Job Vacancies in an Agriculture Franchise Firm

Proten International – Our client in the Agriculture Franchise, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Product Support Analyst

Location: Kano

Key Responsibilities
Technology Operations:

• Analyze user requirements, envisioning system features, and functionality.
• Design solutions attending to both business and technical considerations.
• Collaborate with product managers, team leads, and other software developers.
• Work closely with end-users to ensure technical compatibility and user satisfaction.
• Work on bug fixes and improving application performance.
• Participate in the evolution of company level best practices, standards, and policies.

Customer Focus:

• Carry out extensive research to identify needs that new or improved products can fulfill.
• Review research reports, analyze and compare competitors’ products, and meet customers to discuss their requirements.

Project Management:

• Bring product development programs to a successful conclusion -on time and within budget.
• Develop schedules for each phase of the development program and monitor progress against targets.
• Set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development, and launch.

Communication:

• Coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
• Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Qualifications
Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or any related field.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook, Access).
• Proven problem-solving abilities.
• Good communication skills.
• Strong analytical and conceptual skills.
• Be open and creative.
• Strong computer and application skills.
• Goal-oriented, self-motivated, confident, thorough and tenacious;
• Positive attitude to work.
• Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.

Start-Up Environment:

• Thrives in a fast-paced, start-up environment with dynamic business priorities.
• Detailed Orientation and Managing Complexity:
• Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Smallholder Partnerships Analyst / Relationship Analyst

Location: Kano

Key Responsibilities

• Manage recruiting, training, and performance management of farmer members interactively ensuring that standards of agronomy best practices are maintained.
• Resolve all farmer concerns in a proactive and timely manner according to company standards within a 24 hour period from the reporting date.
• Intervene as required when customer service challenges escalate and must be addressed at a higher level.
• Build rapport with existing and prospective farmers using assertiveness and confidence to educate them on the value of remaining farmers.
• Work in partnership with relevant team members and business units to develop and execute local tactics, as well as provide feedback on comprehensive recruitment and retention programs.
• Educate team on best practices and ensure standards are maintained on providing professional, best-in-class service to member farmers and monitor compliance.
• Provide farmers with timely and adequate resources to ensure that our clients’ brand is always accessible to the members we serve.
• Interfacing with local leaders and representing the company as a “brand ambassador” across communities.
• Manage the team to ensure 100% accuracy on plant growing activity is logged on appropriate software application.
• Guide team on people management issues.
• Ensure that standards are maintained and members are in good standing.
• Constantly communicating program status and risks to leadership, and presenting options and recommendations.
• Constantly improving the overall customer experience.

Qualifications
Requirements:

• Bachelor’s Degree in Agricultural Science, Agricultural Economics or any related field.
• Proven problem-solving abilities.
• Strong analytical and conceptual skills.
• Knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
• Goal-oriented, self-motivated, confident, thorough, and tenacious.
• Positive attitude to work.
• Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.
• Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Start-Up Environment:

• Thrives in a fast-paced, start-up environment with dynamic business priorities.

Detailed Orientation and Managing Complexity:

• Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.

How to Apply
Interested and qualified candidates should:
Click here to apply online