Graduate Customer Care Officer Recruitment in a Commercial Bank – Nationwide

Inguest Global Partners Limited – Our client is a reputable Commercial Bank is seeking to fill the position below:

Job Title: Customer Care Officer

Location: Nationwide

Job Functions

• They will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• Track and follow-up all customer requests in a timely manner.
• Maintain broad knowledge of all company products, services and promotions.
• Identify and implement new process plan to improve customer support service.
• Manage large volume of customer calls in friendly and courteous manner.
• Provide outstanding and exceptional customer service.
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Greet and address customers in a friendly and respectful way.

Requirements
Experience, Qualification and Required Skills:

• Minimum of HND / BSc degree from a reputable institution
• Not more than 28 years
• Candidate must be very smart
• Excellent communication skills (both written & oral)
• Good interpersonal skills
• Must have completed NYSC
• Minimum of 1 year of relevant experience
• Professional, able to maintain confidentiality and ethical behavior

Salary

• Attractive
• Other Benefits: Commission, HMO, Pension, 13th Month and Annual Leave Allowance.

Deadline: 24th January, 2020

How to Apply
Interested and qualified applicants should send their updated Curriculum Vitae (CV) to: jobs@igpl.com.ng with “Customer Care Officer” as the subject of the email.