Job Openings at TTC Mobile Limited, 14th January, 2020

Job Title: Wireline Maintenance Quality Control Supervisor

Locations: Abuja, Lagos, Rivers
Division: Infrastructure
Department: Wireline Maintenance
Function: Fibre Maintenance
Job Grade: Outsourced
Reporting to: Head, Wire-line Maintenance
Travel Frequency: Yes

Purpose of the Job (Brief)

• The Team Lead Wire-line maintenance supervises maintenance of fiber optic; civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.

Deliverables (Maximum 5-6 Key Responsibilities)
Expected Key Results (Detailed KPIs):

Key Activities:

• Point to Point and GPON Fiber Fix Supervision

Corporate Customers:

• Restore service failures within 3 hours of its occurrence- Acceptance and integration of new projects and ensure all open incident tickets are closed within this time-frame.

Retail Customers:

• Restore service failures within 8 hours of its occurrence.
• Field to base Communication: Provide prompt feedback on-field activities to stakeholders (especially customers) for both corrective and preventive maintenance.
• Provide prompt update of fiber tickets for break-fix works aimed at resolving customer service.
• Make request from store and co-ordinates activities around fault resolution.
• Coordinate issue resolution while ensuring compliance to quality work by the MSP.
• Ensures all fiber break-fix works are concluded within SLA.
• Communication detailed Reason-for-Outage to TAC team to enable them close tickets successfully.
• Preventive Maintenance Proactively track outside plant elements & activities to prevent fiber cuts.
• Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to fiber infrastructure.
• Enforce active monitoring of trenching activities by other PTOs along our fiber route.
• Raise out-to-scope BOMs on PARIC and follow through to approval and execution.
• Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.
• Audit, collate and verify information for the fiber wire- line network.
• Prepare and submit the as-maintained documents after every network activity.
• Review & Submit change control approvals
• Ensure submission of monthly cabinet utilization report
• Report Management Ensure weekly preventive reports are done and submitted timely for review by the Maintenance QCs
• Collation of out-of-scope BOM and supporting document for PO approvals.
• Preparation of weekly report of cable route condition, surveillance, Field equipment state, etc.
• Preparation of weekly cable, ODF, Cabinet and MST utilization for resource planning.

Inventory Management – Quality Control:

• Documentation of all modification before and after corrective / preventive maintenance (e.g. splice reports, OTDR trace test, straight-line diagrams, cabinet utilization reports)
• Conduct regular assessment of engineering equipment used by MSP’s for field support (Test tool audit)
• Ensures periodic inspection and maintenance of conduit and Manhole by MSP.
• Verify and store all acceptance documents from deployment team (e.g splice report sheet, OTDR trace, acceptance test reports).
• Ensure all Quality Control / acceptance test are done on all maintenance projects
• Periodic Inspection, maintenance and documentation of ODF and Cabinet at various CO/POP.
• Inventory Management: ensure availability of maintenance consumables. Trigger reorder before stock- out. Ensure repair / return of maintenance equipment.

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long-distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and
• Light Source / Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities / State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio / AutoCAD / GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.
• Provide adequate leadership to the Maintenance Quality Control team, ensuring the team possess a result-driven orientation for service delivery and customer satisfaction.
• Ensure end-to-end view / understanding of all infrastructure activities carried out on the ipNX outside plant.
• Provide adequate leadership that drives optimal team performance across board.
• Display customer-centricity in response to requests, project delivery and also outage restoration within stated SLA’s.

Work Experience:

• At least 2 years in telecommunications industry, with experience in Fiber network deployment and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Other Requirements:

• Customer Focus
• Tech savvy
• Bias for Action
• Result Oriented
• Highly innovative
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Dimensions:

• Financial Dimensions
• Budget
• PO Approval

Job Title: Fiber OSP Maintenance Supervisor / Fibre Optic Activation Technician

Locations: Port Harcourt and Lagos
Division: Infrastructure
Department: Deployment
Function: Fibre Maintenance
Reporting to: Team Lead, FTTH / Activation
Job Grade: Outsourced
Travel Frequency: Yes

Purpose of the Job (Brief)

• The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
• The role is expected to involve a significant element of on-site attendance.

Deliverables (Maximum 5-6 Key Responsibilities)
Expected Key Results (Detailed KPIs)

Key Activities:

• Corporate & Retail / FOS
• Incident Management.

Corporate Customers:

• Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.

Retail Customers:

• Restore service failures within 12 hours of its occurrence.

Incident Management Communication:

• Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
• Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
• Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region / sub-region managed for the O &M Unit.
• Report Management Ensure weekly support status reports are done and submitted timely for review.
• FOS Activation Activate FOS Customer requests within 3 days of sign up.
• Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Functional Skills:

• Proven track records of maintenance and management of metro and / or long distance fibre optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
• FTTx and / or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source / Power Meters (LSPM), identifying fibre cores with VFLs.
• Capable of understanding fibre network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities / State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.

Work Experience:

• At least 2 years in telecommunications industry,with experience in Fiber network deployments. and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Other Requirements:

• Customer Focus
• Tech savvy
• Bias for Action
• Result Oriented
• Highly innovative
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Dimensions:

• Financial Dimensions
• Budget
• PO Approval