Vacancy for Customer Advisor/Front Desk at Heritage Group

Heritage Group is a Nashville-based, healthcare-exclusive, venture capital firm with more than 30 years of experience financing and operating healthcare companies at all stages.

We are recruiting to fill the position below:

Job Title: Customer Advisor/Front Desk

Location: Lagos
Reporting to: Head HR/Admin

Profile

• Candidate should demonstrate a good background and excellent knowledge of Mobile Apps operation and backend system administration.
• Effective front desk service, follow up on requests, customer handling and good administrative support to other departments and record keeping with excellent communication skills that obtains in the building services maintenance industry. Previous work in building services experience within a maintenance environment.
• Knowledge of the use of ERP, CMR and Mobile Apps operation and backend system administration with software and office suite packages in the 21st century workplace is essential for this job position.

Note: This Job Description reflects the current situation. It does not preclude change or development that might be required in the future.

Duties

• Oversees the Admin Dashboard for CRM & ERP system operations
• Coordinate incoming and outgoing calls, mail, packages, and deliveries
• Compose letters and bills (weekly/monthly) independently for each customer under instructions of senior management
• Stock and distribute office supplies
• Provide information to callers about company services and products
• Manage inquiries and record the requests in given forms, software and web portals (training will be provided for software data entry and web portal data entry)
• Manage daily inquiry sheets in given forms/formats and software
• General administrative and clerical support

Key Deliverables

• Effective front desk service, follow up on requests and customer handling
• Effective administrative support to the department and record keeping
• Effective teamwork, flow of information and multi-skilling to provide cover across team

Person Specification, Essential Knowledge, Skills and Experience

• Some experience of working with artisans, contractors and suppliers and monitoring of service standards and customer feedbacks
• Good attention to detail and ability to follow department procedures
• Good numeracy skills, ability to process invoices accurately and efficiently
• The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation
• Customer care in dealing with irate callers with tact and diplomacy, using effective complaints handling skills
• Strong command of written and spoken English
• Excellent telephone manner, common sense and the ability to communicate effectively at all levels
• Ability to write clear, informative, customer focussed letters in a style appropriate to the reader
• Ability to work effectively as part of a team.
• Proven experience of delivering excellent customer care and service in a large organisation
• Experience of complaints handling and follow up procedures
• Enthusiasm and commitment to learn about and get involved in the department’s activities Administration
• Relevant experience of working in a comparable administrative office-based role
• Ability to prioritise workload, to work under pressure with a high level of  organisational proficiency and initiative
• Strong computer skills with competency in Microsoft Office and database packages; experience of accurate data entry

Essential Educational Qualification

• A Degree or equivalent professional qualification in Computer Science and or relevant Degrees, professional qualification and or other relevant local & International professional bodies. Etc.

Key Competencies Requirement:

• Analytical
• Creative
• Attention to details
• MS Office suite –above average proficiency
• Communication (English and other Local Languages)
• PC/personal productivity tools – Words for windows, Excel, PowerPoint, Mailing
• Knowledge and operation of Mobile Apps and administration*
• Knowledge and use of ERP, CRM applications
• Knowledge of web, software and web portals
• Social Media Proficient
• Tech Savvy
• Content Management
• Excellent Communication Skills
• Customer Service Skills
• Excellent Telephone Etiquette
• Listening Skills
• Knowledge of Foreign languages

Technical:

• Strong written and verbal communication skills, with attention to detail
• Result oriented
• Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated and able to work efficiently and productively.
• Professional disposition and ability to maintain confidentiality
• Proactive and solution minded attitude
• Target driven
• Ability to work under little or no supervision
• Organizing Skills
• Administrative Skills
• Problem Identification/ Solving Skills
• Good Business Sense.

Remuneration
N780,000.00 – N960,000.00 gross per annum.

How to Apply
Interested and qualified candidates should:
Click here to apply online