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Latest Jobs at Smart Partners Consulting Limited

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Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.

We are recruiting to fill the position below:

 

Job Title: Front Office Manager

Location: Lagos
Industry: Hospitality
Reports to: Director of Rooms

Job Scope

  • Under the general guidance and supervision of the Director of Rooms or his/her delegate and within the limits of the Hotel’s policies and procedures. The Front Office Manager functions as the strategic business leader of the Front Office Department; he/she would be responsible for managing all aspects of the Front Office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Job Responsibilities

  • Manages the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage.
  • Ensures guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel. Assists in creating and implementing action plans to correct deficiencies
  • Maintains procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy.
  • Promotes teamwork and quality service through daily communication and
  • Coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
  • Interact with outside contacts:
    • Guests to ensure their total satisfaction
    • Vendors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
    • Regulatory agencies Ц regarding safety and compliance matters
    • Other contacts as needed (Professional organizations, community groups, local media)
  • Empowers employees to provide excellent guest service.
  • Ensure compliance of all Front Office processes with all governmental regulations concerning health, safety, or other requirements
  • Actively participates in the hiring of Front Office leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Perform other duties as assigned.
  • May also serve as the manager on duty.

Background, Skills and Experience

  • A Bachelor’s Degree in Hotel Administration or Hospitality Management.
  • Minimum of 8 years experience in a Front Office department setting with at least 5 years experience as the Head of Department preferably in a 5 Star Hotel
  • Strong Interpersonal and Communication Skills
  • Strategic thinking and business-minded whilst also being able to demonstrate a commitment to customer service.
  • Confidence in developing, or implementing, solutions which (most likely) require a comprehensive shift in operational practices and management thinking.
  • Strong leadership and management skills
  • Good Business Acumen with the ability to think outside the Box
  • Ability to deliver under Tight Deadlines and within constraints
  • Highly developed organizational skills with a leading by example attitude.
  • Strong analytical skills.

 

Job Title: Director of Finance and Business Support

Location: Lagos
Industry: Hospitality
Reports to: General Manager

Job Scope

  • Under the general guidance and supervision of the General Manager / Owner or their delegate and within the limits of the Hotels policies and procedures, the Director of Finance is responsible for supervising and directing the financial activities of the hotel, providing functional guidance to Executive Committee and Department Heads;
  • Interacting with hotels legal counsel, insurance companies, tax consultants, auditors and commercial banks to effectively control the assets of the business and prepares all financial reports in accordance with the generally accepted accounting principles and Hotels standards.

Job Responsibilities

  • Develops the annual budget in conjunction with the Executive Committee
  • Develops and implements accounting and financial strategies that support achievement of the hotelТs goal
  • Analyzes financial and management reports as required by the Top Management
  • Reviews prices and recommends pricing strategy to the General Manager
  • Ensures an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances
  • Prepares monthly position of actual results against budget, analyses results and recommend to Executive Committee measures that are required to meet budget
  • Prepares consolidated quarterly position assessments for the General Manager
  • Evaluates existing internal control measures that apply to accounting procedures and computer systems as per HotelТs Policies and Procedures
  • Provides administrative support to Management with reference to business advice and operational assistance
  • Identifies training needs, develops formal training plans and conducts training sessions for accounting staff with the Training Department
  • Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations
  • Follows up on all capital expenditures to ensure compliance with original justification and approval
  • Perform other duties as assigned.

Background, Skills and Experience

  • A Bachelor’s degree / Master’s degree in Finance  or Accounting or any other related field.
  • Minimum of 18 years experience within the Hospitality Industry preferably in a Five Star Hotel with at least 10 years experience as the Head of Department.
  • Strong Management, Leadership and Decision Making Skills
  • Must have knowledge of business law; federal, state and local taxes
  • Ability to assign and delegate work and authority to others.
  • Excellent Analytical and Problem Solving Skills.
  • Understanding of complex information and requirements
  • Ability to coach others and drive performance.
  • Great Computer skills combined with a good head for business
  • Ability to deliver under Tight Deadlines and within constraints.

 

Job Title: Safety and Security Manager

Location: Lagos
Industry: Hospitality
Reports to: General Manager

Job Scope

  • Under the general guidance and supervision of the General Manager or his/her delegate and within the limits of the Hotel’s policies and procedures. The Security Manager is responsible for overseeing and directing all aspects of security and safety within the Hotel

Job Responsibilities

  • Ensures protection of life and property of the Hotel’s employees and guests by detecting and preventing crime
  • Enforces control of the hotel’s properties in all departments i.e. Housekeeping, Laundry, Fitness Centre, F&B outlets, Engineering. Ensures no hotelТs property is stolen.
  • Ensures all allegations of crime and other incidents are promptly investigated, recorded and recommendations made to the management within twenty-four (24) hours.
  • Co-ordinates with outside police and other security agencies in the investigations and handling of crimes, accidents etc. involving the hotel employees, guests and other stakeholders
  • Prepares the daily incident reports and other inter-office memos
  • Regulates controls and maintains order of the contracted taxis and ensures that pirate taxis do not operate on the premises or the immediate surroundings of the hotel
  • Carries out monthly Terrorist Threat Risk assessment and general security surveys and take appropriate remedial action and advice the Crisis Response Team.
  • Trains all the hotel’s employees on all security procedures as per the Crisis Response Manual.
  • Ensures that all guards are briefed and inspected to ensure proper grooming before reporting to their duty posts
  • Ensures and enforces security controls i.e. searching employees, when leaving and during the course of duty.
  • Inspects on a regular basis the security protective installations i.e. alarm systems, floor emergency exits to ensure they are free from obstruction.
  • Ensures that visitors are well screened before being issued with visitorsТ cards and that cards are returned at the time visitors leave.
  • Ensures that property taken out for Outside Catering are counted and returned. Investigates discrepancies. Ensure similar controls for other forms of hotel property taken out especially for repair purposes
  • Ensures that all vehicles entering the hotel are searched before being allowed entry to the hotel.
  • Perform other duties as assigned.
  • Ensures that all the strategic locations within the hotel are covered by the CCTV Camera

Background, Skills and Experience

  • A Bachelor’s / Master’s Degree in Security Management and or any other related discipline.
  • Minimum of 10 years’ experience within the Hospitality Industry preferably in a Five Star Hotel with at least 5 years’ experience as the Head of Department.
  • First Aid and Fire Combat Training
  • Organized and systematic approach to problem solving
  • Excellent leadership, interpersonal and communication skills
  • Accountability and resilient
  • Ability to assign and delegate work and authority to others.
  • Excellent Analytical and Problem Solving Skills.
  • Understanding of complex information and requirements
  • Flexibility to respond to a range of different work situations.
  • Proficiency in Computer, CCTV, Fire and Safety systems
  • Good relationship with security agencies
  • Ability to deliver under Tight Deadlines and within constraints

 

Job Title: Assistant Chief Engineer

Location: Lagos
Industry: Hospitality
Reports to: Director of Engineering

Job Scope

  • Under the general guidance and direction of the Director of Engineering or his delegate, the Assistant Chief Engineer’s task is to assist the Director of Engineering in managing budget, capital expenditures, preventive maintenance and energy conservation.
  • He will also be responsible for all maintenance issues within the Hotel to deliver an excellent Guest experience.

Job Responsibilities

  • Maintains the Hotel and its facilities, giving attention to the protection of assets, security and work safety;
  • Assigns, tracks and follow up on status of work assigned to staff and contractors;
  • Assists in the supervision and development of ongoing maintenance programmes for the Hotel, including refrigeration plumbing, preventive maintenance, Hotel rooms, AHU, ice machines, swimming pool etc
  • Coordinates and monitors the performance of contractors in the repairs and servicing of Hotel properties;
  • Ensures projects are completed according to specifications and on time;
  • Interprets specifications, job orders and company policies to Engineering Colleagues and enforces compliance;
  • Prepares and monitors monthly, quarterly and yearly maintenance schedules to ensure that all maintenance works are carried out as scheduled;
  • Assists in providing information for the preparation of Maintenance and Energy Cost as well as CAPEX Budget;
  • Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance;
  • Supervises the day to day operations of Engineering and related departments;
  • Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures / Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process;
  • Assists as needed in the interviewing and hiring of employees with the appropriate knowledge, skills & attitude (KSA);
  • In consultation with Chief Engineer, establishes and conducts Training for all Engineering Staff;
  • Performs other duties as may be assigned.

Background, Skills And Experience

  • A Bachelor’s Degree or its Equivalent in Engineering related disciplines.
  • Minimum of 10 years’ hotel industry experience with at least 6 yearsТ experience in a similar position preferably in a Five Star Hotel.
  • Sound Understanding of Preventive Maintenance and Condition Monitoring
  • Excellent Interpersonal, Leadership and Supervision Skills
  • Ability to work under pressure and without Supervision
  • Change Agent Ц Ability to drive the pursuit of continuous improvement
  • Financial acuity/Business Acumen
  • Detailed Oriented with good problem solving skills and must be able to work effectively and efficiently in a team
  • Sound Fire safety and information system knowledge

 

Job Title: MICE Sales Manager

Location: Lagos
Industry: Hospitality
Reports to: Director of Sales/General Manager

Job Scope

  • Under the general guidance and supervision of the Director of Sales or his/her delegate and within the limits of the Hotel’s policies and procedures.
  • The MICE Sales Manager would be responsible for achieving all MICE related room nights and Food & Beverage Target.
  • He/she will be responsible for identifying and selling individual accounts on behalf of the Hotel in accordance with the Department’s Marketing Plan.

Job Responsibilities

  • Establishes relationship individual clients, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel and ensure room night sales and revenue goals are met or exceeded.
  • Actively prospect and sign new businesses
  • Develops and maintains individual account plans for all top accounts that are designed to maximize production.
  • Recommends programs using data and business research to meet clientsТ needs as well as provide alternate proposals.
  • Conducts research activities to identify frequent business travelers
  • Monitors and handles inquiry calls and provide client proposal in accordance with established departmental policies and procedures
  • Assists in developing and implementing Sales plans and also participates in annual budgeting and planning process.
  • Maximizes up-selling opportunities by proposing additional events and activities suitable and complimenting to the MICE booking
  • Works closely with other Departments to facilitate services agreed upon by the Sales office and prospective clients.
  • Maintains client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
  • Provides feedback to the Director of Sales on changing marketing conditions, trends in the competition, as a result of direct sales solicitation, telephone and direct mail in his/her marketing areas.
  • Ensures that the HotelТs Sales policies and SOPs are adhered to at all times
  • Promotes Teamwork and Quality Service through daily communication and coordination with other departments.

Background, Skills and Experience

  • A Bachelor’s Degree in any course.
  • Minimum of 8 years’ experience within Sales and Marketing Department or similar environment preferably in a Five Star Hotel.
  • Strong Communication Skills (Verbal, Listening and Writing)
  • Excellent Hospitality Skills
  • Strategic thinking and business minded whilst also being able to demonstrate a commitment to Guest Satisfaction
  • Excellent Track Record in meeting and exceeding Targets
  • Ability to work under pressure and without Supervision
  • Exposure in handling international and local MICE groups
  • Ability to work alone and within a team
  • He/she must be Detailed Oriented, Pro-active and reliable and show good problem solving skills
  • He/she must have very Strong Interpersonal and Public Relations Skills.

 

Job Title: Banquet Manager

Location: Lagos
Industry: Hospitality
Reports to: Food and Beverage Manager

Job Scope

  • Under the general guidance and direction of the Food and Beverage Manager, or his/her delegate and within the limits of the Hotel’s Policies and Procedures, the Banquet Manager is responsible for overseeing and directing all aspects of the banqueting department; he/she would be responsible for providing functional assistance and direction to the banquet administration and operation.

Job Responsibilities

  • Supervises the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
  • Controls and analyses, on an on-going basis, the following:
    • Quality levels of product and service.
    • Guests’ satisfaction.
    • Merchandising and Marketing.
    • Operating costs.
    • Sanitation, cleanliness and hygiene.
  • Ensures optimum performance in specific areas assigned in the above areas.
  • Oversee the preparation, presentation and service of banquet Food & Beverage products to ensure highest quality at all times.
  • Establish and maintain effective employee relations.
  • Conduct with the guidance of the Director of Food Beverage or his/her delegate such functions as hiring specific levels of employees, employee orientation, on-the-job performance appraisal, coaching, to ensure appropriate staffing and productivity.
  • Supervises and co-ordinates, in liaison with the Food & Beverage Director and Executive Chef, the pricing and preparation of banquet menus, beverage and wine lists by taking into consideration such factors as:
    • Local requirements.
    • Market needs.
    • Competition.
    • Trends.
    • Recipes.
    • Potential costs.
    • Availability of Food & Beverage products.
    • Merchandising and promotion
  • Co-ordinates with the Purchasing Manager for special purchasing requirements relating to the Banqueting department.
  • Attends and contributes to the daily briefs, weekly hotel departments and Food and Beverage meetings.
  • Performs other duties as may be assigned by the Superior from time to time.

Background, Skills and Experience

  • A Bachelor’s Degree in Hotel and Restaurant Management or any other related course.
  • Minimum of 10 years experience with at least 4 years experience as a Supervisor in a similar position in a Five Star Hotel.
  • Very Strong Knowledge of Food, Wine and Service
  • Good Communication and Interpersonal Skills
  • Ability to work under pressure and deliver on deadlines
  • Good Planning and Organizing Skills
  • He/she must be able to delegate and possess Leadership Skills
  • He/she must be Detailed Oriented, show good problem solving skills and must be able to work effectively and efficiently in a team.

 

Job Title: Assistant Executive Housekeeper

Location: Lagos
Industry: Hospitality
Reports to: Executive Housekeeper

Job Scope

  • Under the general guidance and direction of the Executive Housekeeper, or his/her delegate and within the limits of the Hotel’s Policies and Procedures, the Assistant Executive Housekeeper assists the Executive Housekeeper in the effective execution of daily operation of the Housekeeping department, ensuring that all cleaning standards are maintained at all times whilst meeting the needs of the business.

Job Responsibilities

  • Directs the work assignments of supervisory and non- supervisory personnel
  • Monitors housekeeping personnel to ensure that rooms receive proper cleaning attention in line with the HotelТs standard
  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforcing the hotels standard and operating procedures.
  • Maintains high quality of housekeeping standards in:
    • The guest rooms
    • Linens and uniforms
    • Lost and found procedures
    • Laundry and
    • Public area.
  • Conducts Audits of guest rooms, public areas and linen room
  • Informs other departments of housekeeping on matters that concern them particularly the laundry department, the engineering department , F&B and the front office
  • Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, casual payment and departmentТs expenses.
  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks
  • Helps to monitor and control department cost
  • Co-ordinate with vendors e.g. Pest control, Laundry services and other outsource services.
  • Helps to prepare housekeeping budget
  • Performs other duties as may be assigned by the Superior from time to time.

Background, Skills and Experience

  • A Bachelor’s Degree / Diploma in Hotel Management or any other related course
  • Minimum of 8 years experience with at least 4 years experience in a similar role in a Five Star Hotel.
  • Proficient in Microsoft Office as well as required Hotel’s software
  • Good Knowledge of policy formulation
  • Good Communication and Interpersonal Skills
  • Ability to work under pressure and deliver on deadlines
  • Good Planning and Organizing Skills
  • He/she must be able to delegate and possess Leadership Skills
  • He/she must be Detailed Oriented, show good problem solving skills

 

Job Title: Purchasing Manager

Location: Lagos
Industry: Hospitality
Reports to: Director of Finance and Business Support

Job Scope

  • Under the general guidance and supervision of the Director of Finance or his/her delegate and within the limits of the Hotel’s policies and procedures.
  • The Purchasing Manager is responsible for translating business plan into material and service requirements of the Hotel, plan and execute the acquisition, storage and issuance of those requirements.

Job Responsibilities

  • Translates operating forecasts into material requirements plans and thereby determines standard stock and re-order levels with Department Heads and Management.
  • Participates in negotiation for service contracts.
  • Identifies and develops reliable source of Supply.
  • Obtains competitive quotation for Hotel requirement and ensures that the best product is sourced and purchased in a timely manner
  • Identifies and organizes adequate storage for all perpetual inventory items and implements corporate policy in order to maximize cost effectiveness.
  • Manages relationships with hotel suppliers and report on their performance.
  • Manages the database of active local contacts with Suppliers.
  • Establishes adequate record keeping and issuance procedures.
  • Processes purchase requests from departments.
  • Ensures adherence to quality procedures and standards and overseas purchasing administration such that the HotelТs policies and procedures are upheld.
  • Posts orders to inventory module and produces purchase order for receiving clerk to match against goods received.
  • Places approved orders.
  • Ensures that market surveys are completed in coordination with the Executive Chef, F&B Manager and Accountant.
  • Perform other duties as assigned.

Background, Skills and Experience

  • A Bachelor’s Degree in Finance/Accounting or any other related discipline.
  • Minimum of 8 years’ experience in a similar role in a hotel purchasing and procurement setting preferably Five Star Hotel.
  • Strong Communication and Interpersonal Skills.
  • Excellent Analytical Skills with the ability to prioritize and manage work.
  • Strong Financial knowledge and ability to work with budgets.
  • Ability to work under pressure at all times.
  • Computer literate with good Microsoft Excel skills.
  • Ability to drive delivery of results.
  • He/she must be Detailed Oriented, Pro-active, reliable and show good problem solving skills.
  • Good understanding and working knowledge of Material Control Software’s

 

Job Title: Food and Beverage Manager

Location: Lagos
Industry: Hospitality
Reports to : Director of Food and Beverage

Job Scope

  • Under the general guidance and supervision of the Director of Food and Beverage or his/her delegate and within the limits of the Hotel’s policies and procedures.
  • The Food and Beverage Manager would be responsible for overseeing all aspects of the Food and Beverage operations.

Key Job Responsibilities

  • Supervises the functioning of all Food and Beverage employees. Facilitates sales and costs to ensure maximum profit for the Department
  • To controls and analyze, on an on-going basis, the following:
    • Sales and Departmental Cost
    • Quality and Presentation of Food and Beverage Products
    • Service Standard
    • Condition and Cleanliness of facilities and equipmentТs
    • Quality of Entertainment
    • Guest Satisfaction and Marketing
  • Coordinates and supervises the preparation, presentation and service of food products to ensure the highest quality.
  • Supervises and coordinates pricing and preparation of menus, beverage and wine list.
  • Coordinates with the Finance Manager to determine the minimum and maximum Food and Beverage per stock. Approves all wine purchases and other Food and
  • Beverage items in accordance with the HotelТs policy
  • Conducts weekly Food and Beverage meetings related to but not limited to the following:
    • Overall Food and Beverage financial results and profitability
    • Projected business and Operations results and problems
    • Changes in procedures and new management policies
    • Quality, sales and productivity improvement
  • Keeps an up-to-date standard recipe file for all Food and Beverage items to include:
    • Sales History and Mix
    • Actual and potential costs
    • Productivity time and costs
  • Be aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hospitality industry through trade literature and actual surveys.

Background, Skills And Experience

  • A Bachelor’s Degree in Hotel and Restaurant Management or any related discipline
  • Minimum of 8 years experience within the Hospitality Industry preferably in a Five Star Hotel with at least 5 years experience in a similar position.
  • Good Communication and Interpersonal skills
  • A good understanding of Food and Beverage Budgeting/ policy formulation
  • He/she must be Detailed Oriented and show good problem solving and analytical skills
  • Good Leadership skills
  • Ability to assign and delegate work and authority to others.
  • Excellent Analytical and Problem Solving Skills.
  • Understanding of complex information and requirements
  • Flexibility to respond to a range of different work situations.
  • Ability to deliver under Tight Deadlines and within constraints

 

Job Title: Chief Steward

Location: Lagos
Industry: Hospitality
Reports to: Executive Chef

Job Scope

  • Under the general guidance and direction of the Food and Executive Chef, or his/her delegate and within the limits of the Hotel’s Policies and Procedures, the Chief Steward is responsible for controlling cutlery and crockery in the Hotel

Key Job Responsibilities

  • Supervises the functioning of all stewarding department employees and facilities operations.
  • Oversees the cleaning and storage of Kitchen equipment, removal of waste, handling of kitchen linen and cleaning of the Kitchen and Food and Beverage areas.
  • Controls, on an on-going basis, the following:
    • Quality levels of products and service.
    • GuestsТ satisfaction.
    • Operating costs.
    • Sanitation, cleanliness and hygiene
  • Establishes and maintains such systems and methods of operation as are necessary to support all outlets and production areas
  • Minimizes cost through reduced breakages, loss and excessive chemical usage and appropriate staff levels.
  • Approves storeroom requisitions.
  • Develops formal training plans and conducts on-the-job training sessions for stewarding department employees.
  • Implement the hotel sanitation checklists as defined in the Food & Beverage Manual and takes corrective action required.
  • Keep up-to-date records which include, but are not limited to, the following:
    • Specifications.
    • Costs
    • Breakages
    • Par stocks.
  • Co-ordinates with Executive Chef and Purchasing Manager in establishing minimum and maximum operating par stocks and supplies.
  • Schedules preventive maintenance work and co-ordinates with engineering.
  • Performs other duties as may be assigned by Superior from time to time.

Background, Skills and Experience

  • A Bachelor’s Degree.
  • Minimum of 8 years experience with at least 4 years experience as the Head of Department in a Five-Star Hotel.
  • HACCP Certified
  • Good Communication and Interpersonal Skills
  • Ability to work under pressure and deliver on deadlines
  • Good Planning and Organizing Skills
  • He/she must be able to delegate and possess Leadership Skills
  • He/she must be Detailed Oriented, show good problem-solving skills and must be able to work effectively and efficiently in a team

 

Job Title: Restaurant Manager

Location: Lagos
Industry: Hospitality
Reports to: Assistant Food and Beverage Manager

Job Scope

  • Under the general guidance and direction of the Director of Food and Beverage, or his/her delegate and within the limits of the Hotel’s Policies and Procedures, the Restaurant Manager will be responsible for coordinating functions and activities pertaining to the smooth running of the restaurant.
  • He/she would be responsible for providing functional assistance and direction to the Food and Beverage operations of the restaurant as assigned and under the general guidance and direction of the Food & Beverage Director, or his/her delegate.
  • He or she is expected to comply with standard of Service and operating procedures

Key Job Responsibilities

  • Supervises the day-to-day functioning of all restaurant employees, facilities, sales and costs.
  • Supervises co-ordinates and directs the prompt, efficient and courteous service of Food & Beverage in the restaurant.
  • Controls and analyses, on an on-going basis, the following:
    • Quality levels of production.
    • Guest Satisfaction.
    • Merchandising and marketing.
    • Operating costs.
    • Sanitation, cleanliness and hygiene.
  • Ensures adherence to Opening and Closing procedures as well as bill paying procedures
  • Establishes and maintains good relations with other members of Food and Beverage including Kitchen, Stewarding and Room Service.
  • Conducts, under the guidance of the Food & Beverage Director and the Assistant Food & Beverage Manager, such functions as interviewing, hiring, employee orientation, on-the-job performance, coaching, counseling to ensure appropriate staffing and productivity.
  • Develops formal training plans and implements on the job training sessions for restaurant employees in conjunction with the training Department.
  • Attends and contributes to the daily Food & Beverage briefings and monthly meetings.
  • Conducts pre-meal briefings and maintains productive relationship with Executive Chef.
  • Participates in service as necessary and in accordance with the requirements and practices of the restaurant.
  • Ensures hotel grooming and appearance standards of the staff in the restaurant are met.
  • Controls stocks for daily use in restaurant to ensure service requirements are met.
  • Schedules guest reservations and arranges for private event in the restaurant, in line with the HotelТs policy
  • Participates in the preparation of the Food & Beverage department budget and goals.
  • Conducts all administrative work required, including but not limited to:
    • Attendance records.
    • Duty Roster.
    • Guest index.
    • Log book
  • Performs other duties as may be assigned by the Superior from time to time.

Background, Skills and Experience

  • A Bachelor’s Degree in Hotel and Restaurant Management or any other related course.
  • Minimum of 10 years’ experience with at least 4 yearsТ Supervisory role in a Five
  • Star Hotel playing similar role
  • Very Strong Knowledge of Food, Wine and Service
  • Good Communication and Interpersonal Skills
  • Ability to work under pressure and deliver on deadlines
  • Good Planning and Organizing Skills
  • He/she must be able to delegate and possess Leadership Skills
  • He/she must be Detailed Oriented, show good problem solving skills and must be able to work effectively and efficiently in a team

 

Job Title: Director of Sales

Location: Lagos
Industry: Hospitality
Reports to: General Manager

Job Scope

  • Under the general guidance and supervision of the General Manager or his/her delegate and within the limits of the HotelТs policies and procedures.
  • The Director of Sales would be responsible for developing and implementing sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved; tactical plans are created and implemented and results are monitored and achieved.

Job Responsibilities

  • Participates in the preparation of the annual departmental operating budget as well as the HotelТs marketing and financial plans
  • Creates and implement sales plans that drive measurable incremental occupancy, increase average rates as well as increase Food and Beverage and Banquet Sales.
  • Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
  • Monitors and handles inquiry calls and provide client proposal in accordance with established departmental policies and procedures.
  • Creates and develops special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.
  • Develops and maintains relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services.
  • Schedules conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
  • Develops awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries.
  • Identifies operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
  • Works with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity
  • Perform other duties as assigned. May also serve as manager on duty.

Background, Skills And Experience

  • A Bachelor’s Degree in Marketing or any related field.
  • Minimum of 8 years’ experience in Hospitality or Hotel Sales and Marketing setting with direct supervisory experience over a sales team preferably in a Five Star Hotel.
  • Strong Communication and Interpersonal Skills
  • Excellent Analytical Skills with the ability to prioritize and manage work
  • Good Knowledge of local businesses and business trends.
  • Ability to drive delivery of results.
  • He/she must be Detailed Oriented, Pro-active, reliable and show good problem solving skills

 

Job Title: Public Relations and Marketing Manager

Location: Lagos
Industry: Hospitality
Reports to: General Manager

Job Scope

  • Under the general guidance and supervision of the General Manager or his/her delegate and within the limits of the Hotel’s policies and procedures
  • The Marketing Manager is responsible for coordinating, implementing and managing marketing programs and events
  • She/he would be responsible for executing marketing tactics supporting the Hotel

Key Job Responsibilities

  • Develop and implement innovative, hotel specific, public relations strategies to support the Hotel’s objectives
  • Develops and organizes promotional activities; coordinates with the relevant departments; prepares and issues press releases; invites VIPТs and media to promotional activities
  • Prepares promotional press releases on newsworthy affairs of the hotel that have implications for marketing and image building.
  • Monitors and maintains control over public relations expenditures. Collaborate with the hotel management on annual business plans and budgets.

Interact with outside contacts:

  • Guests to ensure their total satisfaction
  • Clients, public relations agencies, vendors, trade and consumer media,
  • Other contacts as needed (professional organizations, private clubs, government and community leaders, etc.)
  • Coordinates with the hotelТs advertising agency in planning and implementing promotional activities, advertising campaigns, etc.
  • Develops ideas for designs of posters, backdrops, etc. and guides the works of the creative marketing officer; Supervises and directs photographers commissioned to take pictures of VIPТs, shows, etc.
  • Maintains good public relations by inviting media to luncheons, guest cocktail and other activities or functions that give the hotel marketing exposure.
  • Promotes Teamwork and Quality Service through daily communication and coordination with other departments.
  • Perform Уother duties as assigned.

Background, Skills and Experience

  • A Bachelor’s Degree in Public Relations and Marketing or any other related discipline
  • Minimum of 10 years experience in Public Relations and Marketing with at least 5 yearsТ experience in a similar position preferably in a Five Star Hotel.
  • Strong Communication Skills (Verbal, Listening and Writing)
  • Excellent Hospitality Skills
  • Ability to work under pressure and without Supervision
  • Ability to work alone and within a team
  • He/she must be Detailed Oriented, Pro-active and reliable and show good problem solving skills
  • Strong Leadership skills and commitment to the development of team
  • Strong attention to detail
  • He/she must have very Strong Interpersonal and Public Relations Skills.

 

Job Title: Director of Engineering

Location: Lagos
Industry: Hospitality
Reports to: General Manager

Job Scope

  • Under the general guidance and supervision of the General Manager or his/her delegate and within the limits of the Hotel’s policies and procedures.
  • The Director of Engineering functions as the strategic business leader of the Engineering Department; he/she would be responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset.
  • Structural aspects of the hotel as well as the maintenance of external facilities, all fall within the span of his responsibility.

Job Responsibilities

  • Provides advice to senior management on all aspects of engineering support, environmental controls and the operational efficiency of the property.
  • Maintains the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.
  • Ensures the effective financial management of the engineering department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance is regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance.
  • Takes control of Capital Project planning, in liaison with management by setting realistic capital budgets, cash flows, capital works programs and equity asset plans and ensuring that performance against these are regularly monitored and reviewed. Responsible for the general cost control aspects of each project, the preparation and submission of budget estimates and their successful implementation.
  • Ensures adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures for each project. Ensure that any tests and inspections required on equipment are carried out and records maintained.
  • Ensures all building codes and relevant ordinance requirements are met and all building department requirements and submissions are submitted and final approval is achieved
  • Ensures a technically competent engineering staff by selecting, training and developing a motivated, qualified maintenance team.
  • Contributes to the hotel’s profitability by ensuring the effective management of the buildings’ environmental controls and energy conservation systems. Evaluate, control and record energy usage and implement and upgrade energy conservation systems.
  • Ensures the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventive maintenance program. Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building. Ensure that preventive maintenance schedules are in operation and regularly upgraded.
  • Perform other duties as assigned.
  • May also serve as the manager on duty.

Background, Skills, and Experience

  • A Bachelor’s Degree in Hospitality Management.
  • Minimum of 18 years experience in the Engineering department, with at least 9 years experience as the Head of Department preferably in a 5-Star Hotel
  • Strong Interpersonal and Communication Skills
  • Good Knowledge of Preventive and Corrective Maintenance
  • Possession of the required Professional Certifications.
  • Good Knowledge of Budgeting and policy formulation
  • Strategic thinking and business-minded whilst also being able to demonstrate a commitment to Guest Satisfaction.
  • Strong leadership and management skills
  • Ability to think outside the Box
  • Ability to deliver under Tight Deadlines and within constraints
  • Highly developed organizational skills with a leading by example attitude.
  • Strong analytical skills.

 

Job Title: Laundry Manager

Location: Lagos
Industry: Hospitality
Reports to: Executive Housekeeper

Job Scope

  • Under the general guidance and supervision of the Executive Housekeeper or his/her delegate and within the limits of the Hotel’s policies and procedures
  • The Laundry Manager will be responsible for managing all laundry operations to include all guest room/suite linens and all linens for multiple outlets and catering/convention facilities, fabric repairs, and/or guest dry cleaning services to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel’s business objectives

Job Responsibilities

  • Supervises Assistant Laundry Manager, Guest laundry, Laundry shop, and Dry-cleaning supervisors to ensure that the highest possible hygiene and finish standard of hotel linen is maintained at all times
  • Inspects Guest laundry, Dry-cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pick up and on-time delivery of garments.
  • Co- ordinates with the Executive Housekeeper and Food & Beverage Director to ensure that there is an adequate supply of linen and uniforms available at all times, in particular on weekends/holidays when laundry is partially opened.
  • Monitors the use of washroom chemicals in order to maintain whiteness /brightness of linen and to ensure linen is returned to user departments free of stains and unpleasant odours.
  • Develops and implements standard operating procedures, as well as production and quality standards.
  • Checks constantly all laundry and dry-cleaning equipment, to ensure that the machines are kept clean, properly maintained.
  • Prepares maintenance requisitions and maintains a follow-up file to ensure that equipment do not fall into disrepair
  • Controls and analyses on an ongoing basis, departmental labor and material costs to ensure performance against budget.
  • Prepares the laundry and dry-cleaning department budget and goals programed.
  • Performs other duties as may be assigned from Supervisor from time to time.

Background, Skills and Experience

  • A Bachelor’s Degree
  • Minimum of 10 years experience within the Hospitality Industry preferably in a Five Star Hotel with at least 5 years experience as the Head of Department.
  • Good Communication and Interpersonal skills
  • A good understanding of policy formulation
  • He/she must be Detailed Oriented and show good problem solving and analytical skills
  • Good Leadership skills
  • Ability to assign and delegate work and authority to others.
  • Excellent Analytical and Problem Solving Skills.
  • Flexibility to respond to a range of different work situations.
  • Ability to deliver under Tight Deadlines and within constraints.

 

Job Title: Safety and Security Manager

Location: Lagos
Industry: Hospitality
Reports to: General Manager

Job Scope

  • Under the general guidance and supervision of the General Manager or his/her delegate and within the limits of the Hotel’s policies and procedures. The Security Manager is responsible for overseeing and directing all aspects of security and safety within the Hotel

Background, Skills and Experience

  • A Bachelor’s / Master’s Degree in Security Management and or any other related discipline.
  • Minimum of 10 years’ experience within the Hospitality Industry preferably in a Five Star Hotel with at least 5 years’ experience as the Head of Department.
  • First Aid and Fire Combat Training
  • Organized and systematic approach to problem solving
  • Excellent leadership, interpersonal and communication skills
  • Accountability and resilient
  • Ability to assign and delegate work and authority to others.
  • Excellent Analytical and Problem Solving Skills.
  • Understanding of complex information and requirements
  • Flexibility to respond to a range of different work situations.
  • Proficiency in Computer, CCTV, Fire and Safety systems
  • Good relationship with security agencies
  • Ability to deliver under Tight Deadlines and within constraints

Job Responsibilities

  • Ensures protection of life and property of the Hotel’s employees and guests by detecting and preventing crime
  • Enforces control of the hotel’s properties in all departments i.e. Housekeeping, Laundry, Fitness Centre, F&B outlets, Engineering. Ensures no hotelТs property is stolen.
  • Ensures all allegations of crime and other incidents are promptly investigated, recorded and recommendations made to the management within twenty-four (24) hours.
  • Co-ordinates with outside police and other security agencies in the investigations and handling of crimes, accidents etc. involving the hotel employees, guests and other stakeholders
  • Prepares the daily incident reports and other inter-office memos
  • Regulates controls and maintains order of the contracted taxis and ensures that pirate taxis do not operate on the premises or the immediate surroundings of the hotel
  • Carries out monthly Terrorist Threat Risk assessment and general security surveys and take appropriate remedial action and advice the Crisis Response Team.
  • Trains all the hotel’s employees on all security procedures as per the Crisis Response Manual.
  • Ensures that all guards are briefed and inspected to ensure proper grooming before reporting to their duty posts
  • Ensures and enforces security controls i.e. searching employees, when leaving and during the course of duty.
  • Inspects on a regular basis the security protective installations i.e. alarm systems, floor emergency exits to ensure they are free from obstruction.
  • Ensures that visitors are well screened before being issued with visitorsТ cards and that cards are returned at the time visitors leave.
  • Ensures that property taken out for Outside Catering are counted and returned. Investigates discrepancies. Ensure similar controls for other forms of hotel property taken out especially for repair purposes
  • Ensures that all vehicles entering the hotel are searched before being allowed entry to the hotel.
  • Perform other duties as assigned.
  • Ensures that all the strategic locations within the hotel are covered by the CCTV Camera

Deadline: 5th March, 2020.

Interested and qualified candidates should send their CV in MS word to: talent@smartpartnersng.com clearly indicating the “Job Title” as the subject of your mail.

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