Customer Service Engineer Job in a Telecoms Company

C & I Leasing Plc – Our client in the Telecoms industry is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Engineer

Location: Lagos

Job Summary

• Our client is currently seeking to hire a Customer Service Engineer who is dynamic, hardworking, trainable, ready to work with mix of office and on-site work; travel to customer sites is common to handle issues that sometimes cannot be resolved.

Job Description

• Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.
• Work directly with Regional Coordinators to provide synergy in the region
• Maintaining databases
• Preparation of reports & presentations.
• Identify, escalates and follows through on all recurring escalations to ensure proper closure.
• Over sees the activities of the MSV within the region.

Education / Experience/ Skills

• Bachelor’s Degree / HND in a Technical / Communication or Engineering field
• Minimum of 3 years work experience with large or blue-chip company and interfacing with customer is essential.
• Advanced IT skills.
• Professional Certificate in Project Management, ITIL OR SCRUM an added advantage.
• Recommended candidate will proffer technical support and resolutions for industrial Work experience supporting RAD solution (E-Gate, ETX, IPMUX etc)
• Good understanding of IP/MPLS network and IP addressing
• Stakeholder management
• Radio transmission ( RTN, E TN, Cambrige & Intracom PMP, Aviat)
• They should have a basic understanding of computer systems, electronics, circuits, and schematics, and also possess the ability to write and read technical reports.

Deadline: 27th February, 2020.

How to Apply
Interested and qualified candidates should send their CV to: career@c-ileasing.com using the Job Title as the subject of the email.