Fresh Job Openings at HOR Logistics

Job Title: Customer Service Officer

Location: Lagos

Responsibilities

• Managing large amounts of incoming calls from Customers
• Handle and respond to CustomersТ Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
• Acknowledge and resolve customer complaints.
• Liaise with Dispatch riders and Logistics officers to provide feedback to Customers
• Escalate Customers’ issues to the appropriate desk and ensure quick resolution
• Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
• Identify and assess customers’ needs to achieve satisfaction
• Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
• Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
• Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers
• Provide General Customer service support

Requirements

• HND or B.Sc in related field of study
• Proven customer support experience or experience as a Client Service Representative
• Ability to use MS Excel, power-point and word effectively
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Excellent email etiquette
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.

Salary
N40,000 – N60,000 monthly.

Job Title: Human Resource Intern

Location: Lagos

Responsibilities

• Post, update and remove job ads from job boards, careers pages and social networks
• Screen CVs and applications
• Schedule and confirm interviews with candidates
• Plan and organize on-boarding and induction programmes for new staff
• Liaise with Unit leads or representatives to participate in new staff on-boarding programmes
• Provide guidance to new staff on documentations and follow up to retrieve documents for record purpose
• Update and maintain an accurate internal databases with new employee information using the approved template
• Gather payroll data like leaves, suspension, working hours and bank accounts and provide update to the HR Lead and Accountant
• Prepare HR-related reports as needed
• Address and handle employee queries on HR related issues and escalate to the HR Lead if unresolved
• Distribute company policies in digital formats and/or hard copies
• Participate in organizing company events, trainings, team building activities etc.
• Provide general administrative and Human Resource functions as directed by the HR Lead

Requirements

• OND in Human Resource Management, Business Administration or other related field of study
• Experience as a Staff Assistant or similar junior HR role is a plus
• Ability to use MS Excel, power-point and word effectively
• Excellent email etiquette
• Good understanding of full-cycle recruiting
• Organizational skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.

Salary
N30,000 monthly.