Employment Opportunities at TTC Mobile Limited

TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery.

Aside our regular corporate training for companies, and retail training for fresh graduates, TTC Mobile has successfully deployed various grass-root-oriented trainings programs like FREE IT Training(2003), National Youth Development Program(2005), National ICT Summit(2007), National Telecom Scholarship (annually, since 2008). In 2010, we were selected as training partner to the federal government’s Presidential Amnesty Program, which implementation commenced in November 2010; We completed this training project in 2011.

We are recruiting to fill the position below:

Job Title: Rigger

Locations: Abuja, Oyo, Rivers

Purpose of the Job (Brief)

• To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related services.

Key Activities
Corporate Incident Resolution:

• Corporate Customers: Restore service failures within 4 hours of its occurrence- Installation and commissioning of new project

Incident Communication:

• Provide prompt feedback with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance Identify and Execute nodes/segment that require preventive maintenance on the network as assigned.
• Backhaul links installation and commissioning
• Execute backhaul link installations and commissioning.
• Alignment of backhaul links.
• Installation of microwave radios and alignment.
• Report Management Ensure survey reports are done and submitted timel for review.
• Ensure all status reports are done and submitted accordingly – Installation and commissioning data form.

Demonstrate (Key competencies):

• Technical Site Survey (TSS) on the microwave radio and VSAT Platforms. Using tools like GPS, Compasses and Microwave link budget software for data collection and analysis.
• Installation and Maintenance of Radios as well as Maintenance of Earthling Base.
• Installation and Maintenance of Alvarion Radios and Soma Base Station.
• Equipment retrieval, making request and returns of equipment for installation and maintenance.
• Installation and commissioning of corporate links (Hub and Sub).
• Configuration of VSAT modems (Vipersat, Comtech, EF Data and DVB).
• Report generation
• General maintenance and support of VSAT and Radio links.

Educational Qualifications & Functional Skills

• Academic: School Certificate & OND / B.Sc.

Functional Skills:

• Good Mast Climbing skills.
• Termination of RF/IF cables.
• Installation of antennas and alignment.
• Good interpersonal skills with customers, vendors and members of team.
• Good knowledge of point to point links installation.
• Understanding of the base station power supply (dc and ac) architecture and earthing systems.
• Configuration skill for the integration of new and existing links.
• Good knowledge of Alvarion technology, RF and planning, connectors and antennas.
• Installations of all types of sectoral antennas.
• Installation of PDH/SDH radios.
• Tower/mast erection.
• General cable handling
• General Link Optimization, network design, planning and implementation
• Conduct path signal troubleshooting.
• Hardworking and Goal oriented.
• Enthusiastic, knowledge savvy.
• Strong analytical ability.
• Ability to manage multiple projects and tasks.

Work Experience:

• At least 3 Years in telecommunication industry.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

Job Title: Wireline Maintenance Quality Control Supervisor

Location: Lagos
Function: Fibre Maintenance
Department: Wireline Maintenance
Reporting to: Head, Wire-line Maintenance
Job Grade: Outsourced
Travel Frequency: Yes

Purpose of the Job (Brief)

• The Team Lead Wire-line maintenance supervises maintenance of fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.

Expected Key Results (Detailed KPIs)
Deliverables (Maximum 5-6 key responsibilities):

Key Activities:

• Point to Point and GPON.

Fiber Fix Supervision:

• Corporate Customers: Restore service failures within 3 hours of its occurrence- Acceptance and integration of
• new projects and ensure all open incident tickets are closed within this time-frame.
• Retail Customers: Restore service failures within 8 hours of its occurrence.
• Field to base Communication: Provide prompt feedback on field activities to stakeholders (especially customers) for both corrective and preventive maintenance.
• Provide prompt update of fiber tickets for break-fix works aimed at resolving customer service.
• Make request from store and co-ordinates activities around fault resolution.
• Coordinate issue resolution while ensuring compliance to quality work by the MSP.
• Ensures all fiber break-fix works are concluded within SLA.
• Communication detailed Reason-for-Outage to TAC team to enable them close tickets successfully.
• Preventive Maintenance Proactively track outside plant elements & activities to prevent fiber cuts.
• Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
• Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage
• to fiber infrastructure.
• Enforce active monitoring of trenching activities by other PTOs along our fiber route. Raise out-to-scope BOMs on PARIC and follow through to approval and execution.
• Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.
• Audit, collate and verify information for the fiber wire- line network.
• Prepare and submit the as-maintained documents after every network activity.
• Review & Submit change control approvals
• Ensure submission of monthly cabinet utilization report
• Report Management Ensure weekly preventive reports are done and submitted timely for review by the Maintenance
• QCs Collation of out-of-scope BOM and supporting document for PO approvals.
• Preparation of weekly report of cable route condition, surveillance, Field equipment state, etc.
• Preparation of weekly cable, ODF, Cabinet and MST utilization for resource planning.

Inventory Management &; Quality Control:

• Documentation of all modification before and after corrective/preventive maintenance (e.g. splice reports, OTDR trace test, straight line diagrams, cabinet utilization reports)
• Conduct regular assessment of engineering equipment used by MSP’s for field support (Test tool audit)
• Ensures periodic inspection and maintenance of conduit and Manhole by MSP.
• Verify and store all acceptance documents from deployment team (e.g splice report sheet, OTDR trace, acceptance test reports).
• Ensure all Quality Control/acceptance test are done on all maintenance projects
• Periodic Inspection, maintenance and documentation of ODF and Cabinet at various CO/POP.
• Inventory Management: ensure availability of maintenance consumables. Trigger reorder before
• stock- out. Ensure repair / return of maintenance equipment.

Qualifications / Key Competencies
Educational Qualifications & Functional Skills:

• Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Work Experience:

• At least 2 years in telecommunications industry, with experience in Fiber network
• deployment and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with
• regard to fiber & civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and
• Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.
• Provide adequate leadership to the Maintenance Quality Control team, ensuring the team possess a result-driven orientation for service delivery and customer satisfaction.
• Ensure end-to-end view/understanding of all infrastructure activities carried out on the outside plant.
• Provide adequate leadership that drives optimal team performance across board.
• Display customer centricity in response to requests, project delivery and also outage restoration within stated SLA’s.

Other Requirements:

• Customer Focus
• Tech savvy
• Bias for Action
• Result Oriented
• Highly innovative
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Dimensions:
Financial Dimensions:

Budget:

• PO Approval:
• Other Dimensions:
• No. of vendors: NIL
• No. of direct reports:

Impact of position:

• Impact on customers (Please select one of the options below):

Type of customers:

• Mainly Internal Mainly External Internal & External

Job Title: Power Systems Team Lead

Location: Lagos
Department: Infrastructure Facilities
Function: Infrastructure Operations
Job Grade: Officer
Reporting to: Infrastructure Facilities Manager
Work Schedule: Monday – Friday (8am – 5pm)

Purpose of the Job

• Responsible for the operations, maintenance and repair of the Electrial Power systems at the Data
• Centres and Point of Presence (POP) owned by the organisation.

Key Activities:

• Operation and Maintenance of various brands and model of electrical power units according to their document operating procedure.
• Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
• Maintenance of various types of electrical power systems e.g. Switchgear, UPS, Generating sets, Rectifiers& Inverters, Battery systems, AVR, ATS units, Transformers, PDU/PMM units.
• Ensure the Quality of Service of the Data Centre Infrastructure by:
• Continuous monitoring of Power system.
• Reporting on the operational status of the Powers systems across Data Centres, and POP.
• Track trending operational characteristics
• Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
• Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
• Ensure operational efficiency of colocation services of the Data Centre.
• Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• At least a Higher National Diploma (HND) in either Electrical and Electronics or other related disciplines.
• Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
• Knowledge of equipment installation, electrical and mechanical repairs, wielding and fabrication, and safety and compliance.
• Good knowledge of Microsoft Operating systems and Microsoft office suite.
• Adept at conducting tests to identify faults.
• Demonstrated troubleshooting and problem-solving skills.
• Candidate must be able to lift, push and pull up to 20kg.
• Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
• Ability to maintain strong working relationships with both internal and external third parties.

Work Experience:

• At least 4 years of previous work experience in a Data Centre Operations environment or equivalent.
• Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
• Experience with Portable Appliance Test System.
• Experience in maintenance planning, scheduling and associated maintenance work.
• Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Dimensions
Financial Dimensions:

• Budget: None
• PO Approval: None

Other Dimensions:

• No. of vendors: None
• No. of direct reports: None
• Impact of position
• Impact on customers (Please select one of the options below):
• Type of customers
• Mainly Internal Mainly External.

Job Title: OSP Technician

Location: Lagos
Division: Infrastructure
Function: Outside Plant Supervision
Travel Frequency: Yes

Purpose of the Job (Brief)

• The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
• The role is expected to involve a significant element of on-site attendance. Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)
Key Activities:

• Corporate & Retail/FOS Incident Management

Corporate Customers:

• Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
• Retail Customers: Restore service failures within 12 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
• Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
• Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.

Report Management:

• Ensure weekly support status reports are done and submitted timely for review.

FOS Activation:

• Activate FOS Customer requests within 3 days of sign up. Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Qualifications / Key Competencies
Educational Qualifications & Functional Skills:

• Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Work Experience:

• At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities

Functional Skills:

• Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light
• Source/Power Meters (LSPM), identifying fibre cores with VFLs.
• Capable of understanding fibre network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.

Other Requirements:

• Customer Focus
• Tech-savvy
• Bias for Action
• Result Oriented
• Highly innovative
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Job Title: Field Support Technician

Locations: Abuja and Rivers
Division: Engineering and Information Systems Technology
Unit: Operations and Maintenance
Reporting to: Operations and Maintenance Manager
Travel Frequency: Occasionally

Key Activities
Customer Problem Resolution:

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

Safety and Operations:

• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
• Business Continuity and Disaster Recovery
• Implements disaster recovery plan as and when needed.
• Facility and Infrastructural Maintenance
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Educational Qualifications & Functional Skills

• A Bachelor’s Degree in Engineering or Technical discipline
• 2 years relevant experience in the IT / Telecommunications field.

How to Apply
Interested and qualified candidates should send their CV to: vacancy@ttcmobileworld.com using the Job Title as subject of the email