Job Opportunities at Polo Limited

Polo Limited is Nigeria’s foremost luxury goods company retailing high-end brands watch and jewellery brands. Established in 1987, Polo Limited is driven by the mission to serve and with a passion for excellent customer service, it has continued to redefine and refine retailing of luxury products in Nigeria.

We are recruiting to fill the positions of:

Job Title: Business Process Manager

Location: Lagos
Employment Type: Full Time

Job Description

• Management and facilitation of cross functional teams to identify business process improvement opportunities
• Design, develop and implement business processes to achieve our goals.
• Identify and create business processes
• Advising executive teams on progress using clear reporting methods.
• Quantifying information and prioritising project tasks overseeing project management
• Solution development of quality management system and implementation.
• Carry out professional measuring and monitoring, as well as provision of feedback on performance of business processes.
• Educate Business users that are responsible for the operation and management of various business processes.
• Implement Standard Operating Procedures and performance management schemes.
• Lead the redesigned workshop processes.
• Manage changes in process.
• Identify, detect, and create business processes towards accomplishing business goals specific for the organization.

Interested and qualified candidates should:
Click here to apply

Job Title: Customer Service Manager

Location: Lagos
Employment Type: Full Time

Job Description
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures
• Oversee all post-sales services provided to clients to ensure customer satisfaction
• Supervise the operations of after sales teams to ensure set targets are met

Qualifications

• Bachelor’s degree or equivalent experience
• 8 years’ of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Interested and qualified candidates should:
Click here to apply

Job Title: Internal Control Manager

Location: Lagos, Nigeria

Key Objective

• To review all internal processes, systems and policies and make recommendations to ensure the risk to the business is minimised with a view to delivering improvements to the company

Main Duties & Responsibilities

• To plan, organize and carry out the internal controls function including the preparation of an audit manual and audit plan
• Conduct risk assessment of all departments
• Report risk management issues and internal controls deficiencies identified directly to the CFO and Company Management and provide recommendations for improving the organisation’s operations.
• Evaluate compliance with existing Polo policies and procedures, identifying and proposing modifications as needed
• Evaluate information security and associated risk exposures
• Evaluate the organisation’s readiness in case of business interruption provides support to the company’s anti-fraud programs.

Interested and qualified candidates should:
Click here to apply