Job Vacancies at Proxynet Communications

Job Title: Client Relationship Manager

Location: Lagos

Job Responsibilities

• Maintain good relationships with clients so that the business can maximize the value of those relationships
• Identify key contacts at potential client companies to establish and foster relationships
• Participate in one-on-one meetings with clients to explain services to guide their choices
• Understand the problems and challenges of clients and identify ways the business could better address those needs
• Grow the business by identifying new sales and business development opportunities
• Seek opportunities to cross-sell or upsell to existing clients
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
• Provide excellent service to maintain a positive reputation for the business
• Resolve any customer complaints promptly and professionally
• Set revenue targets and develop and execute a strategy to meet them

Requirements and Qualifications

• Ability to build, foster, and maintain positive professional relationships
• Devotion to high-quality customer service
• Excellent interpersonal communication skills
• Keen analytical and research abilities
• Knowledge of relationship management best practices
• Problem-solving and conflict resolution capabilities
• Willingness to develop an in-depth understanding of the business and related services
• Bachelor’s degree in Business, Marketing, Management, or related field
• Outgoing and customer-oriented attitude
• 3+ years of experience in a sales or customer service role

Job Title: Business Developer

Location: Lagos

Job Responsibilities

• Marketing and selling of IT products/software
• Developing and building the Brand
• Push all our solution to the market. (Digital Signage, Meeting Room/Conferencing Solution, CCVT/Access Control Solution, Audio Visual Solutions, Security Solutions, Enterprise Solutions etc)
• Securing, organizing, coordinating roadshows and exhibitions
• Maintaining good client relations and records.
• Creating and developing brand awareness.
• Follow-up on leads and prospects to a logical conclusion
• Weekly and monthly reports of all activities
• Establishing and building of a strong resellers base for our brands
• Coordinating all resellers channels and opportunities
• Coordinating and managing of subordinates in a very professional manner whilst working as a team to accomplish the company’s objective
• Have good knowledge of IT Solutions

Requirements and Qualifications

• Must have good knowledge and experience on sales of IT product
• Must have good knowledge and experience in Audio/Visuals
• Must have not less than 4 years’ experience in IT sales and must have worked in the capacity of a Manager
• Should have an understanding of IT solutions
• Expands relationships with assigned channel partners.
• Responsible for achieving sales profitability, and partner recruitment objectives.
• Drives adoption of company programs among assigned partners.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
• Should be able to manage and liaise with OEM”s.
• Sells through partner organizations to end users in coordination with partner sales resources.
• Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
• Excellent communication and interpersonal skills
• 3-5 years experience in a similar role

Job Title: System Engineer

Location: Lagos

Job Responsibilities

• Complete configuration, installation and support of equipment in a Microsoft Windows, 7, 8, 8.1, 10 and Linux-based environments to the specifications of client’s needs
• Troubleshoot and resolve computer related issues by providing both on-site and remote support
• Maintaining software applications, operating systems and regular maintenance.
• Managing assigned projects and program components to deliver services in accordance with established organizational objectives.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
• Up to date reporting on issues and resolutions to ensure proper case status tracking.
• High-quality Technical/User Support skills
• Good knowledge of Software skills
• Knowledge of basic IT Security skills
• Client-facing experience
• Experience with Hardware trouble shooting

Qualifications and Requirements

• Proper understanding of Audio/Visual signal transmission via standard interfaces
• Good knowledge of Networking (IP Address, Cisco router etc
• In-depth understanding of Audio/Visual and Network cabling and connectors, e.g. HDMI, DVI, DP, HDBaseT, CATX RJ45, RGB/VGA, Component, RF
• Understanding of how LCD/LED Displays work
• Good hand-on experience on how to troubleshoot & repair computer systems
• Well rounded experience on how to troubleshoot & fix network issues
• Media presentation and formatting of content using relevant software tools
• Technical, analytical, interpersonal and organization skills required
• Proper understanding of Audio/Visual Technologies, etc.
• Associated Diploma or University Degree
• Cisco, CompTIA and/or Microsoft Professional Certification
• Excellent working knowledge of up-to-date desktop applications
• Knowledge of Microsoft Windows Servers 2008, 2008 R2, 2012, 2012 R2, Workstations, MS Exchange, VMware, Citrix, anti-virus and other various software applications
• 4 to 5 Years’ Experience