Current Vacancies at Glovick Ice Global Limited, 30th November, 2019

Glovick Ice Global Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Responsibilities

• Maintains customer satisfaction by providing problems-solving resources.
• Answers customers’ questions.
• Manages staff.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Communicates job expectations to other employees.
• Plans, monitors, appraises, and reviews job contributions of others.
• Enforces company policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
• Prepares and completes actions plans.
• Implements production, productivity, quality, and customer-service standards.
• Resolves problems.
• Completes audits.
• Identifies customer service trends and determines system improvements.
• Meets customer service financial objectives by forecasting requirements.
• Prepares annual budgets.
• Schedules expenditures.
• Analyzes variance and initiates corrective actions.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Conducts surveys and forms focus groups.
• Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Resolves problems and disseminates advisories and warnings.
• Detects and diagnoses network problems.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed

Requirements
Qualification:

• OND/HND/Bachelor’s Degree in any reputable institution

Skills:

• Customer service skills
• Process improvement
• Strong decision-making skills
• Managing processes
• Planning
• Tracking budget expenses
• Analyzing information
• Developing standards
• Help desk experience.

Job Title: Clerical Assistant

Location: Lagos

Job Responsibilities

• Maintains office operations by receiving and distributing communications; collecting and mailing correspondence and copying information.
• Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items and delivering supplies to work stations.
• Serves customers by backing up receptionist; answering questions; forwarding messages; confirming customer orders and keeping customers informed of order status.
• Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation and monitoring and purchasing meter funds.
• Maintains office schedule by picking up and delivering items as needed.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

Skills

• Basic office skills
• Written and verbal communication skills
• Microsoft Office software skills
• Scheduling and meeting planning
• Telephone skills
• Typing and word processing skills
• Documentation skills
• Dependability and professionalism
• Attention to detail
• Administrative writing and reporting skills.

Job Title: Facility Manager

Location: Lagos

Job Duties

• Manage the overall services provided within the facility
• Create a suitable environment for the purpose and needs of the facility, such as an office building, school, or hospital
• Use best business practices to manage and reduce operation costs
• Create a budget for various facility needs and expenses
• Compare costs for various services and goods before choosing the best options for the facility
• Manage the maintenance of the building by performing repairs or contracting maintenance services as needed
• Track building upkeep as well as anticipated long- and short-term improvements and maintenance
• Keep the surrounding grounds properly cared for and landscaped
• Interview and hire certain facility employees and contractors, such as maintenance staff and janitorial services
• Handle certain administrative tasks, such as preparing reports for facility owners
• Ensure the security of the building by researching and implementing various security measures, such as surveillance cameras or security staff members
• Respond to emergency situations or other urgent issues involving the facility.

Skills and Qualifications

• At least a Bachelor’s degree /HND in Business Management, Facilities Management, or a related field;
• Problem-solving and analytical skills;
• Time-management skills; maintenance experience;
• Familiarity with building upkeep, structural issues, and grounds maintenance;
• Budgeting skills;
• Interpersonal and communication skills;
• Multi-tasking skills;
• Organisational and planning skills;
• Leadership skills;
• Ability to guide and motivate employees;
• Good physical condition;
• Flexible scheduling.

Deadline: 15th December, 2019.

How to Apply
Interested and qualified candidates should send their CV to: info.glovickhr@gmail.com clearly indicating the “Job Title” as subject of your mail.

Note: Multiple entries will be disqualified.