Customer Care Officer Job at ExchangeIndeed

At ExchangeIndeed, we are the most reliable, fastest and cheapest e-currency exchanger since 2009 (buy/sell perfectmoney, webmoney, Egopay, bitcoin, okaypay, payza in nigeria).

We are a perfect money exchanger of repute and we pride ourselves to instantly fund perfect money account for both small and large orders efficiently.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lagos

 

Duties

  • Dealing with customer inquiries by telephone, email, letter
  • Ensuring that a customers problem is brought to a satisfactory conclusion.
  • Involved in developing a customer service policy.
  • Collecting and analyzing data to monitor the level of customer service.
  • Making sure that all Health and Safety procedures are adhered to.
  • Completing all administrative tasks and updating records.
  • Occasionally having to work in the company call centre.
  • Ensuring all telephone calls are answered within a 15 second time frame.
  • Using Word & Excel to write reports and create invoices.
  • Maximizing every sales inquiry.
  • Working as part of a team in a busy and dynamic contact center.
  • Responsible for responding effectively to the diverse needs of each customer.

Responsibilities

  • Providing support,help and advice to customers who use the companies products or services, answering questions, writing uporders
  • Answering all email enquiries within 15 minute.

Deadline: 8th July, 2020.

How to Apply
Interested and qualified candidates should send their CV to: info@exchangeindeed.com using the Job Title as the subject of the email.


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