Terminal Operations Manager Job at God is Good Motors (GIGM) – Abuja, Delta, Edo, Enugu & Lagos

God is Good Motors (GIGM) – Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

We are recruiting to fill the position below:

Job Title: Terminal Operations Manager

Locations: Abuja, Delta, Edo, Enugu & Lagos

Responsibilities

• Ensure day to day terminal operations run smoothly.
• Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
• Ensures all Experience Officers remit accurate “sales” to the accountant.
• Proactively attend to guest’s questions and queries and deliver high standard of customer experience.
• Identify opportunities to improve the interface and our service to Guests and relay the potential to Field Operations for follow up
• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc
• Promote GIGM services to encourage greater use of online booking platforms (Website and App).
• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
• Develop and implement terminal staff shift schedule in compliance with standards set by Management.
• Perform other duties as required or as assigned.
• Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
• Disseminate information as communicated by Management to terminal staff members
• Communicate shortage or surplus of buses at the terminal to the Control Unit.
• Ensure all buses blown to the terminal are effectively tracked in transit.
• Resolve minor grievances or disputes that do not require escalation.
• Conduct weekly price survey forwards reports to the Snr Operations Officer(s).
• Ensure the terminal facilities are efficiently cleaned and maintained.
• Ensure the terminal meets its performance and safety targets
• Ensure the timely use of appropriate software/ tools for all operational processes.

Method of Application
Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the “Job Title and Location” as the subject of the email. e.g: Terminal Operations Manager – Enugu.