Realty Point Limited (RC 621592) is a dynamic multifaceted Pan-African real estate going concern primarily involved on the supply side of the industry with strong presence in REAL ESTATE Development, Investment, Publishing, Training/Consultancy and Marketing Syndications.
We are recruiting to fill the position of:
Job Title: Customer Service Executive
Location: Lagos
Job Description
- The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
Job functions
Include but not limited to:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Resolve customer complaints via phone, email, mail
- Greet customers warmly and ascertain problem or reason for calling or visiting
- Assist with placement of refunds, or resales
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Answer questions about terms of sale
- Act as the company gatekeeper
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Contribute to team effort by accomplishing related results as needed
- Manage incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
Qualification Requirements
- Minimum of OND in any related discipline
Other Requirements:
- Proven customer support experience and track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Top Skills & Proficiencies:
- Customer Service
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
Deadline: 10th July, 2020.
How to Apply
Interested and qualified candidates should send their CV to: realtypointjobs@gmail.com using the Job Title as the subject of the email.
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