Fashion Store Operations Manager Job in a Luxury Fashion House

Owens and Xley Consults – Our client, a luxury Fashion House in Lekki, is looking to hire a qualified candidate for the position below:

Job Title: Fashion Store Operations Manager

Location: Lekki, Lagos

Function of the Role

• The Fashion Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
• This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;
• Providing customers the ultimate experience by successfully executing the brand’s strategy;
• Leading and developing a team of sales professionals in providing unsurpassed customer service.

Key Responsibilities

• Plan out work assignments and work schedules of the employees and assign specific duties to employees
• Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
• Model and promote great customer service
• Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
• Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
• Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
• Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
• Inform BDM of competitor activities / promotions and strategies
• Maintain an in-depth knowledge of products
• Lead by example and model behavior that reflects the brand’s core values
• Recruit, guide and develop a team of professional sales staff, according to local HR directives
• Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
• Continually develop the sales associates and other staff so they can grow with the Company as it grows
• Work with HR on assessing all the sales associates, and store support staff
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
• Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.

Daily Tasks:

• Perform opening and closing procedures
• Attend to customers
• Take opening and closing stock count
• Ensure store is visually appealing
• Collate and communicate customer feedback.

Weekly Tasks:

• Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
• Prepare weekly operations reports.

Monthly Tasks:

• Work with BDM to prepare sales report
• Prepare inventory report.

Requirements
Educational Qualification:

• HND or B.Sc in any related discipline preferably Marketing, Business and Finance.

Experience:

• Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
• Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
• Be able to work non-traditional hours, including days, nights, weekends and holidays
• Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
• Be flexible to work in various roles based on business needs (front or back office)
• Appreciated background in luxury goods a plus
• Appreciated previous titles: Store Manager, Store Director, Retail Manager, Retail General Manager.

Skills and Abilities:

• Goal oriented approach
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills.
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills

Personal Attributes:

• Keen eye for detail
• Have a deep desire to work in the luxury retail industry
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends
• Loves a challenge
• Assertive and creative
• Stylish and fashion savvy.

Work Environment

• Work in the office
• Will be required to write reports
• Might be required to work overtime, on weekends and travel if necessary.

Salary

• N100,000 – N150,000 / month.

Deadline: 27th April, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the Job Title as the subject of the mail.