Customer Support Officer Job in a Dessert Supply Company

Owens and Xley Consults – Our client, a Dessert Supply Company is recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Ikosi-Ketu, Lagos

Job Overview

• The Customer Support Officer will manage interactions with customers through the company’s digital channels.
• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Qualifications
Educational Qualification:

• HND or BSC in any related discipline

Experience:

• 1-3 years experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Keen eye for detail
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends as it relates to the industry
• Loves a challenge
• Assertive and creative.

Duties and responsibilities

• Online Marketing and Sales
• Receive customers orders through DMs and WhatsApp
• Receive calls, reply to text messages and emails
• Issue invoice to customers
• Communicate customers’ orders to the inventory officer
• Prepare daily report and submit to the Operations Manager

Customer Service:

• Ensure customer satisfaction at all times
• Respond to customers enquiries via email, phone call or social media
• Receive, manage and resolve client complaints
• Escalate customers complaints to the Operations Manager where necessary
• Follow up on customers to get feedback post service delivery

Operations:

• Participate in cleaning the office
• Assist the Operations Support Officer as required
• Other tasks as assigned by the Operations Manager

Salary
N40,000 monthly

Deadline: 12th March, 2020.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the “Job Title” as the subject of the email.