First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the position below:
Job Title: Head, IT Business Analyst
Ref No: 2000002A
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Manager Grade Range – To: Principal Manager
Job Objective(s)
- Manage the team of Business Analyst while ensuring their personal development plan is achieved.
- Assign individual BAs to specific projects or tasks.
- Collaborate with other IT leadership to develop strategic vision for Information Technology and help to deliver the departments overall strategy in the short and long term.
- Liaise with the Technical Account Managers, Development Manager and the QA Test Manager to ensure projects are delivered to the highest standards and quality.
Duties & Responsibilities
- Line management and personal development responsibilities for BA resource team.
- Work with the Technical Account Managers in resource allocation for the projects in flight and in the future pipeline.
- Provide guidance and direction in capturing the business requirements, stakeholder requirements, solution requirements, business process flow.
- Provide guidance and direction in the creation of required project documentation by either the project framework or the PM.
- Facilitate in the production and agreement of the Solution Design; incorporating the Business, IT, Technical and external vendor’s input.
- Ensure that the knowledge base is transitioned from the projects team into the business; both IT and business users.
- Identify and have a good working relationship with all stakeholders and business users involved within any project implementation.
- Ensure required transition requirement such as training for any project is well documented and planned for
- Support and coach team members through the Bank’s Business Analysis standards and processes.
- Supporting the PM with the quality gate processes to ensure that deliverables and the project stays on track and to budget.
- Identification and management of any risk or issues which may be noted during the project’s life span
Qualifications
Education:
- Minimum of a First Degree or its equivalent in a Business / IT related discipline
- Master’s Degree, MBA or a recognized professional certification will be an added advantage
Experience:
- 10+ years of experience in managing relationships with internal business customers
- 6+ years of program management and business analysis experience
- 5+ years of management experience with 2+ years in a senior management role.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst, Performance Testing
Ref No: 2000002K
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Executive Trainee Grade Range – To : Assistant Banking Officer
Job Objective(s)
- To improve and ensure all application is at optimal performance before deployment to production. Ensuring that defined business performance is delivered on all solutions.
Duties & Responsibilities
- Review and analysis of non-functional requirement document to extract application requirement metrics
- Analyze critical business scenario to design a performance test workload
- Analyze application SLA
- Develop test script
- Enhance script by creating/ implementing:
- Parameterization
- Checkpoints
- Transactions
- Reusable functions
- Correlations
- Actions/Blocks
- Iterations
- Pacing
- Think Time
- Designing workload model
- Execute performance test
- Monitor test execution
- Analyze the test result
- Recommend performance tuning
- Issue performance test report
Job Requirements
Education :
- Minimum of a first degree or its equivalent in a business /IT related discipline
Experience:
- Post-NYSC
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst, End-User Support ATM / POS
Ref No: 2000002C
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee Grade Range – To: Assistant Banking Officer
Job Objective(s)
- Provide adequate support to ensure Optimal Utilizations Of Our Alternative Delivery Channels the ATMs and POS
Duties & Responsibilities
- Perform daily operations to support Branches On ATM/POS Related Issues
- Monitor ATM Add-ons to ensure that they are Up And Running
- Attend To Incidents Logged against the team
- Assist personnel transitions that may be needed to support the ATM/POS and/or process.
- Work With The CEs from ATM Vendors on The Quarterly Preventive Maintenance
- Monitor ATMs performance to ensure high availability nationwide
- Work With The PTSPs To Increase POS Availability
- Generate Report Daily, Weekly And Monthly For Review
- Liaise and follow up with vendors to ensure open incidents are promptly resolved and closed on HP Service Manager
- Comply with the principles and policies in the information security hand book
- Report generation for outstanding issues.
Qualifications
- Minimum Education: First Degree in any Computer related discipline; Higher Degrees / Professional Certifications (an added advantage).
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst, IT Finance and Vendor Management
Ref No: 2000002D
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Executive Trainee Grade Range – To : Assistant Banking Officer
Job Objective(s)
- Contribute to managing financial accounting, billing, reporting, transaction processing and control activities across IT finances
- Contribute to managing relationship with existing suppliers on a day to day basis including contract changes, issue and/or dispute resolution and contract termination
Duties & Responsibilities
- Track requisitions for vendor payments, validate documentation for adequacy and initiate same for approval on iProcurement
- Assist with preparation and tracking of Accruals for recurring IT payments that span over periods
- Assist with reconciling or performing daily call-over various IT operating expense accounts
- Contribute to preparing, coordinating, and communicating monthly financial calendar close
- Assist with monitoring IT budget and liaise with Team Lead to document and track IT spend
- Contribute to reporting IT financial performance, analyzing variance (budgeted costs versus actual costs) and support budget decision making
- Assist with managing the operational relationship with vendors to ensure payments are processed in record time
- Support to ensure supplier’s responsibilities as it relates to financial obligations during exit period are fulfilled
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a business /IT related discipline
Experience:
- Post-NYSC
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Analyst, Storage Administration
Ref No: 2000002F
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Banking Officer Grade Range – To : Assistant Manager
Job Objective(s)
- Ensuring 99.9% availability of Servers and Storage Subsystems
Duties & Responsibilities
- Effective monitoring of the datacenter to ensure conducive environment for optimal equipment performance
- Administration and Management of Unix (AIX, Linux) and Windows operating systems
- Serve as second line support for supporting servers and storage related problem by providing timely response to incident management escalations
- Provide a system capacity report that helps in capacity management of servers and storage
- Administration and Management of the bank’s Enterprise backup and Recovery system
- Closure of Audit exceptions and vulnerabilities
- Implement servers and storage capacity upgrades with Vendors
- Administration and implementation of maintenance fixes and vendor-supplied patches in accordance with the bank change management policy
- Installation and support of enterprise middleware solution (IBM Wesphere Application Server and Oracle Weblogic Server) driving critical banking transaction platform.
- Implement data migration between systems and responsible for the recovery of critical activities and processes as part of the business continuity strategy
- Documentation of problems and known Errors and management of the Known Error Database(KEDB)
- Administration and Management of the bank’s Enterprise Server Virtualization platform
- Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.
Job Requirements
Education:
- Minimum Education: First Degree in Computer Science/Engineering, Electrical and Electronic Engineering or other Science disciplines; Higher Degrees/Professional Certifications (an added advantage)
Experience:
- Minimum experience – 5 years relevant experience in the banking industry with at least 3yrs in server/storage administration and Management.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Desk Head, Storage Administration
Ref No: 2000002E
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Assistant Manager Grade Range – To: Manager
Job Objective(s)
- Ensuring 99.9% availability of Servers and Storage Subsystems
Duties & Responsibilities
- Ensures effective monitoring of the datacenter for optimal equipment availability and performance
- Review design and architecture of new solution/upgrade to ensure conformance with existing policy documents
- Reviews capacity, performance, availability and other operational metrics and take appropriate action to ensure corrective and proactive maintenance of storage and backup systems to support the requirement to protect business information
- Implement servers and storage capacity upgrades with Vendors
- Supervise the implementation of maintenance fixes and vendor-supplied patches in accordance with the bank change management policy
- Creates reports and proposals for improvement and contributes to the planning and implementation of new installations and scheduled maintenance and changes within the system.
- Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.
- Responsible for creating, improving, and supporting quality IT services with optimal utilization of storage resources, ensuring Data Security
- Plan and coordinate data migrations between systems and responsible for the recovery of the critical activities and processes as part of the business continuity strategy
- Maintain relationship and follow up on service calls with IT vendors
- Provides general oversight function for the Storage Administration team.
Qualifications
Education:
- Minimum Education: First Degree in Computer Science / Engineering, Electrical and Electronic Engineering or other Science disciplines; Higher Degrees / Professional Certifications (an added advantage)
Experience:
- Minimum experience – 8 years relevant experience in server / storage administration and Management.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Database Management
Ref No: 2000002G
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Manager Grade Range – To: Senior Manager
Duties & Responsibilities
- Manage the database administrators to ensure that Installation and configuration of relevant network components for database consistency and integrity
- Secures database by developing policies, procedures, and controls.
- Ensuring all the data complies with legal and international regulations
- Maintains database results by setting and enforcing standards and controls.
- Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming.
- Keeps senior technical management informed by preparing reports on system performance and problems.
- Manage and develop checklists for the Installation and configuration of oracle and SQL databases following OEMs best practice
- Use database management system software and tools to investigate problems and collect performance statistics and create reports for capacity management.
- Carries out routine configuration/installation and reconfiguration of database and related products.
- Respond to and resolve database issues Oracle and SQL and escalate to the OEMs as need arises
- Perform routine performance tuning on the bank’s databases while ensuring high levels of data availability, integrity and confidentiality
- Develop a monitoring tools for database growth on a weekly basis to generate Utilization Statistics for Capacity Planning and business continuity Management
- Liaise with other application team leads in ensuring optimal performance of the applications through an effective database management
- Management of the bank’s Enterprise backup and Recovery system while ensuring that adequate backup of data is taken and readily available for recovery and restoration in line with the bank’s information security policy
- Ensure all Changes to the Configuration of the databases followed strictly the bank’s change management process and in line with the bank’s information security policy
- Ensure proper documentation of all databases infrastructure processes / procedures in the Departmental Standard of Operation Document.
Qualifications
Education:
- Minimum Education: First Degree in numerate disciplines; Higher Degrees/ Professional Certifications (an added advantage)
Experience:
- Minimum experience – 8+ years relevant experience in database administration and management with at least 2 years in leadership position.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst, Developer (.Net Developer)
Ref No: 2000002I
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee Grade Range – To: Assistant Banking Officer
Job Objective (s)
- To assist in detailed design, programming, testing and roll-out tasks for application development projects, along with providing production application support
Duties & Responsibilities
- Contribute to planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
- Contribute to planning the introduction of new application systems
- Assist in developing high-level designs of systems
- Perform coding duties according to the functional and technical specifications in order to solve a business problem
- Actively participate in program unit testing, integration and system testing to ensure they meet quality standards
- Peer review solutions developed by fellow developers
- Assist in maintaining, supporting and upgrading existing IT systems and applications
- Assist in designing, coding, testing and documenting web application software
- Participate in the customisation of application packages
- Review technical constraints and performance issues of solutions
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a Business /IT related discipline
Experience:
- 1+ years of experience in designing, developing and delivering solutions
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, End User Support
Ref No: 2000002H
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Manager Grade Range – To: Principal Manager
Job Objective(s)
- To ensure Optimal Utilizations of Our Alternative Delivery Channels Particularly ATM/POS by Our Esteem Customers and by Extension Increase The bottom-line
- Coordinate the provision of adequate first level support to users of ATMs and POS
- Manage the ATM/POS Support team and drive performance against agreed Service Level Agreements (SLA’s)
Duties & Responsibilities
- Support, Direct, Investigate and Follow Up on Branches on ATM/POS Related Issues
- Evaluate and Ensure the Implementation of Corrective Measures to Exceptions Raised by The Control Functions of the Bank
- Manage the ATM Vendors and The POS PTSPs in Compliance with The Agreed Underpinning Contracts
- Manage the Deployment of New Solution on The ATMs
- Provide Regular Performance Reports and Analysis of ATM and POS
- Ensure ATM/POS are Compliant with Regulatory requirements and other exceptions raised
- Oversee daily ATM Support operations such as logging and capturing of custodians’ requests and ensuring the provision first level incident and problem-solving support
- Manage the escalation of issues for resolution at appropriate levels
- Establish a system to collate, categorize, and track questions and problems on ATM & POS
- Monitor and track incidents reported to the service desk to the point of resolution.
- Coordinates the Preventive Maintenance of ATM in quarterly basis.
- Coordinate quarterly evaluations of vendors’ performance.
- Prepare vendors penalty and apply same quarterly where SLA is not met
- Liaise with the user support teams, and second line support teams to ensure an efficient, seamless and cost-effective approach to support
- Identify, propose and participate in the implementation of new services based on trends, internal demand (e.g. business plans) and external demand (e.g. regulatory requirements)
- Assist effort to define service levels for ATM services in the IT service catalogue (SLAs, OLAs, etc.)
- Approves decommissioning and activation of new ATMs.
- Approves deletions of decommissioned ATMs from FEP.
- Direct, coordinate the provision of images and journals for CBN compliance
- Monitors the ATM performance dash board and directs the resolution of offline issues
- Continuously monitor and report service levels on ATMs to ensure responsiveness to users and customers.
- Coordinates the implementation of new upgrades on ATMs to avoid banks’ exposure.
- Monitor staff performance and align with banks goal.
- Provide daily and weekly service desk reports highlighting issues and risks
- Ensures that international standards on ATMs are maintained at all-time like PCIDSS.
- Monitor help desk incident reports against ATMs and statistics to identify trends.
Qualifications
Education:
- Minimum of a First Degree or its equivalent in a Business / IT related discipline
- Masters, MBA or a recognized professional certification will be an added advantage.
Experience:
- Minimum of 7 years of experience in an IT services/ operations function
- Minimum of 7 years of management experience.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst, Testing
Ref No: 2000002J
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From: Executive Trainee Grade Range – To: Assistant Banking Officer
Job Objective(s)
- To improve and ensure all application is at optimal performance before deployment to production. Ensuring that defined business performance is delivered on all solutions.
Duties & Responsibilities
- Review and analysis of non-functional requirement document to extract application requirement metrics
- Analyze critical business scenario to design a performance test workload
- Analyze application SLA
- Develop test script
- Enhance script by creating/ implementing
- Parameterization
- Checkpoints
- Transactions
- Reusable functions
- Correlations
- Actions / Blocks
- Iterations
- Pacing.
- Think Time
- Designing workload model
- Execute performance test
- Monitor test execution
- Analyze the test result
- Recommend performance tuning
- Issue performance test report
Qualifications
Education
- Minimum of a First Degree or its equivalent in a Business / IT related discipline
Experience:
- Post-NYSC.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Business Application & User Experience
Ref No: 2000002N
Location: Lagos
Organization: IT TECH, SEC & OPS
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Deputy Manager Grade Range – To : Senior Manager
Job Objective(s)
- To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
- To define what is the service effect , how will it be delivered and how will it be consumed by users
- To build, configure and/or customise technical solution, based on the functional and technical specifications, to meet quality & performance requirements
Duties & Responsibilities
- Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
- Assist development lead in all activities with respect to application development & management operations and support
- Contribute to planning the introduction of new application systems
- Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
- Ensure that developed solutions are peer reviewed and formally documented
- Assist in maintaining, supporting and upgrading existing IT systems and applications
- Participate in the customisation of application packages
- Design technical solution including high level (entity – relationship, data flow) to low level (field structures, database schemas) design
- Develop technical design that will support the development, execution and operations of the service.
- Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
- Create the service development plan. Review and agree with users
- Build, configure or customize the technical solution (technical code components and services)
- Ensure compilation of code and components into application.
- Manage automation and monitor application integration as code iteratively goes through assembly and product test
- Implement a controlled process that extracts software artifacts from the code repository, transforms it to an integrated product, and returns the result to the code repository
- Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
- Develop technical design that will support the development, execution and operations of the service.
- Ensure that solutions meet requirements outlined in the design documentation
- Review technical constraints and performance issues of business intelligence and integration solutions
- Provide leadership and technical guidance to reports
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a business /IT related discipline
- Masters, MBA or a recognized professional certification will be an added advantage
Experience:
- 10+ years of experience in designing, developing and delivering solutions
- 5+ years in managerial position.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Development Chapter Lead (DevOps)
Ref No: 2000002L
Location: Lagos
Organization: IT TECH, SEC & OPS
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range – From : Senior Manager Grade Range – To : Assistant General Manager
Job Objective(s)
- Provide Strategic direction of application and solutions development
- To oversee the support of all application systems while ensuring that the deployment of the IT solutions complies with the Bank’s policies
Duties & Responsibilities
- Oversee the successful completion of all work assigned to the unit
- Manage expectations of the unit’s internal and external customers
- Clearly communicate goals, organizational philosophies, and policies and procedures to the unit members
- Support BREAM in resource planning and skills management for the application solutions unit
- Manage the implementation and support of the organization’s application systems
- Direct efforts to work with BREAM to define business solutions, ensuring alignment with business strategies and priorities, as well as the target benefits expected
- Supervise the translation of change initiatives or business/user requirements into application systems delivery
- Support the articulation of user requirements in the context of business objectives through establishing and maintaining dialogue with users
- Track application systems developments through suppliers/other external sources
- Provide key inputs on application systems in the formulation of the IT strategy
- Manage hand-over/transfer of IS solutions to operational status
- Continually liaise with other IT units and business users to: understand business requirements for business applications, identify and evaluate the technical options for satisfying business requirements based on functionality, understand quality requirements, manage and report cost, etc.
- Provide leadership and technical guidance to reports
- Identify systems improvement opportunities by analysing best practices, technology trends
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a business /IT related discipline
- Masters, MBA or a recognized professional certification will be an added advantage
Experience:
- 12+ years of experience in designing, developing and delivering solutions
- 10+ years of management experience with 4+ years spent in senior management role
How to Apply
Interested and qualified candidates should:
Click here to apply online
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