Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric. This idea was initially born to assist mothers snap back to their pre pregnancy bodies and help brides-to-be fit into their dream dress sizes and inspiring them to feel comfortable in their own skin, but this dream has been extended to everyone! Fitness and healthy living is everyone’s fundamental right.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Abuja
Job Summary
- Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Primary Responsibilities
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade orders.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Act as the face of the company.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service supervisor to ensure proper customer service is delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Resolve customer complaints via phone calls, email, or social media.
Skills & Competencies:
- Persuasive speaking & writing skills.
- Empathy.
- Clear communication skills.
- Quick thinking
- Ability to work under pressure.
- Ability to meet targets.
Key Performance Indicators:
- Volume of closed sales, relative to target.
- Volume of Prospects converted to customers, relative to Prospects engaged.
- Percentage of First Call / Request Resolution.
- Numbered of Abandoned Request.
How to Apply
Interested and qualified candidates should send their CV / Resume and Cover Letter to: Vacancy.getfitng@gmail.com using the “Job Title” as the subject of the email.
Application Deadline 24th March, 2020.
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