Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.
We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Job Description
- The Front Desk Officer is the organization’s front liner whose major function is to ensure that customer value is maintained according to the standards set by the company.
Key Responsibilities
- Answering telephone calls in a professional manner at all times.
- Receive payments from clients and track all transactions
- Maintaining diaries and arranging appointments.
- Taking messages and giving feedback.
- Accepting packages and liaising with visitors.
- Must possess excellent IT skills and efficiently use a variety of software packages.
- Handling correspondence of a confidential nature and ensuring that confidentiality is maintained at all times.
- Implementing and maintaining procedures/administrative systems.
- Liaising with staff, suppliers and clients.
- Standing as an interface between the staff and guests.
- Writing receipts for services rendered and reconciling receipts at the end of the workday.
- Collating customer information for compilation unto the client database
- Social Media posts and interaction on the salon platforms.
Requirements
Educational Qualification:
- B.Sc. / BA / HND
Experience:
- 1-year experience in a similar client facing role.
Skills and Abilities:
- Good time management skill
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Good organizational and multi-tasking abilities
- Customer service orientation
- Excellent IT and administrative skills.
Personal Attributes:
- Strong communication and people skills
- Problem-solving skills
- Pleasant, friendly, confident and have a good carriage
- Integrity and professionalism
- Sense of urgency
- Willing to work long hours as required.
- Smart, well-groomed and confident
Job Title: Junior Human Resource Officer
Location: Lagos
Job Summary
- The Junior HR Officer will be responsible for human resource functions within Owens & Xley Consults.
- This includes but not limited to recruitment, human resource administration and personnel management.
Job Descriptions
- Work with Lead Consultant and Client to carefully source and place qualified candidates
- Develop workflow policies and manuals for clients
- Prepare all HR related documentation
- Work closely with the Lead Consultant to brainstorm and prepare business reports
- Prepare reports, collect and analyze information; prepare presentations.
- Manage Owens and Xley Consults HR database
- Overseeing administrative policies within client’s organization and within the office; recommending changes as appropriate.
- Process PAYEE monthly
- Work with team to develop training materials when required
- Organize and schedule meetings and appointments
- Provide general support to clients
- Perform other duties as assigned.
Educational Qualification
- B.Sc or HND in any related field of study
- 1 year experience in a similar role.
Skills and Abilities:
- Excellent time management skills and ability to multitask and prioritize work
- Ability to build and maintain effective relationships at all levels
- Excellent organization, planning and coordination skills
- Good intuitive, negotiating and analytical skills
- Ability to work with minimal supervision
- Highly proficient in the use of Microsoft office tools
- Excellent written and verbal communication skills
- Must be able to prepare management reports and correspondence.
Job Title: Nail Salon Manager
Location: Lagos
Key Responsibilities
- Oversee daily salon operations
- Supervise staff to ensure that staff actively carry out their roles
- Attend to clients
- Handle and resolve all clients’ complaints
- Receive and document payments from clients
- Handle all incoming calls
- Daily check inventory and maintain the optimal reorder level
- Prepare reports and documentation.
- Ensure all beauty treatments/services meet the company’s standards
- Ensure the business environment is properly cleaned at all times
- Ensure that the work stations are properly maintained and are clean at all times
Requirements
Educational Qualification:
- OND / HND / BSc
Experience:
- 1 year experience as a Manager or similar executive role
- Experience in the beauty industry is a plus
Skills and Abilities:
- Highly analytical, driven and focused.
- High level of professionalism;
- Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
- Strong analytical ability
- Must have outstanding organizational and leadership skills
- Problem-solving aptitude
- Good written and verbal communication skills
- Must have sound judgment
- Must pay great attention to detail
- Must be service minded.
- Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.
- Excellent knowledge of MS Office (especially Excel and Word)
- Good organizational and multi-tasking abilities
- Customer service orientation
- Excellent IT and administrative skills.
Personal Attributes:
- Strong communication and people skills
- Problem-solving skills
- Pleasant, friendly, confident and have a good carriage
- Integrity and professionalism
- Smart, well-groomed and confident
Remuneration
N60,000 monthly
Deadline: 10th January, 2020.
Method of Application
Interested and qualified candidates should send their Resume to: recruitment@owensxley.com using the “Job Title” as the subject of the email.
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