Operations Officer Job at Norrenberger Financial Group

Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Abuja

Job Summary

• We are seeking an organized and driven operations officer that will effectively develop and enact company policies and increase efficiency of operations for our organization
• Candidate must be a strong leader with excellent interpersonal skills and an outstanding business intellect.
• The Operations Officer performs administrative, reconciliation and customer service duties
• He/she will work with clients by answering their queries and giving account updates
• Among reconciliation functions, He/she is also expected to do record keeping, and reconciling bank accounts and other transactions
• He/she also help identify customer requirements and various technological solutions and engage in IT projects, from development to testing
• He/she will Work with various stakeholders to understand operational and transactional issues and to develop solutions.
• It is his/her responsibility to work with the internal team, marketing staff, and other staff to increase growth and expansion opportunities and thereby maximize revenue for the organization
• He/she is expected to give needed assistance to the Head, Operations in ensuring the smooth running of the organization’s day-to-day activities
• He/she is also expected to provide support to other department to meet customers demand.

Roles / Responsibilities

• Maintains archival and financial administrative files
• Daily reconciliation of all internal ledgers to ensure accuracy
• Ensures timely resolution of all client’s complaints in line with agreed turnaround time
• Ensure all operational duties are completed on a daily basis.
• Assists in accounts payable and bank reconciliation.
• Perform account maintenance for members who want to change their products
• Assessing customer needs and introduce new products and services
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Ensure accurate and timely upload of customers’ information into the core application.
• Prepares weekly and monthly operations report
• Ensuring that transactions are cleared and settled correctly
• Managing day-to-day banking processes
• Checking daily transaction reports
• Perform daily account maintenance, generate reports, prepare correspondence and special projects as assigned
• Organize and track investment documents and applications
• Ensures the safekeeping of all cash and negotiable instruments.
• Ensures that all reports, records and other valuables for the office are cleared and properly secured in the safe before leaving the premises for the day.
• Follows proper internal controls designed to prevent fraud and misappropriation of assets.

System / Technology:

• Suggest new and better ways of improving information gathering and input into the core application
• Providing assistance in planning for new and improved processes as at when required.
• Manages the core application as it’s relates to inputs of clients data to ensure accuracy.
• Pinpointing ways of improving and developing systems
• Ratifying data flows and ensuring accuracy (operations control)
• Ensure smooth coordinating of systems testing.
• Assist team in preparing variety of document and presentations including memos and presentations in PowerPoint, Excel, and Word.

People:

• Assist in training new employees.
• Ensures other staff of the department receive necessary working tools
• Ensures operations staff adhere to the standards of member service established by management.
• Provides guidance and training to Operations department personnel, as required
• May be called upon to train employees in area of expertise.

Processes:

• Adheres to SLAs and communicating appropriately to internal clients.
• Ensures that all procedures and controls are fully documented, fit for purpose, appropriately communicated and adhered to.
• Reports any breach of all policies and procedures to the Head, Operations immediately.
• Continually reviews policies and procedures to identify opportunities to improve service capabilities and operational effectiveness.
• Maintain operational files according to retention and compliance guidelines.

Risk:

• Perform financial analysis and develop models using indepth analytical techniques for portfolio and client companies
• Identify attractive investment opportunities.

Treasury:

• Assist the Head, Operations to forecast daily cash requirements and execute daily financing decisions.
• Handles all aspects of In-house investment portfolios.
• Review and recommend changes to the investment policies based on the market conditions.
• Prepare or monitor company’s various cash flow forecasts
• Recommend process improvements.
• Support and participate in the Organization’s Strategic Plan activities.

Deadline: 6th March, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@norrenberger.com using the Job Title as the subject of the email.