Customer Service / Telemarketer at Pause Factory Resources Limited

Pause Factory is a business and management consulting company that leverages people’s emotions and performance architecture to solve organizational challenges and craft organizational transformation.

We are recruiting to fill the position below

Job Title: Customer Service / Telemarketer

Location: Lagos

Responsibilities and Duties
Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:

• Open and maintain customer accounts by recording account information.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Resolve customer complaints via phone, email, or social media.
• Participate in the accelerated growth of company turnover by increasing the customer base.
• Inform customer of deals and promotions.
• Assist with placement of orders, refunds, or exchanges.
• Compile reports on overall customer satisfaction
• Generate sales leads.
• Cold calling for new business opportunities.
• Manage large amounts of incoming calls.
• Achieve set target sales for the month.
• Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
• Support sales and development departments.
• Provides product & service, or technical information to clients by answering questions and requests.

Experience (Required)

• Minimum of 2-4 years of experience in customer service, particularly in construction chemicals
• Understanding of CRM systems and practices.
• Ability to multi-task, prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Proven customer support experience in construction chemical company.
• A University degree preferably in Business, Management Studies or Marketing.

Knowledge:

• People oriented and results driven.
• Demonstrable experience with Leads Generation.
• Ability to architect strategy along with good relationship skills.
• Excellent active listening, negotiation and presentation skills.

Skills/Competence:

• High level of Professionalism.
• Strong technical skills
• Strong phone and active listening Skills
• Information technology.
• Written and Oral Communication.
• Team working skills
• Good relationship skills.
• Attention to details
• Organized, meticulous, and confident.
• Result Driven Attitude.
• Product Knowledge.
• Strong analytical skills.

Salary
N85,000 Monthly

How to Apply
interested and qualified candidates should send their CV to: jobs@pausefactory.org with position applied for as the subject. (Customer Service/Telemarketer – Construction).

Note: Only qualified candidates will be shortlisted