Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey in the position below:
Job Title: Corporate Affairs Manager
Location: Abuja
Department: Company Leadership
Job Type: Full Time
Job Objective
The role holder is responsible for implementing the Jumia’s Corporate Affairs and Communication strategy in the following areas:
- Regulatory Compliance
- Government Relations
- Stakeholder Engagement
Responsibilities
Regulatory Compliance:
- Highlight high level issues relating to Corporate Affairs are addressed in the right sequence and timely.
- Develop strategy for public private partnerships and ensure compliance with regulatory bodies. Driving CSR engagements with members of the public and assessing potential implication to group’s brand.
- Assists in localizing regional Corporate Affairs priorities in line with developing local strategies as required.
Government Relations:
- Coordinate complex interactions with legislative staff, other local and state officials, federal agency staff and other government officials/staff.
- Establish and implement short and long-term goals, objectives, policies and operating procedures for the government relations support function;
- Monitor and evaluates policy programs impacting the Jumia Operations in the industry of operation.
Stakeholder Engagement:
- Work with key stakeholders on consultative efforts to drive reforms that impact the operating environment.
- Develops and maintains up to date stakeholder maps used to implement pre-determined Corporate Affairs & Communication strategies.
- Represents Jumia Group in public engagements ensuring the group’s views and positions are well represented.
Competencies Required:
- Translating strategic business objectives into consumer centric engagement tactics
- Communication: working directly, frequently, with numerous teams to execute these tactics successfully against business goals
- Strong management and interpersonal skills
- Collaborative and problem-solving ability to work with cross functional team.
- Self-motivated individual with a strong entrepreneurial spirit.
- Cultural sensitivity and awareness
- High degree of tact and confidentiality
- Strong reporting, analytical and negotiating skills
Qualification & Experience
- Bachelor’s degree from any accredited university in the field of Media & Communication, Political Science, Law or Business Administration.
- MBA or relevant postgraduate qualification will be added advantage
- Minimum 5 years managerial experience in Public Affairs or Corporate Affairs & Communications, preferably in any regulated industry.
- Excellent knowledge of current affairs
- Advanced Proficiency in MS Office (Word, Power Point, Excel) is required.
- High level of adaptability to diverse and fast changing environments.
- Experience of working in an environment of cultural diversity
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- The opportunity to become part of a highly professional and dynamic team working around the world.
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head of Commercial Planning – Jumia
Location: Lagos
Department: Commercial
Type: Full Time
Job Objective
- The role holder plays a key role within the company, interacts with all the departments to drive performance, lead commercial planning and deliver data driven analysis.
- Deliver on business plan and take lead on the commercial strategic orientation which will bring an exceptional growth in sales value& volume, the margin and the conversion rate.
Responsibilities
- Managing a team of Commercial Planners and Merchandizer ensuring the team is properly structured, motivated and performing.
- Delivering growth, ensuring pro-active turn around plans leveraging on the power of the marketplace, bringing direction, feedback and support to the whole commercial team.
- Ensuring all Jumia websites always have for the customer, the right products at the best price, at the right position.
- Being within Jumia leadership, an early adopter, a leading ambassador and a relentless missionary of Jumia’s strategic commercial orientation.
- Understanding all your market segments, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations.
- Building analysis, flying high and diving deep, to ensure smart reporting on the performance of the categories, leading to action-oriented recommendations.
- Owning the merchandising of our websites, optimizing the placement of our products to deliver on every level of Jumia’s strategy.
- Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations and other stakeholders), enabling decision making, problem solving and ensuring laser focus execution.
- Leading massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives.
- Constantly working toward improving and simplifying our tools.
Qualification & Experience
- Bachelor’s degree from any accredited university
- 7 years+ of experience in Retail / FMCG Industry
- 3 years plus experience in Consulting will be an added advantage.
- Experience in sales, negotiating and networking.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Chief Operating Officer
Location: Lagos
Department: Operations
Job Type: Full Time
Job Objective
- The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country.
- Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives
Responsibilities
- Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives.
- Customer Experience: all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience.
- Vendor Experience: all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience and payment/finance experience.
The responsibilities are:
- Day to day team management: Customer experience, Vendor experience, Customer Service and IT infrastructure
- Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted activities and get the required support as many of the Ops projects are transversal.
- Understanding the central improvement projects and ensuring their effective and efficient local execution.
- Gather detailed feedback from customers & vendors
- Update the central team with feedback synthesis and related necessary improvements
- Lead and implement necessary improvements at a local level.
- Developing Customer & Vendor Experience awareness across the country’s different services, through proper training and communication channels for centralised actions.
- Leading recruitment activities when necessary.
Competencies Required:
- Owner mentality and an entrepreneurial drive.
- Proficiency in Microsoft Office (Word, Excel and Power point) tools.
- Working knowledge of Google Office Productivity Tools.
- Good verbal and written communication skills and presentation skills.
- Good problem-solving skills required.
- Proven ability to manage multiple tasks simultaneously.
- Ability to work to deadlines and targets, can prioritize tasks under pressure.
Qualification & Experience
- Bachelor’s Degree in any field from a recognised and accredited University.
- 8 years work experience and at least 5-6 years’ work experience at a senior operations management level.
- Deep knowledge of customer/vendor experience best practices in e-commerce or retail industry.
- Excellent interpersonal and influencing skills.
- Problem solving and quick decision-making ability.
- Proven experience in target setting and ability to efficiently manage multifunctional team.
- Ability to get hands-on with the team & results oriented.
- Well organized and excellent communication skills.
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- The opportunity to become part of a highly professional and dynamic team working around the world.
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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