Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Title: Retail Showroom Manager
Locations: Ogun & Oyo
Job Summary
- Implement and Monitor Service Delivery strategy in assigned showroom to ensure that Customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.
Requirements
Other requirement of the role include:
- A Bachelor’s degree
- Minimum of 2 years work experience in a Customer Service environment.
- Ability to work with minimal supervision
- Good analytic, report writing and problem-solving skills
- Good understanding of business processes
- Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Retail Showroom Manager
Locations: Sokoto, Makurdi- Benue, Borno & Bauchi
Job Summary
- Implement and Monitor Service Delivery strategy in assigned showroom to ensure that Customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.
Requirements
Other requirement of the role include:
- A Bachelor’s degree
- Minimum of 2 years work experience in a Customer Service environment.
- Ability to work with minimal supervision
- Good analytic, report writing and problem-solving skills
- Good understanding of business processes
- Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Process Improvement and Data Analyst
Location: Lagos, Nigeria
Job Summary
- Complaint Reduction is a key critical KPI for business. Reduction of repeat complaints and end to end CLOSE LOOPING closures across segments, especially High value customers is critical to achievement of Customer satisfaction. CSM measures the level of customer satisfaction across products on both the input and as well as the output parameters through Close Looping, CARS and ICES.
- Data Analytics- Analysis is highly focused on customer behavior and trends identification but with a big picture view to improving the segment KPIs. This person is proactive, customer centric, has a strong understanding of the business KPIs and their impact on the entire customer base.
- The function is responsible for high level evaluation and analysis of contact centre experience operations, to include trend analysis of key performance management indicators, efficacy and reliability of reporting systems & tools, with a view to providing key intelligence to relevant business units.
- Process Improvement is key to the business as the role owner has the responsibility of being a business analyst and seeks improve business processes within and around Call Center and Back Office operations which is not limited to Customer Service Levels, Customer Satisfaction indexing and measurements , processes for achieving resolution, increasing CSAT and Segment based service levels.
Requirements
Other requirement of the role include:
- BSc. in any Social Science and relevant field.
- Certifications in MIS, would be a preferred additional qualification dependent on experience
- Certification in Six Sigma and or Project Mgt would be a preferred additional qualification dependent on experience
- Minimum of 8 years experience in Customer Service
- 7 years relevant experience in MIS, strategic planning, data mining of complex data
- Experience in research and customer trend reporting
- At least 5 year experience in a statistical job function
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Brands Lead – Data Enterprise, Content, Trade Marketing
Location: Lagos, Nigeria
Job Summary
- End to End Business lead for developing and growing the Airtel brand portfolio and product range.
- Lead the creative development, planning and execution of all Brand and Communication initiatives for Airtel Brand within the framework of an agreed strategy, meeting operational targets for TOMA, MOUB Bonding, Revenues, and Profitability and increased Brand Equity.
- To successfully own the and interpret the Brand Policy and Guidelines as agreed by HQ
- To successfully leverage in our communication all Brand Assets, Properties and Brand Ambassadors in a manner that is credible and able to dramatize our key brand benefits.
- To interpret and clearly communicate brand message and ensure execution on all media
Requirements
- A recognized university degree
- Brand Management & Media experience (No less than 10 years)
- Project Management qualification will be an advantage
- Understanding of the rudiments of Brand Management and execution
- Use of media, brand activation, digital campaign
- Good interpersonal and relationship building skills
- Master’s in Business Administration would be preferred additional qualification dependent on experience.
- Project Management skills
- Be able to write Project Documents/Briefs
- Ability to work well in teams
- Ability to influence decision at Exco level
- Achieving Business Success and relationship management
- Delighting the customers
- Proactive and displaying Entrepreneurial Spirit
- Ability to work under pressure.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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