Client Accounts Officer Job at Sophia ERP Limited (SEL)

Sophia ERP Limited (SEL) is an Enterprise Solutions Development Organization, on a mission to power MSMEs and Large corporates across sub-Saharan Africa with cost effective and suitable Technology solutions.

We are recruiting to fill the position below:

Job Title: Client Accounts Officer

Location: Lagos

Job Description

• The Client Account Officer will record and report financial / client transactions as well as coordinate business operations in order to ensure organizational effectiveness, efficiency, productivity and profitability.
• The Client Account Officer is generally responsible for managing intra and inter-office communication, maintaining a streamlined administrative system, coordinating manpower for effectiveness, responding to/strategies for improving customer relationships, fostering/on-boarding/maintaining business relationships with new and existing customers.
• Resolving client queries, developing strategies for improving customer relationships, fostering / on-boarding / maintaining business relationships with new and existing customers.

Job Responsibilities
Finance:

• Document and Report on all financial transactions of the Company.
• Effectively manage Company’s cash flow and recommend financial actions by analyzing accounting options.
• Analyze/summarize financial status by collecting information; preparing balance sheet, profit and loss statement and other key management reports.
• Monitor, Liaise and send prompt reminders to Clients on all Periodic or Custom Service offerings. Generate and send Invoices and Receipts upon payment.
• Prepare accounts, Tax returns and work with Auditor to ensure compliance with all Tax obligations to Tax Authorities.
• Administer Payroll and effect payment to all 3rd Party Vendors

Client Service:

• Communicate effectively with clients on all requests, queries using available and authorized channels to ensure speedy response and resolution.
• Communicate with teams and management on Project status with the view to ensuring Client satisfaction and Project implementation based on Project scope, standard and timeline.
• Ensure full and proactive compliance with Client SLAs/Agreements/Contract terms and escalate unacceptable performance to Management.
• Organize/schedule, coordinate/participate and report on client meetings, appointments and other presentations.
• Inspire/promote/pursue repeat business from clients.
• Monitor, measure and report on client satisfaction per business engagement.
• Provide relevant information to clients on Company’s Services and Products.

Deadline: 31st January, 2020.

Method of Application
Interested and qualified candidates should send their CV to: careers@sophiaerp.com using the Job Title as the subject of the mail.