FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Operations Lead
Location: Lagos
Contract Type: Full-Time
Job Description
- Lead the Operations team and build up efficient processes
Preferred Experience
- More than 5 years of working experience in online customer service/ support center; at least 2 years in a team lead position
- At least an undergraduate degree in a relevant field
- Strong computer skill set and very good knowledge of common CRM softwares
- Strong communicator and highest degree of reliability
- Strong goal-driven mindset that goes beyond 9-5 job
Duties
- Lead, coordinate, and monitor the operations team (customer service/loan recovery)
- Drive operational improvement processes
- Review and resolve escalations
- Train and on-board new team joiners
- Evaluate team member
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- Phone Interview
- Hard Skill Test
- Face-to-face interview with GM
- Face-to-face interview with Founder(s)
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