Recent Vacancies at Towlab Global Ventures, Ondo State, 16th December 2019

Towlab Global Ventures is currently recruiting suitably qualified candidates to fill the positions below:

Job Title: Guest Service Agent

Location: Ondo

Responsibilities

• Greet hotel guests; answer any questions or concerns.
• Deliver excellent customer service, at all times.
• Assist in keeping the hotel reception area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Operate computer programs and multi-line phone systems
• Maintain guest records and book reservations
• Complete basic cashier and bookkeeping responsibilities
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct regular security checks throughout the day and report any security issues to line manager.
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.

Requirements and Qualifications

• High school diploma or equivalent
• Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
• Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
• Excellent written and verbal communication skills;
• Fluent in English
• Proactive approach to dealing with issues that may arise.
• Highly organized, able to multitask and prioritize and work under pressure.
• Single.

Job Title: House Keeper

Location: Ondo

Responsibilities

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Requirements

• Proven experience as a cleaner or housekeeper
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Knowledge of English language
• High school degree
• SSCE / OND
• Must be able to communicate well in English.

Job Title: Female Cook

Location: Ondo

Job Description

• Set up workstations with all needed ingredients and cooking equipment
• Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
• Cook food in various utensils or grillers
• Check food while cooking to stir or turn
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check quality of ingredients
• Monitor stock and place orders when there are shortages

Requirements

• Proven experience as cook
• Experience in using cutting tools, cookware and bakeware
• Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)
• Ability to follow all sanitation procedures
• Ability to work in a team
• Very good communication skills
• Excellent physical condition and stamina
• High school diploma or equivalent; Diploma from a culinary school will be an advantage.

Job Title: Female Sales Girl

Location: Ondo

Job Description

• Proven work experience as a Sales Girl.
• Highly motivated and target driven.
• Excellent selling, communication and negotiation skills.
• Good organizational Skills.
• Deliver excellent customer service, at all times.
• Assist in keeping the area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.

Requirements

• SSCE / OND
• Must be able to communicate and write well in English.

Job Title: Waiter / Waitress

Location: Ondo

Job Description

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts.

How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: towlabsuites@gmail.com The subject should be the position you are applying for