Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are recruiting to fill the position below:
Job Title: Operations Support, NDO Africa
Location: Lagos, Nigeria
Categories: Network Operation and Integration
Job Description
- Drive changes in the tool, processes, and guidelines within the customer organization or internally
- Drive implementation of changes and secure compliance of Global Resource Management processes and tools
- Focus on operational efficiencies through delivery flow, tools and automation
- Support Line Manager to coordinate the recruitment process in achieving strategic objectives
- Produce detailed resource profile summaries for shortlisted candidates.
- Raise job requisition and posting using ITM Tool while liaising with resource owners on strategy
- Secure Board Headcount (HC) approval for resource onboarding.
- Review organizational policies in line with approved process.
- Implement process for efficient Time Reporting and Billability within NDO Africa organization
- With the support of local NDO Delivery Head, review and follow the implementation of employee’s targets:
- IPM
- Succession Planning
- Talent review
- Ensure successful resources assignment (initiation / extension / termination) in line with HR guidelines
- Employees, graduates
- STA / L2L / LTA
- ARP / ASP / NDM
- Secure best performance in managed service operations and in line with contractual KPI’s
- Implement solid & concrete action plans with execution needs where operational excellence is needed with customer focus in mind
- E2E flow between domains, sales & common functions (HR/Finance & Sourcing) well managed & formulated to ensure no customer impact due to internal ways of working
- Organizing and supervision of trainers and training partners, training plan and content
- Monitor and support workforce allocation
- Continuously monitor and review resource competence delivery in line with scope of project
- Agree with resource service providers and project on time plans and deliveries
- Implement new ways of working and processes as required by management team
- Implement approved compensation, strategies and regular recommendations review
- Ensure Ericsson standard are maintained by external workforce for optimum service delivery (WoW)
- Ensure local laws and regulations are followed accordingly
- Ensure customer directives and standard are sustained
- Timely implementation of procedures and problem solving to avoid escalations
- Implement changes based on resolution and learnings
- Communicate and follow-up time plan with all stakeholders for swift project deliveries
- Timely E-Human Resources Management System (HRMS)
- Prolong access in HRMS domain based on resource contract extensions
- Create access in Ericsson Academy for external resources and assign courses
- Create access in SAP for external resources cost recovery (Time Reporting)
- Secure best performance in managed service operations and in line with contractual KPI’s
- Implement solid & concrete action plans with execution needs where operational excellence is needed with customer focus in mind
- E2E flow between domains, sales & common functions (HR/Finance & Sourcing) well managed & formulated to ensure no customer impact due to internal ways of working
Job Requirements
- A minimum of 10-Years work experience in external resource management and tools.
- 6 years proven expertise on domain cost recovery and competence delivery
- Knowledge and experience with data collection and post processing tools
- Strong knowledge on telecom way of working
- Additional Knowledge on NDO ways of working
- Good Knowledge on the ERICSSON RAN Portfolio
Personal Attributes:
- Self-motivated. Ability to work under pressure and learn independently.
- Good presentation, time management and leadership skills & ability to work with diverse backgrounds
- Result oriented with focus on customer satisfaction and project delivery
- Fluent in English, both written and spoken
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Solution Architect – PS CORE Optimization SME
Location: Lagos, Nigeria
Categories: Network Operation and Integration
Job Description
- Evaluate trends in network performance and recommend solutions to optimize performance
- Improve network performance through regular network audit and KPI analysis.
- Track and ensure resolution of identified network issues in the PS Core network with contractual SLAs.
- Provide insights and reports on the PS-Core network performance
- Evaluate the impact of change due to new technology, node upgrades and new features added to the PS Core network.
- implementation of SACC configuration as planned by the Planning Team
- Implementation of inbound roaming configuration with partners in line with contractual agreement.
- Evaluate and implement Signaling sharping in the Network.
- Competent in supporting EPG/MME/IPWORKS/SAPC and other related Packet core nodes.
- End to End process review to strengthen and optimize solutions, processes and methodologies leading to higher efficiency and quality assured delivery
- Interfacing with Internal and External Teams (GSC), coordinating and validating the technical work of a small group of RF Engineers
- Ability to organize active test and handle / process large amount of data
- Provide support to Sales and solution department, also engage with presales activities, including pre-studies
- Participate in customer projects, handling scope, risks, changes and customer expectations.
Job requirements
- Bachelor’s degree and above in Electronics and Communication or relevant fields.
- At least 7+ years of multi technology experience in Radio Networks Design Strategic Planning, and Solutions
- E2E Troubleshooting knowledge, including PS CN nodes, TCP, DNS
- Deep understanding of latest technological trends in Radio Network, including Small Cells, CA, MIMO, IOT etc.
- Strong Experience on Troubleshooting Tools, Radio Products, and Solutions (Wireshark, ETNA)
- Good knowledge of PS core technology
Skills & Qualifications
- Understanding of wider trends in the international and local telecoms industry
- Understand principles of software development and Traffic Engineering
- Good knowledge about IP Networks and monitoring tools
- Good understanding of advanced and complex radio networks and should be able to assist with advanced Planning and creative design solutions
- Must have customer facing and engagement experience.
- Excellent communication and inter personal skills for effective communication and relationship development with customer
Personal Attributes:
- Self-motivated. Ability to work under pressure and learn independently.
- Good presentation, time management and leadership skills & ability to work with diverse backgrounds
- Result oriented with focus on customer satisfaction and project delivery
- Fluent English, written and spoken.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Next Steps:
- What happens next once you apply? Read about the next steps here
- For your interview preparation, here are a few “Tips & Tricks” from our recruiters
- For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G
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