Ongoing Recruitment at the Nigerian Red Cross Society (NRCS)

Job Title: Director, HR & Support Services

Location: Abuja
Department: N/A
Job: Family Support
Contract Type: Permanent
Reports To: Secretary General
Direct Reports: Head of Security, Head of Logistics, Head of Human Resources, Head of ICT, Admin Officer

Job Summary

• The Director of HR & Support Services will be responsible for the coordination of HR and administrative operations of NRCS and ensuring that the day-to-day affairs of the organization is appropriately managed by developing and implementing policies and processes for Legal, Security, Logistics, HR, ICT and Admin departments.

Main Duties and Responsibilities
Strategic:

• Oversee the planning and forecasting of the society’s workforce requirements, organizational structure and manning levels, in line with overall corporate goals and objectives
• Monitor HR and talent strategy that supports NRCS and covers all facets of human resource management activities for the society
• Develop and oversee the implementation of annual operating plans of his/her assigned units, i.e. Legal, Security, Logistics, HR, ICT and Admin
• Coordinate the establishment of operating policies and procedures, consistent with NRCS policies and objectives, for Administration, Logistics, Human Resources, Security and Legal services.
• Ensure that security risk management is embedded across all areas of the NRCS to enable business operations whilst protecting all NRCS volunteers, personnel, assets, and operations.
• Participate in the development of long- and short-range strategic objectives, operating plans, policies and budgets for all units under their direction

HR and Admin:

• Collaborate with other Directors and Department Heads to assess talent needs, capability gaps and design/develop talent strategy to support the society
• Facilitate the recruitment and orientation of newly appointed staff at National Headquarters and in Branches
• Ensure that the corporate culture and underlying values for NRCS and drive implementation is properly articulated.
• Collaborate with senior management to assess talent needs, capability gaps and design/develop talent strategy to support the society
• Serve as an advisor and functional expert regarding key talent strategies and issues, including succession planning, leadership development, employee retention, compensation and benefits etc.
• Develop HR and talent strategy that supports NRCS and covers all facets of human resource management activities for NRCS
• Oversee the articulation and execution of the NRCS HR strategy, and ensure alignment with the strategy, goals and objectives
• Validates periodic reports of the HR function and ensure implementation of improvement recommendations
• Prepare and develop monthly, quarterly, annual and key activities reports and share with relevant partners and stakeholders
• Undertake regular Assessment of skills of subordinates and develop and train them in order to improve performance.

Logistics:

• Ensure that the NRCS has the proper policies and procedures for procurement, warehousing, fleet management and other logistics requirements of the National Society.
• Oversee long term procurement planning and demonstrate ownership for the implementation of an operational cost reduction programme including cost tracking practices/methods in order to maintain competitive edge in the market
• Ensure that the highest standards of transparency and accountability are enforced in all logistics processes (procurement, warehousing, fleet, etc.) and the control mechanisms are in place to prevent fraud and corruption.
• Promote and facilitate proper coordination is done with the rest of the teams, particularly with programmatic areas, to ensure that their logistics needs are met in a timely and quality manner.
• Implement and oversee the approved vendor selection and evaluation process and the documentation of Service Level Agreements required for defining relationship with vendors
• Oversee adherence of vendors to Service Level Agreements (SLAs)
• Oversee the identification and pursuit of new partnerships and supplier opportunities

Other areas:

• Ensure the optimal management of IT resources to optimise performance and enhance the capacity of the NRCS to operate
• Ensure that adequate administrative services are provided to the NS and its programs in accordance with appropriate procedures and policies.
• Ensure that adequate legal services are provided to the NS and its programs minimizing the legal risk and protecting the integrity of the NRCS.
• Ensure that the NRCS has a proper Security Framework in place to protect its volunteers, staff, assets and integrity and that that Security Framework is properly enforced across all programs and branches of the National Society.
• In collaboration with the Asst. Coord. for Risk Management, ensure that adequate risk analysis is provided to the Secretary General on all areas under his/her responsibility.
• Collaboration and Alliance Management
• Share and collaborate with other organization leaders on best practices that improve unit systems and process performance
• Identify and build key relationships (partners, community, regulatory, authorities) at levels appropriate to existing strategy and the needs of the organisation

Corporate Performance Management:

• Guide organisational decision-making through monitoring of active metrics and management of goals, objectives, budgets, and systems, consistent with NRCS organisational and strategic objectives
• Ensure superior execution is cascaded down through the organisation via financial and operational action plans and performance feedback
• Continuous assessment of the performance of the NRCS strategy and adapting on-going continuous improvement in operations

Other Duties:

• Perform any other work-related duties and responsibilities that may be assigned by the Secretary General

Duties applicable to all staff:

• Work actively towards the achievement of the society’s goals
• Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes

Key Performance Areas:

• Reduction in procurement cost
• Shared strategy implementation
• Quality of proposals and concepts notes developed

Qualifications and Experience

• First Degree in Management, Administration, Law, Business or Social Sciences from a reputable institution
• Postgraduate qualification in Management or Business Administration
• Minimum of 15 years of relevant experience of which at least 5 years as an executive / C-level in a reputable organisation
• Verifiable track record of managing multiple units and personnel
• Proven track record of success facilitating progressive organisational change and development within a growing organization
• Experience in Red Cross/Red Crescent Movement or an International NGO is an added advantage
• Experience of facilitating recruitment and on boarding processes
• Experience of handling confidential information

Skills and Competencies
Essential:

• Knowledge of external and uncontrollable factors influencing NRCS, affecting its performance and strategies e.g. humanitarian and economic needs, social conditions etc.
• Ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• An understanding of financial management, people management and the management of other physical resources
• Fluency in written and spoken English is required
• Excellent judgment and ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• Well-honed skills to persuade, influence, negotiate, manage and sustain effective, successful strategic relationships both internally and externally
• Ability to lead staff across the HQ and branches towards meeting the society’s vision, mission, and goals
• Awareness and willingness to respond to stakeholders in order to meet their needs, requirements and expectations
• Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results
• Experience of facilitating recruitment and on boarding processes
• Judgement and Decision Making
• Self-supporting in computers (Windows, spread sheets, etc.)

Behavioural Competencies:

• Capable of communicating analysis and insights effectively, and articulate when communicating
• Demonstrated success in relationship building internally and externally with a wide array of stakeholders
• Ability to build and protect the reputation of self and society through the quality of work, knowledge and experience
• High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
• Culturally sensitive, globally minded and show respect to the views and opinions of others
• Ability to collaborate and work well in a team
• Ability to work under pressure and meet deadlines

Job Title: Head of Disaster Management

Location: Abuja
Department: Disaster Management
Job Family: Programmes
Contract Type: Permanent
Reports To: Director, Programmes
Direct Reports: Assistant Coordinator, Disaster Management; Disaster Management Officer

Job Summary

• The Head of Disaster Management will be responsible for developing disaster management programme strategies in undertaking operational, institutional capacity building activities and disaster risk reduction programmes.
• The Head of DM will ensure that the appropriate disaster response tools, strategies, standards, approaches, protocols, etc. are widely understood and practiced at the headquarters and branches. She/He will establish regional, national and community-based response tools, preparedness and response plans.
• She/He will coordinate the NRCS engagement with relevant government stakeholders and other humanitarian agencies on DM related issues

Main Duties and Responsibilities
Strategic:

• Oversee and develop a multi-sector needs assessment towards a long-term community resilience programme to address protracted food crisis, risk of recurrent hazards and establish community and household level disaster preparedness
• Strengthen national societies’ disaster preparedness and response capacity through enhanced contingency planning, prepositioning of response stocks and regional/sub-regional surge capacity
• Collaborate with relevant government agencies and other non-movement actors to inform a coordinated national response strategy
• Support the branches to tackle small and moderate scale disaster or crisis (Pillar 1) which do not meet thresholds for DREF or Emergency Appeal
• Facilitate movement-wide pre-disaster or crisis meeting to plan and undertake response activities
• Work closely with shared leadership groups to advocate global policies/strategies and have disaster preparedness priorities reflected on their various plans
• Liaise and collaborate with relevant Departments such as Health and Training including Branches on the response to epidemics, disaster and other emergencies
• Facilitate cross country/regional exchange of knowledge and best practices in disaster preparedness and disaster response.
• Develop solid and sustainable partnerships and mobilize financial resources to ensure that NRCS can fulfil its mandate in Disaster Management and Disaster Risk Reduction.

Operational:

• Design, develop and implement the NS Disaster & Emergency Management Strategic, Operational, and Contingency plans and Budgets.
• Ensure timely delivery of assistance, including the prepositioning of preparedness stock at strategic locations across the country
• Coordinate implementations of DREF, Emergency Appeal operation and community-based DRR programmed in the country
• Participate in the work of the coordination mechanism and other relevant meetings i.e. regional and national level coordination platforms to promote the position of the national society
• Coordinate programmatic aspects of the transition from relief to recovery, rehabilitation and reconstruction
• Develop Cash Transfer Programming (CTP) guidelines, SoPs, systems and tools so that the NRCS have the capacity to implement cash-based interventions.
• Contribute to the development of a reporting system that ensures that all NRCS and donors reporting requirements in disaster response programmes, are met in a quality and timely manner.
• In coordination with the Director of HR, ensure the development of the technical staff on disaster response at HQ and branch levels.
• Prepare and develop monthly, quarterly, annual and key interventions reports and share with relevant partners and stakeholders, including NRCS leadership, to keep track of the progress made in the implementation of disaster management activities
• Develop minimum standards in Disaster preparedness and response, reporting and implementation of DM and DRR activities in the branches and ensure that those standards are properly disseminated and enforced in NRCS activities.
• Ensure optimum efficiency of donor funds, effective budgeting and financial controls, transfers and maintenance of compliance with donor requirements.
• Lead and promote the development of quality program and project proposals in DM and DRR to be submitted to donors and partners (Pillar 2)
• Lead and promote the development of guidance and standards for DM and DRR activities at branch level (Pillar 1)
• Perform any other work-related duties and responsibilities that may be assigned by the Director of Programmes
• Perform annual job performance reviews (APER) of staff of the DM Department.
• Duties applicable to all staff
• Work towards the achievement of the NRCS’s goals through effective managerial and necessary lateral relations and teamwork.
• Show capacity to assist other members of Management and Staff, aptitude for maintaining cooperation, and team spirit necessary to achieve the objectives of the National Society.
• Show initiative and creativity/innovation in implementation of specific tasks.
• Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes
• As per defined HR processes, undertake regular Assessment of skills of subordinates and develop and train them in order to improve performance.

Key Performance Areas:

• Quality and relevance of disaster management proposals
• Timely response to the needs of disaster-affected populations
• Quality and timeliness of reports
• Compliance of disaster management programmes to donor requirements
• Compliance with the society’s standard operating procedures
• Preparedness of logistics/ warehouse capacities and stocks for disaster events

Qualifications and Experience

• First degree in Science, Engineering or Social Sciences from a reputable institution
• Relevant post-graduate degree is an added advantage
• Minimum of 10 years relevant working experience, with at least 5 years in a management level position
• Work experience with other international organisations, large NGOs and/or governmental development agencies
• Experience in Disaster Management, Rescue Operations, or similar

Skills and Competencies
Essential:

• Proficiency in Microsoft Office tools
• Understanding of international and national laws related to humanitarian field and armed conflict, International Disaster Response Law (IDRL), nature induced disasters among others
• Fluency in written and spoken English
• Strong judgment and ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• Ability to persuade, influence, negotiate, manage and sustain effective, successful strategic relationships both internally and externally
• Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results
• Ability to manage multiple programs at the same time effectively

Desirable:

• Understanding of NRCS support functions
• Knowledge of data analysis tools and software

Behavioural Competencies:

• Capable of communicating analysis and insights effectively, and articulate when communicating
• Demonstrated success in relationship building internally and externally with a wide array of stakeholders
• Ability to build and protect the reputation of self and society through the quality of work, knowledge and experience
• High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
• Culturally sensitive, globally-minded and show respect to the views and opinions of others
• Ability to collaborate and work well in a team
• Ability to work under pressure and meet deadlines

Job Title: Head of Health & Care

Location: Abuja
Department: Health & Care
Job Family: Programmes
Contract Type: Permanent
Reports To: Director, Programmes
Direct Reports: Assistant Coordinator Health & Care, Health & Care Officer

Job Summary

• The Head of Health & Care will be responsible for developing health and care programme strategies in undertaking operational, institutional capacity building activities and health related intervention programmes. He/She will be responsible for effectively addressing emerging issues, risks and opportunities.
• The Head of Health & Care will ensure that the appropriate tools, strategies, standards, approaches, protocols, etc. are widely understood and practiced at the headquarters and branches. She/He will establish regional, national and community-based tools, preparedness and response plans.
• She/He will coordinate the NRCS engagement with relevant government stakeholders and other humanitarian agencies on health-related issues

Main Duties and Responsibilities
Strategic:

• Design, develop and implement the NS Strategic and Operational Health and Care Programme, contingency/EPR Health plans and budgets.
• Develop proposals for new programmes building on technical knowledge and understanding of Nigeria-specific health issues
• Ensure that relevant guidelines and best practices are followed in community-based health (CBH) programme assessment, planning and implementation
• Define a clear strategic direction for Health and Care programming taking into consideration the findings of periodic nationwide assessments
• Oversee the development of workplans for health programmes (nutricion, immunization, community-based programs, etc) in Nigeria
• Develop solid and sustainable partnerships and mobilize financial resources to ensure that NRCS can fulfil its mandate in Disaster Management and Disaster Risk Reduction.

Operational:

• Monitor the national spread and severity of current epidemic diseases and proactively communicate emerging health related issues to relevant focal points of contact as appropriate
• Develop epidemics contingency plans and epidemics preparedness plans working with all relevant stakeholders in the country
• Provide advice and coaching on Health programmes, including development and adaptation of early warning systems in collaboration with partners.
• Establish strong collaboration and cooperation with the Movement partners, PNSs, Government and other partners on Health programming and EPR at international, National, State, LGA and Community levels.
• Coordinate the regular monitoring and reporting on all health programmes executed by the HQ and the branches
• Oversee the training of volunteers supporting social mobilisation, case management and surveillance of common diseases
• Represent NRCS in relevant health sector forums and networks in country. Develop credible and good quality information about technical knowhow and lessons and share among these sectors and forums
• In coordination with the Director of HR, review and approve training curriculum/strategy for the Nigerian Red Cross Health staff covering areas such as community-based health and nutrition approaches, in addition to organizational skills such as project planning, budgeting, reporting and proposal writing
• Ensure that upcoming tools for deployment are adopted and utilized to their full potential in community-based health programmes
• Prepare regular quality technical reports, including financial and narrative reports for the attention of NRCS Board, management, movement partners and donors
• Lead and promote the development of quality program and project proposals in Health to be submitted to donors and partners (Pillar 2)
• Lead and promote the development of guidance and standards for Health activities at branch level (Pillar 1)
• Perform any other work-related duties and responsibilities that may be assigned by the Director of Programmes
• Perform annual job performance reviews (APER) of staff of the Health Department.

Duties applicable to all staff:

• Work actively towards the achievement of the NRCS goals
• Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes

Key Performance Areas:

• Quality and relevance of health and care proposals
• Percentage of proposals funded by donors
• Quality and timeliness of health and care reports
• Compliance of health and care programmes to donor requirements
• Compliance with the society’s standard operating procedures

Qualifications and Experience

• First degree from a reputable institution in Medicine, Public Health or Health-related discipline
• Post-graduate degree in Medicine, Public Health or Health-related discipline is an added advantage
• Professional qualification in Health-related certified courses
• Minimum of 10 years relevant working experience, with at least 3 years in a management level position
• Experience in supervising and Training of Teams
• Work experience in a non-profit organization is a significant advantage

Skills and Competencies
Essential:

• Strong judgment and ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• Ability to persuade, influence, manage and sustain effective, successful strategic relationships both internally and externally
• Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results
• Proficiency in data analysis tools and software
• Proficiency in the use of MS office tools
• Excellent communication skills in English. Fluency in other languages is an added advantage
• Monitoring, analysis and Reporting skills

Desirable:

• Understanding of NRCS support functions

Behavioural Competencies:

• Capable of communicating analysis and insights effectively, and articulate when communicating
• Demonstrated success in relationship building internally and externally with a wide array of stakeholders
• Ability to build and protect the reputation of self and society through the quality of work, knowledge and experience
• High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
• Culturally sensitive, globally minded and show respect to the views and opinions of others
• Ability to collaborate and work well in a team
• Ability to work under pressure and meet deadlines

Job Title: Head of Program Monitoring Evaluation & Reporting (PMER)

Location: Abuja
Department: Program Monitoring Evaluation & Reporting
Job Family: Programmes
Contract Type: Permanent
Reports To: Director, Programmes
Direct Reports: Assistant Coordinator, PMER; PMER Officer

Job Summary

• The head of PMER will be responsible for strengthening and improving the quality, performance and impact of the programmes by providing technical support to the NRCS programmes in planning, reporting, monitoring and evaluation (M&E) processes. This will include the development of tools, methodologies and templates to be used across NRCS and the quality assurance of all plans, reports and evaluation to ensure that they meet que requirements of the NRCS and donors.

Main Duties and Responsibilities
Strategic:

• Review and approve PMER processes and tools for NRCS programmes (Pillar 2) and ensure adaptation to the branch regular activities outside programs (Pillar 1).
• Facilitate inter-sectoral planning and integration of common strategies as well as harmonization of various internal planning processes (strategic, operational and emergency)
• Promote and facilitate the development and implementation of tools and SOPs for management of programme data within NRCS ensuring compliance, among others, with data protection laws.
• Supporting the programme staff in planning, monitoring, reporting and evaluation of NRCS programs and activities, to ensure that elements needed for accurate reporting are well in place with particular focus on monitoring of progress and reporting on impact.
• Consolidate and analyze information in a way that can be used by NRCS senior management to take timely decisions and for NRCS communications to position NRCS as a key humanitarian actor.
• Follow-up closely on monitoring and reporting requirements of all programs implemented by NRCS in order to ensure timeliness and compliance with NRCS commitments.
• Provide guidance and support on PMER adapted to the needs and capacities of NRCS branches to plan, monitor and report on regular NRCS activities (Pillar 1).

Operational:

• Develop a systematic monitoring and evaluation framework to improve the qualitative and quantitative evidence gathered by each NRCS programmes
• Assist programme teams in the revision of the project log frame, project workplan particularly in the areas of performance indicators and their measurement
• Review the quality of existing data in the project subject areas, the methods of collecting it, and the degree to which it will provide baseline statistics for impact evaluation
• Ensure the development of baseline data for each project component and for all indicators
• Conduct, oversee and represent NRCS in coordination meetings of partners, stakeholders in programmes, planning and reporting
• Oversee NRCS field level activities for the collation of programme data on a scheduled and regular basis
• Maintain and administer the monitoring and evaluation database; analyse and aggregate findings for reporting purposes
• Support programme teams in project progress reporting, project mid-term review and final evaluation
• Supporting and facilitating the highlighting of outcomes, impact and learning in programme reports thereby increase the relevance of reports to donors and the wider humanitarian community.
• Represent the technical content of NRCS project work to stakeholders at implementation level
• Identify areas where technical support to project partners, and volunteers is required. Organise M&E trainings as required
• Collate lessons learned and develop case studies to capture qualitative outputs of the project. Provide advice to project managers on improving project performance using M&E findings
• Produce reports on M&E findings and prepare presentations based on M&E data as required.
• Facilitation and consolidation of quarterly reports for the NRCS SG and Governing Board as well as the Annual Report of the NRCS.
• Perform any other work-related duties and responsibilities that may be assigned by the Director, Programmes

Duties applicable to all staff:

• Work actively towards the achievement of the NRCS goals
• Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes

Key Performance Areas:

• Percentage of projects and plans reviewed for M&E input
• Effectiveness of data collection tools and processes developed and implemented
• Quality of reports for completed projects
• Timeliness of the annual impact evaluation report for NRCS

Qualifications and Experience

• First degree from a reputable institution in Statistics, Project Management, Computer Science, Public Health or related field
• Post-graduate degree in Statistics, Project management, Computer Science, Public Health or related field is an added advantage
• Relevant professional training in monitoring, performance-based management, planning and evaluation
• Minimum of 10 years relevant experience, with at least 3 years in a management role in a reputable organization
• Work experience in a non-profit/ humanitarian organization designing and managing beneficiary monitoring and database systems
• Experience in M & E, data quality assessments, developing and refining data collection tools

Skills and Competencies
Essential:

• Proficiency in data analysis tools and software
• Proficiency in the use of MS office tools
• Good knowledge and understanding of international M&E standards
• Strong project management skills and ability to develop IT-based projects
• Expertise in planning processes
• Fluency in written and spoken English
• Strong judgment and ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• Ability to persuade, influence, negotiate, manage and sustain effective, successful strategic relationships both internally and externally
• Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results

Desirable:

• Understanding of NRCS support functions
• Knowledge of data analysis tools and software

Behavioural Competencies:

• Show capacity to assist other members of management and Staff, aptitude for maintaining cooperation, and team spirit necessary to achieve the objectives of the National Society
• Capable of communicating analysis and insights effectively, and articulate when communicating
• Demonstrated success in relationship building internally and externally with a wide array of stakeholders
• Ability to build and protect the reputation of self and society through the quality of work, knowledge and experience
• Show initiative and creativity/innovative in implementation of specific tasks.
• High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
• Culturally sensitive, globally minded and show respect to the views and opinions of others
• Ability to collaborate and work well in a team
• Ability to work under pressure and meet deadlines

Job Title: Head of Organisational Development

Location: Abuja
Department: Organisational Development
Job Family: Programmes
Contract Type: Permanent
Reports To: Director, Programmes
Direct Reports: Organisation Development Officer

Job Summary

• Acknowledging that the organizational development is a responsibility of the entire National Society, and cannot be limited to one organizational function, the Head of Organisational Development will be responsible for facilitating and overseeing the implementation of the organizational development processes and initiatives of NRCS; for providing overall guidance and support in ensuring quality and timely implementation of key OD activities; ensuring proper alignment and coordination inside the NS; and keeping the leadership of NRCS fully involved in these organizational development processes.

Main Duties and Responsibilities
Strategic:

• Provide technical guidance and hand-on support in developing and implementing the organizational development vision and strategy of the NRCS.
• Support the Director of Programmes and the Secretary General in overseeing the translation of the NRCS strategy and vision into operational strategies with measurable objectives to be implemented by different areas of the organization: governance, programs, support services, branches, etc.
• Coordinate the implementation of NRCS annual strategic objectives by the HQ and the branches in a timely manner and within budget.
• Ensure proper communication and engagement from all NRCS departments and branches in the planning, implementation and evaluation of NRCS strategic objectives
• Ensure alignment and coordination among the different OD initiatives and projects as well as alignment between those OD initiatives and the programs of the Nigerian RC.
• In coordination with the Coordinators for Branch Operations, provide guidance and support to NRCS on organizational development matters. In particular, following up on the implementation of the BOCA process in NRCS branches.
• In coordination with the Coordinators for Branch Operations and the Program Coordinators, to promote and facilitate guidance and tools for NRCS regular activities in their communities (Pillar 1)
• Develop strong relationship and partnerships with Red Cross and non-RC partners to mobilise financial and technical support for the organizational development of the NRCS.

Operational:

• Regular monitoring and reporting on the implementation of key OD initiatives at NRCS (due diligence improvement plan and others)
• Engage and collaborate with movement partners and other external stakeholders where necessary in support of strategy implementation efforts and organization development activities
• Development of detailed plans and budgets for the implementation of OD projects and initiatives
• Lead in the mobilisation of technical, human and financial resources for the implementation of OD projects and activities
• Coordinate regular branch organization capability assessments using the BOCA tool and work with the Regional Coordinators and Branch Coordinators to drive the implementation of the outcomes of the BOCA recommendations to report to NRCS Secretary General and Governance.
• Prepare regular quality technical reports, including financial and narrative reports for the attention of NRCS Board, management, movement partners and donors
• Work closely with branches to strengthening the NS capacity in collaboration with Government, Private Sector as well the Movement Partners
• Perform any other work-related duties and responsibilities that may be assigned by the Director of Programmes
• Lead and promote the development of quality program and project proposals in OD to be submitted to donors and partners (Pillar 2)
• Lead and promote the development of guidance and standards for OD activities at branch level (Pillar 1)
• Perform any other work-related duties and responsibilities that may be assigned by the Director of Programmes
• Perform annual job performance reviews (APER) of staff under his/her responsibility.

Duties applicable to all staff:

• Work actively towards the achievement of the NRCS goals
• Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes

Key Performance Areas:

• Quality of strategy plans, workplans and budgets
• Compliance with BOCA exercise schedule
• Effectiveness of initiatives arising from the BOCA exercises
• Percentage implementation of BOCA initiatives
• Timeliness of organizational reports
• Improvement in the capacity of branches in functioning as a vibrant Red Cross society

Qualifications and Experience

• First degree from reputable institution in Development, Public / Business Administration, Human Resources Management or other relevant disciplines
• Postgraduate qualification in Development, Public/ Business Administration, Human Resources Management or other relevant disciplines is an added advantage
• Minimum of 10 years relevant working experience, with at least 3 years in a management level position
• Work experience in a non-profit organization will be an added advantage
• Experience working as a management consultant

Skills and Competencies
Essential:

• Proficiency in data analysis tools and software
• Proficiency in the use of MS Office tools
• Good research skills
• Excellent writing and editing skills
• Fluency in written and spoken English
• Attention to details
• Strong judgment and ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• Ability to persuade, influence, negotiate, manage and sustain effective, successful strategic relationships both internally and externally
• Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results

Desirable:

• Understanding of NRCS support functions

Behavioural Competencies:

• Capable of communicating analysis and insights effectively, and articulate when communicating
• Demonstrated success in relationship building internally and externally with a wide array of stakeholders
• Ability to build and protect the reputation of self and society through the quality of work, knowledge and experience
• High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
• Culturally sensitive, globally minded and show respect to the views and opinions of others
• Ability to collaborate and work well in a team
• Ability to work under pressure and meet deadlines

Job Title: Head of Communication and Advocacy

Location: Abuja
Department: Communication and Advocacy
Job Family: Programmes
Contract Type: Permanent
Reports To: Director of Programmes
Direct Reports: Communication and Advocacy Officer

Job Summary

• The Head of Communication and Advocacy shall be responsible for developing and implementing clear corporate communications and brand strategy deriving from and supportive to the overall corporate goals and objectives of NRCS.
• This role also entails implementing brand guidelines as regards internal communication and brand touch points at the Headquarters and overseeing compliance at the branches.
• The role will include the management of the different communication aspects of the NRCS: public website, social media profiles, media relations, internal communication tools.

Main Duties and Responsibilities
Strategic:

• Develop clear communication strategy for NRCS to increase the visibility and positioning of the National Society and contribute to the resource mobilization strategy. The strategy should have clear and measurable indicators and targets.
• Articulate, execute and manage strategies on branding, publicity, advertising, media management and events management to deliver the society’s reputation and brand positioning aspiration with the Nigerian public, media and corporates.
• Develop policies and guidelines for all aspects of the communications and brand management function, both internal and external and monitoring that those policies are properly enforced across the organization.
• Design and develop the NS Communications and Advocacy Operational plans, and budgets and monitor their implementation reporting on performance quarterly to NRCS management and governance.
• Ensure that NRCS communication, visibility and positioning is fully aligned with the Red Cross Fundamental Principles, policies and guidelines.

Operational:

• Conduct annual researches to understand the perception of the NRCS brand and activities among the Nigerian public and other stakeholders
• Develop a research-based communication strategy to achieve the right brand perception for NRCS, create awareness and buy-in for NRCS activities
• Execute communication campaigns aimed at communicating the NRCS message and driving humanitarian values among targeted sectors of the Nigerian society
• Communicate the Red Cross brand personality internally at the Headquarters and branches, and align the organization around the Humanitarian principles
• Orientation of Governance, Management and volunteers at both Headquarters and Branches on the NS overall communications and advocacy policy and guidelines.
• Define and manage the appropriate media and channels for corporate communications of NRCS, including NRCS website and social media channels.
• Provide response for crisis and issue management, coordinating information flow from the National Society to the public, including the media, especially in time of emergencies.
• Manage and account for the communications and brand management budget
• Promoting public dialogue and advocacy to attract the support of public & private organizations
• Facilitate good media coverage of NRCS by developing and maintaining good media relations through engagement and availing relevant information to members of the public
• Documentation and dissemination of key activities, lessons learnt, best practices, and case studies to general public, key stakeholders and Partners
• Design, printing and distribution of collated Society’s quarterly and Annual Reports for both internal and external consumption.
• Engage in advocacy activities with all required stakeholders to promote humanitarian values across the country, in alignment with the Red Cross Principles and IFRC policies and guidelines.
• Manage the NRCS website by developing its content, aligning the message, functionality, look and feel to NRCS brand and monitoring key metrics to understand the reach and impact of the website.
• Defining advocacy goal, consulting and building relationship, identifying target audiences, identifying allies and opponents, selecting advocacy approaches, identifying key messages, budgeting and identifying resources, the message across.
• Oversee the conducting of assessments of policies and regulations to identify regulatory gaps and opportunities for advocacy to promote implementation of NRCS objectives
• Ensure that Branches meet minimum standard in Communications and advocacy reporting and implementation of programme activities
• Perform any other work-related duties and responsibilities that may be assigned by the Director of Programmes.
• Lead and promote the development of guidance and standards for communication at branch level (Pillar 1)
• Perform annual job performance reviews (APER) of staff under his/her responsibility.

Duties applicable to all staff:

• Work actively towards the achievement of the NRCS goals
• Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes

Key Performance Areas:

• Number of news releases monthly (including social media)
• Quality of communications strategies developed
• Quality of the NRCS website
• Number of publications produced annually
• Perception of the Red Cross brand by the Nigerian public

Qualifications and Experience

• First degree in Mass Communications, Social Sciences or Humanities
• Master’s degree in law, Communications, or relevant Social science will be an added advantage.
• Minimum of 10 years of relevant professional experience, working in communication and Advocacy at a national or international level preferable in the NGO sector with at least 3 years in management position
• Membership of Nigerian Institute of Public Relations (NIPR) / Chartered Marketing Communications Institute of Nigeria (CMCIN) will be an added advantage
• Experience in managing communications issues in complex and delicate situations
• Experience in emergency response or humanitarian services will be an added advantage

Skills and Competencies
Essential:

• Strong judgment and ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• Ability to persuade, influence, manage and sustain effective, successful strategic relationships both internally and externally
• Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results
• Knowledge of social marketing, social media and related trends
• Knowledge of branding, marketing and advertising
• Fluency in written and spoken English
• Proficiency in the use of MS office and data analysis tools
• A proven ability to develop and deliver high impacts messages and content specially tailored for the international development community.
• Excellent communication and writing skills; demonstrated public speaking skills and ability to coach staff around public speaking and advocacy.

Desirable:

• Understanding of NRCS support functions

Behavioural Competencies:

• Capable of communicating analysis and insights effectively, and articulate when communicating
• Demonstrated success in relationship building internally and externally with a wide array of stakeholders
• Ability to build and protect the reputation of self and society through the quality of work, knowledge and experience
• High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
• Culturally sensitive, globally minded and show respect to the views and opinions of others
• Ability to collaborate and work well in a team
• Ability to work under pressure and meet deadlines

Job Title: Head of Volunteer, Gender & Youth Management

Location: Abuja
Department: Volunteer, Gender & Youth Management
Job Family: Programmes
Contract Type: Permanent
Reports To: Director, Programmes
Direct Reports: Volunteer, Gender & Youth Management Officer

Job Summary

• The Head of Volunteer, Gender & Youth Management will be responsible for overseeing all gender and youth activities of NRCS.
• This role will manage all elements of volunteering at the NRCS including assessing and meeting the NRCS needs through the recruitment and retention of volunteers.

Main Duties and Responsibilities
Strategic:

• Develop and promote a solid volunteering management systems for the NRCS, including policies, procedures and tools to recruit, retain and develop the work of the volunteers within the organization.
• Develop policies and strategies to promote the engagement of the youth across all levels of the organization (branches, HQ, Governance, etc.)
• Develop programmes to address gender and youth related issues in communities
• Develop, in coordination with the Director of Programs and the Regional coordinators, annual plans to develop and enhance the skills of the youth and volunteers of the NRCS

Operational:

• Liaise with the headquarters and branches to understand the volunteering needs and generate appropriate volunteering opportunities/role descriptions
• Raise public awareness for the role and function of volunteers for the Nigerian Red Cross
• Manage the volunteer database by registering and accrediting volunteers on to the database, ensuring an up-to-date database
• Promote volunteering across various groups in the Nigerian society through recruitment and publicity strategies and campaigns
• Ensure that all NRCS programmes promote actively gender equality and youth participation
• Organize and facilitate trainings for volunteers, and ensure there is appropriate support for this in the organization
• Prepare and develop monthly, quarterly, annual and key activities reports and share with relevant partners and stakeholders.
• Compile data on Casualties managed, First Aiders who responded and First Aid trainings held
• Celebrate volunteering by nominating volunteers for awards and organize celebratory events
• Perform any other work-related duties and responsibilities that may be assigned by the Director of Programmes
• Develop youth members and volunteer capacity, establish Red Cross Open Detachments, Service Groups, school units, and other support groups.
• Perform any other work-related duties and responsibilities that may be assigned by the Director of Programmes.
• Lead and promote the development of guidance and standards for volunteer management (recruitment, retention and development) at branch level (Pillar 1)
• Perform annual job performance reviews (APER) of staff under his/her responsibility.

Duties applicable to all staff:

• Work actively towards the achievement of the NRCS goals
• Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes

Key Performance Areas:

• Growth in number of active volunteers
• Accuracy of information in the volunteer database
• Quality of youth activities organized
• Percentage of volunteers trained
• Quality of training reports

Qualifications and Experience

• First Degree in Social Sciences, Management or related field from a reputable institution
• Postgraduate qualification in Social Sciences, Management or related field will be an added advantage
• Relevant professional qualifications/affiliations will be an added advantage
• Minimum of 10 years relevant working experience, with at least 3 years in a management level position
• Experience in volunteer management

Skills and Competencies
Essential:

• Technical expertise in strategic management, project planning and budgeting, resource management and implementation ability
• Fluency in written and spoken English
• Strong judgment and ability to identify and analyse problems and to think strategically to anticipate, interpret and develop strategic responses to issues
• Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results
• Proficiency in the use of MS Office and data analysis tools

Desirable:

• Understanding of NRCS support functions

Behavioural Competencies:

• Capable of communicating analysis and insights effectively, and articulate when communicating
• Demonstrated success in relationship building internally and externally with a wide array of stakeholders
• Ability to build and protect the reputation of self and society through the quality of work, knowledge and experience
• High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
• Culturally sensitive, globally minded and show respect to the views and opinions of others
• Ability to collaborate and work well in a team
• Ability to work under pressure and meet deadlines