Job Vacancy for Customer Retention/Quality Control Officer in an ISP Industry

Ascentech Services Limited – Our client in the ISP Industry is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Retention/Quality Control Officer

Location: Lagos

Requirements

• B.Sc/M.Sc holders
• 3-years working experience as Customer Retention /Quality Control Officer with tracking record in an ISP Industry
• Solid team player who thrives on working in a fast paced environment
• Must have flair for marketing and sales experience
• Strong interpersonal skills.

Duties & Responsibilities

• Build relationships with clients/prospects for business growth
• Understand prospect needs and customize existing business programs to meet their needs
• Escalating and resolving areas of concern as raised by clients.
• Maintain up-to-date knowledge about company products and services
• Generate new clients to achieve and drive sales
• Placing engagement and retention calls to our local customer base to provide support.
• Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution

Deadline: 16th December, 2019.

How to Apply
Interested and qualified candidates should send their CV to: juliana@ascentech.com.ng using the Job Title as the subject of the mail.