Fresh Vacancies at IO Furniture Limited

Job Title: Customer Service Representative

Location: Lagos

Job Summary

• To drive sales and achieve revenue target by engaging both new and existing customers
• These customers will include visitors to the showroom, email enquiries, in bound telephone enquiries and enquiries via the Company website.
• To generate more business opportunities for the company through engaging with prospective clients and doing the same with present clients in order to secure repeat business and referrals.
• To develop and maintain an in-depth knowledge of the company’s products and services; and have the ability to engage and advise clients on their furniture requirements and to resolve any customer complaints.
• Demonstrate a proven ability to network to deliver business results.

Core Working Relationships:

• Walk-in Clients
• Existing Clients
• Prospects
• Interior Designers
• Technical Department
• Logistics / Procurement Department
• Accounts Department.

Task Complexities:

• Greet and welcome customers to the showroom.
• Respond to Clients’ enquiries in a professional and knowledgeable manner.
• Identify business opportunities by identifying prospects, profiles them and identify appropriate product solution for them.
• Sell products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintain relationships with clients by providing support, information, and guidance.
• Make presentations to clients on the company’s product and services to facilitate the closure of sales.
• Obtain and articulate clients’ brief and assist them in identifying the solution they require.
• Provide clients’ with weekly update on their project or order.
• Ensure that clients complaints are resolved on time
• Ensure that email and telephone enquiries are responded to promptly within 24 hours.
• Prepare accurate quotations, tenders and job orders.
• Daily showroom walkthrough to attach price tags to all items.
• Update departmental documentations regularly as assigned
• Update showroom stock movement records daily
• Prepare daily activity reports on the following;
  • Sales closure,
  • Number of unconfirmed orders converted to sales
  • Growth of customers’ database,
  • Walk-in clients: Prioritized and segmented by order value
  • Number of online enquiries received and attended to
  • Customer complaints received and resolved daily
• Visit clients’ sites as may be required (before commencement of project , during installation and after installation for resolution and sign off).

Key Job Attributes
Generic:

• Oral and written communication skills
• Problem-solving, creativity
• Ability to Multitask
• Ability to work with a team
• Ability to work independently
• Ability to be proactive and deliver results
• Integrity/Discipline
• Excellent interpersonal skills
• Strong negotiation skills.

Technical:

• Administrative Skills
• Project management Skills
• Sound knowledge of the Company’s products and services
• Proficiency in the Microsoft Package
• Good understanding of the use of Social Media
• Networking skills.

Education & Experience
Education:

• First Degree from a recognized University
• MBA or M.Sc will provide an added advantage

Experience:

• Minimum of 5 years experience in a Customer service and sales oriented role.

Job Title: Head, Finance

Location: Lagos

Job Summary

• General Business
• Finance Administration
• Budgeting / Forecasting & Reporting
• Asset Management
• Regulation & Statutory Compliance
• People Management

Core Working Relationships:

• Sales Operation
• Technical Team
• Production Team
• Logistics / Procurement Team
• Finance Team
• Board
• Management Team.

Task Complexities
General Business:

• Oversee the smooth and efficient running of the Finance Dept.
• Ensure compliance with statutory authority, audit requirements and relevant
• Accounting Standard
• Maintain integrity of Accounting system (software), ensuring it remains effective and operational at all times.
• Ensure all taxation requirements are complied with at all times by designing and implementing efficient Tax Management Strategy.
• Establishing and maintaining cordial relationship that will be of immense benefit to the company with bankers/financiers.
• Designing and implementing all necessary Policies and Procedures to ensure standardized flow of works and transactions.
• Involves in Planning and Execution of Financial goal and being abreast of development in FX market for ultimate benefit of the company.
• Reviewing of Government policy with their respective impact on the business and supporting other department in moving the business forward.

Finance Administration:

• Ensuring monthly reconciliation of all ledgers and sub-ledgers.
• Analyzing the business performance/results, providing feedback to Senior Management.
• Tracking and monitoring revenue/cost for accuracy, verifying it against sub ledger report on a monthly basis.
• Ensuring that revenue and Cost are allocated correctly, taking corrective action where inconsistencies arise.
• Ensuring monthly accruals are adjusted to meet demands of the business.
• Negotiating competitive rates with insurers and in conjunction with relevant personnel tracking, monitoring as well as managing insurance claims.
• Ensuring that debtors are monitored and collections are consistent with set company time frames.
• In conjunction with Directors sourcing and identifying financial providers.
• Collating all relevant information to produce end of year statutory accounts for the company.
• Ensuring that end-of-year statutory accounts and report are finalized by specified date and presented to Directors for review.
• Managing Petty Cash payments and re-imbursement system.
• Ensuring timely stock counting in line with company and audit requirement.
• Instituting Internal Control to safe guide the company assets.
• Ensuring timely reconciliation of Bank Statement against the General ledger for prompt discovering of errors or misstatement.
• Ensuring effective and efficient payroll system in conjunction with HR
• Verifying on monthly basis the bank charges debited by banks.
• Amortizing the prepayment like rents, advertisement and any other advance payments.
• Managing the company General Ledger i.e. Chart of Accounts

Budgeting / Forecasting & Reporting

• Coordinating and preparing annual budgets, including operating and capital expenditure budgets, ensuring the accurate preparation / reporting of monthly financial results
• Providing assistance / direction to managers with regards to the preparation of budgets.
• In conjunction with the Managing Director, ensure that business cash flow adequately supports company work activities and produces optimal results.
• Ensure approved capital expenditure budgets are adhered to at all times.
• Ensure any variations to budgets and forecasts are explained in management reports, including any future / potential exposures to the organization.
• To prepare “budget reports” on an annual basis for review by Directors.
• On a monthly basis, track and review expenditure against set budgets providing
• Directors with a “budget inconsistencies report”.

Asset Management:

• Ensuring all company assets are monitored, insured and accounted for.
• Ensuring company motor vehicles and property are effectively managed.
• Ensuring the fixed assets register is managed and maintained with strict adherence to “fixed assets register procedure.”
• On a monthly basis ensuring the general ledger is reconciled to the assets register
• Preparing on the monthly basis the Fixed Assets Movement Schedules.
• Ensuring timely capitalization and disposal of Fixed Assets in line with company policy.
• Ensuring accurate depreciation is charged to P & L monthly. 4.9 Ensuring proper tagging of Fixed Assets.
• Ensuring Tax Acceptance Certificate is obtained from relevant authority for capital allowance purposes where applicable.

Regulations & Statutory Compliance:

• Ensuring there is proper documentation and annual reconciliation of gross wages, payroll tax and workers compensation against general ledger.
• On an ongoing basis, reviewing company expenditure to ensure compliance with Loan Covenants with banks, reporting violation immediately to the MD.
• Collecting and collating all necessary documentation in readiness and preparation of company income tax returns.
• Ensuring prompt remittance of pension contribution deducted.
• Assisting in formulating and implementing policy on Corporate Governance.

People Management:

• Providing leadership direction for the Finance teams.
• Making self-available as coach / mentor in assisting my team to develop in their positions.
• Ensuring that relevant information is communicated to my team enabling them to effectively carry out their functions.
• Delegating tasks to my team in line with skill, knowledge and ability and where necessary identifying skill gaps and training requirements.
• When needs arise, involving in relevant personnel matters including recruitment, termination and counseling.
• Completing KPI assessment of direct reports within Company as required from time to time
• Any other job that may be assigned by the MD any time.
• Being a company ambassador to bring business and project the company image in positive light.

Key Job Attributes
Generic:

• Leadership and Motivation
• Analytical and quantitative decision making skill
• Oral and written communication skills
• Problem-solving, creativity
• Ability to Multitask
• Ability to work with a team
• Ability to work independently
• Ability to be proactive and deliver results
• Integrity/Discipline
• Excellent interpersonal skills
• Strong negotiation skills

Technical:

• ACA qualification
• Solid ability to use the Microsoft office package
• Ability  to use the Sage financial package

Education & Experience
Education:

• First Degree in Accounting, Finance, Economics or a related field.
• ACA or ACCA certification
• Experience with ERP systems; Microsoft Navision experience is a plus

Experience:

• Minimum of 5 years work experience in a managerial role.

Job Title: Procurement Officer

Location: Lagos

Job Description

• To oversee purchases and develop new contracts
• To procure high – quality and cost-efficient supplies for our organization.
• To follow procurement procedures, maintain an updated list of inventory and incoming purchases and supplies, and be responsible for approving purchases
• Monitor business trends and product availability to pay the best price for the company goods and services without sacrificing quality or delivery times
• Nurture relationships with suppliers to negotiate the best prices for company
• Identify and research potential new suppliers

Core Working Relationships:

• Store Team
• Technical Team
• Production Team
• Logistics
• Finance Team

Task Complexities:

• Responsible to source, negotiate and purchase materials from both local and oversea vendors
• Maintain accurate records of purchases and pricing
• Create and maintain good relationships with vendors/suppliers
• Making professional decisions in a fast-paced environment
• Maintain records of purchases, pricing, and other important data
• Review and analyze all vendors/suppliers, supply, and price options
• Develops plans for purchasing equipment, services and supplies
• Negotiate the best deal for pricing and supply contracts
• Ensure that the products and supplies are high quality
• Create and maintain inventory of all incoming and current supplies
• Maintain and update list of suppliers and their qualifications, delivery times, and potential future development
• Evaluate supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements and expectation.
• Responsible for implementing internal procurement strategies to cater to high delivery and short lead time requirements
• Working with team members and Head of Procurement to complete duties as needed

Key Job Attributes
Generic:

• Analytical and quantitative decision making skill
• Oral and written communication skills
• Problem-solving, creativity
• The ability to Multitask
• The ability to work with a team
• Ability to work independently
• Ability to be proactive and deliver results
• Integrity / Discipline
• Excellent interpersonal skills
• Strong negotiation skills

Technical:

• Sound knowledge of the Company’s products and services
• Expert knowledge of the Microsoft Package
• Ability to negotiate, establish, and administer contracts

Qualifications

• Education:
• First Degree in Business Administration, Finance, Economics or a related field.
• Experience with ERP systems; Microsoft Navision experience is a plus

Experience:

• Solid knowledge and understanding of procurement processes, policy, and systems
• Two (2) years previous experience as procurement officer or related position.

Job Title: Sales & Marketing Manager

Location: Lagos

Job Summary

• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
• Rigorously drive sales Target in order for revenue growth to be achieved

Core Working Relationships:

• Clients
• Stakeholders
• Sales Operations
• Production Operations.

Task Complexities:

• Direct and coordinate activities involving sales of manufactured furniture products.
• Resolve customer complaints regarding sales and service.
• Review reports to project sales and determine profitability.
• Oversee local sales executives and other staff.
• Liaise with leadership to determine price schedules and discount rates.
• Prepare budgets and approve budget expenditures.
• Monitor customer preferences to determine focus of sales efforts.
• Liaise with human resource to plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Direct, coordinate, and review activities in sales and service with a view to add to the bottom line of the business.
• Confer or consult with department heads and the brand and communication consultant to plan advertising and to secure information on products and customer specifications.
• Confer with potential customers regarding products needs and advise customers on types of furniture products to purchase.
• Assess marketing potential of new store locations, considering statistics and expenditures.
• Visit franchised dealers to stimulate interest in establishment or expansion of sales and service outlets of an organization.
• Build and execute the Company’s marketing and communications plan.
• Develop, maintain and grow relationships with leaders in the Corporate, Real estate, Commercial, Hospitability and Public sector for the purpose of lead generation.
• Identify and develop new strategic opportunities for partnerships with Major stakeholders in the construction and property development sector of the economy for the purpose of marketing the company.
• Develop content for promotional materials, social media, newsletters and other campaign channels.
• Understand the company’s target market and ensure adequate communication to the target market.
• Categorize and report on trends specific to our industry and what will impact the business
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
• Work closely with Sales Operations to ensure that revenue growth targets are achieved
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders with the support of the interior designers.
• Recommend products to customers, based on customers’ needs and interests.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales to resolve problems and to provide ongoing support.
• Provide customers with product samples and catalogs.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Monitor market conditions, product innovations, and competitors’ products, prices, and sales.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Obtain credit information about prospective customers.
• Train customers’ employees on the appropriate use of new Furniture.
• Liaise with Customer service to prepare quotations, job order forms.
• Negotiate details of contracts and payments.
• Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
• Liaise with the technical unit to plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
• Check stock levels and reorder merchandise as necessary.

Education & Experience
Education:

• A Degree in Marketing, Communications, Social Sciences or Business Administration.
• An MBA will be an added advantage.

Experience:

• Minimum of 5-7 years of demonstrable experience in sales, marketing, merchandising or related field
• 23 years experience in a supervisory role.

Key Job Attributes
Generic:

• Ability to Multitask
• Ability to work with a team
• Ability to work independently
• Ability to be proactive and deliver results
• Integrity/Discipline
• Excellent interpersonal skills
• Attention to details
• Possess analytic and problem-solving skills
• Proficiency in the Microsoft package.

Skills:

• Active Listening and Speaking
• Persuasive skills
• Social Perceptiveness
• Critical Thinking and Negotiation skills
• Service Orientation
• Active Learning
• Judgment and Decision Making.

Technical:

• Excellent communication skills and evidence of building strong relationships
• Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing, website usability
• Ability to develop strong value propositions consistent with Customer needs
• Knowledge of the company’s product and services
• Ability to connect strategic thinking and planning with hands-on tactical execution.

Knowledge:

• Sales and Marketing
• Customer and Personal Service
• Administration and Management.