Knightsbridge Hotel & Suites located in the heart of the Ikeja business district, in a quiet residential area is currently recruiting suitably qualified candidate to fill the position below:
Job Title: Receptionist
Location: Lagos
Job Description
- Administer check in of all guests and maintain record of all special requests at time of arrival.
- Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
- Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.
- Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and valet to ensure optimal level of guest satisfaction.
- Manage and greet all customers efficiently, monitor and resolve all requests and provide all required information such as room rate and directions and assist all in registration process.
- Monitor all check ins and provide guest with room keys, certificates and coupons in welcome folder and evaluate all credit card details prior to acceptance.
- Maintain records of all vouchers and travelers checks and maintain knowledge on all currency conversion rates and provide inputs for same.
- Manage all communication with guests and ensure satisfaction at time of check out and monitor all packages and faxes for guest and divert same to guest room.
- Administer all guest complain and resolve all issues appropriately and within time limit.
- Maintain attendance for all employees and ensure conduct of same on regular basis.
- Administer all registration process for guests and maintain record of all personal information and ensure staff member to accompany guest to room.
Requirements
- Minimum qualification of OND, HND or B.Sc and must have worked in a similar position as a receptionist.
Job Title: Room Steward
Location: Lagos
Job Description
- Ensure high quality cleaning service within the hotel
- Service guest bedrooms by order of floor/section to the required standard
- Restock/replace items in rooms and bathrooms for guest use that have run out of stock or need replacement
- Make bed professionally following standard procedure
- Service bathrooms by washing and emptying bins; wash all glass surfaces and floors; clean shower, bath, basin,bidet, and toilet to the best quality standard
- Using the right cleaning chemicals, dust and polish all hard surfaces to achieve a quality sheen
- Vacuum bathrooms, bedrooms floors, corridors, stairs, and lifts to remove all debris; check the vacuum cleaner each week and if necessary change the dust bag
- Ensure service area is well stocked with necessary products and cleaned always
- Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action – ensure such reports are correctly logged
- Provide professional personal service, including shoe cleaning, ironing, and minor clothing repairs to guests
- May be directed to pack guest luggage
- May perform regular deep cleaning of all areas of hotel as instructed
Requirements
- Minimum qualification of SSCE and must have worked in similar position before.
Deadline: 10th December, 2019.
Method of Application
Interested and qualified candidates should send a copy of their CV and Application Letter to: asikeme_otuya@yahoo.com using the “job title” as the subject of the mail.
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