Customer Service Representative in a Logistics and Transportation Company

A reputable Logistics and Transportation company is currently recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Anambra

Job Responsibilities

• Receive and dispatch orders for products or deliveries
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Contribute to maintain strong relationships with suppliers
• Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Various reporting responsibilities as needed
• Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
• Monitor the route and status of field team to coordinate and prioritize their schedule
• Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Respond to any issues and follow-up by coordinating with the appropriate departments or field team.

Qualifications

• 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English.

How to Apply
Interested and qualified candidates should send their CV to: vacantpositions2018@gmail.com using the Job Title as subject of the email.