apply
Interested and qualified candidates should send in their Resumes to: otptechnologyhr@gmail.com with the “Job title” as subject of the email

Note: Only qualified candidates will be contacted.