Customer Service Officer / Sales Associate Job in a Luxury Fashion Store

Owens and Xley Consults – Our client, a luxury Fashion Store in Lekki is recruiting to fill the position belo

Job Title: Customer Service Officer / Sales Associate

Location: Lekki, Lagos

Job Description
Are you:

• Stylish
• Do you have excellent customer service skills?
• Do you have a passion for fashion?
• Can you drive sales?
• Are you a people person?
• Can you work late hours/overtime?
• If the answer is yes, this job opening is for you.

Job Overview

• The customer service / sales associates are the first line of contact for walk-in customers to the brand.
• They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
• She must be knowledgeable about the products and able to adequately guide the customer at all times.

Qualifications
Educational Qualification:

• HND or BSC in any related discipline preferably Marketing, Business and Finance.

Experience:

• 1-3 years experience in direct sales,
• Experience in the fashion industry a plus

Skills and Abilities:

• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism.
• Result-oriented team player with exceptional motivation and interpersonal skills.

Personal Attributes:

• Keen eye for detail
• Have a deep desire to work in the luxury retail industry
• Sociable and friendly
• Confident and pleasant
• Knowledge of current trends
• Loves a challenge
• Assertive and creative
• Stylish

Work Environment:

• Work in the office
• Will be required to write reports
• Might be required to work overtime and on weekends if necessary

Key Responsibilities

• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Responsible for security within the store as well as looking out for fraudsters shoplifters and fraudulent credit cards etc.
• Coordinate all issues with key clients between sales, fulfillment and customer support
• Keep a schedule of events /special promotions
• Work with management to organize and execute sales campaigns
• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Arrange displays on a regular basis and ensure that all displays are properly locked and secured
• Report discrepancies and problems to the shop manager.
• Perform all other duties as assigned.

Daily Tasks:

• Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
• Keep store tidy and clean and ensure office assistants clean constantly.
• Process all cash and card payments
• Answer first line queries and complaints from customers.

Weekly Tasks:

• Balance cash registers with receipts.
• Execute the store’s visual merchandising concept

Monthly Tasks:

• Work with store manager to conduct inventory count.
• Work with store manager to prepare store reports.

Salary
N50,000 – N60,000 monthly

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the “Job Title” as the subject of the email.

Application Deadline 20th March, 2020.