Job Vacancies at Critical Rescue International (CRI), Lagos, Abuja, Cross River

Job Title: Medical Doctor – Abuja

Location: Abuja
Department: Medical Services
Reporting to: Head of the Clinic/Chief Medical Director
Division: CRI Medi-Clinics
Employment Type: Full-time

Role Summary

• Reporting to the Head of the Clinic and ultimately, the Chief Medical Director, Doctors attached to CRI Nigeria’s MediCare/QuickCare Clinics are expected to provide first-class medical services by applying medical knowledge and skills in examining, diagnosing and treating of patients who have registered with CRI Clinics or related facilities or have been referred by GPs or other health professionals for the diagnosis, prevention and management of disease.
• In addition to treating patients, you will be expected provide emergency medical and health information and/or advice to patients or enrollees via CRI’s Assist platform; referring them to other healthcare professionals including nurses, radiographers, pharmacists and physiotherapists when the need arises.

Essential Duties and Responsibilities

• Operational Activities: Provision and monitoring of general care to patients; responding to medical/health problems presented by patients, undertaking patient consultations and physical examinations, history taking, diagnosis, investigation, treatment and referral as appropriate.
• Order or execute various tests & analyses; review diagnostic images or test results to provide information on patients’ condition; subsequently analyzing reports and findings of tests & examinations to diagnose condition of patient(s), and administer, prescribe and/or monitor treatments and medications.
• Proving telemedicine services.

Essential Duties and Responsibilities – Additional Information:

• Identify patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements
• Resolve patient problems and needs by using own experience and professional expertise; immediately referring patients to other medical and other health professionals when required
• Admit patients requiring special care followed by investigations and treatment; assess and plan treatment regimens
• Liaise daily with hospital staff including other doctors, healthcare professionals and non-medical staff in the hospital to ensure quality care and treatment for patients
• Refer patients to specialists for consultant services when necessary for patients well-being
• Promote patients’ well-being by answering questions and advising patients and their families about patient’s condition, medications and care
• Maintain continuity of patient care among by proper documentation and communication actions, irregularities, and continuing needs
• Maintain a clean and safe working environment by complying with Company procedures, rules and regulations; calling for assistance from health care support personnel when needed
• Protect patients and other staff from infection by adhering to infection-control policies and protocols, medication administration and storage procedures and controlled substance regulations
• Pursue professional development by keeping up to date with new medical developments, treatments and medications
• Adherence to all company policies, procedures and business ethics codes; ensuring they are implemented in all communications, daily duties & activities

Education Requirements

• MBBS
• Medical License ,BLS,ACLS
• Minimum of 4 years clinical experience post graduation
• Full Registration with Medical and Dental Council of Nigeria
• Valid Annual Practicing -License
• NYSC
• University Degree
• CV
• BLS/ACLS training (preferred)
• Other training (preferred)
• Sound clinical acumen and compassionate patient care (mandatory)
• Ability to lead the clinical team – Strong Leadership Abilities
• Excellent Communication Skills (Multilingual Preferred + English)
• Client Service

Experience and ability to function in all aspects of clinical practice:

• Internal Medicine
• General Surgery
• Pediatrics
• Obstetrics and Gynaecology
• Mental Health
• Emergency Medicine
• Occupational Health
• Geriatric Care
• Preventive Health
• Community Services
• Ability to perform minimum basic relevant procedures
• Demonstrated satisfactory service in previous professional experiences
• Strong Adherence to Evidence Based Medicine + Practical Expertise + Clinical and Professional Etiquettes
• Other Relevant Experience/Skills/Expertise (Preferred)

Skills and Abilities:

• Detail Oriented
• Customer-centric
• Empathetic
• Emotionally Intelligent
• Excellent communication skills
• Patient
• Self-Motivated
• Time management and Organizational skills

Skills and Abilities – Additional Information:

• Able to work on cross-functional teams in both leadership and member roles
• Able to use various computer software and applications, including Email, MS Word, Excel and other Administrative Software
• Patient, with a sound work ethic and a professional demeanor

Job Title: Medical Doctor – Cross River

Location: Cross River
Department: Medical Services
Reporting to: Head of the Clinic/Chief Medical Director
Division: CRI Medi-Clinics
Employment Type: Full-time

Role Summary

• Reporting to the Head of the Clinic and ultimately, the Chief Medical Director, Doctors attached to CRI Nigeria’s MediCare/QuickCare Clinics are expected to provide first-class medical services by applying medical knowledge and skills in examining, diagnosing and treating of patients who have registered with CRI Clinics or related facilities or have been referred by GPs or other health professionals for the diagnosis, prevention and management of disease.
• In addition to treating patients, you will be expected provide emergency medical and health information and/or advice to patients or enrollees via CRI’s Assist platform; referring them to other healthcare professionals including nurses, radiographers, pharmacists and physiotherapists when the need arises.

Essential Duties and Responsibilities

• Operational Activities: Provision and monitoring of general care to patients; responding to medical/health problems presented by patients, undertaking patient consultations and physical examinations, history taking, diagnosis, investigation, treatment and referral as appropriate.
• Order or execute various tests & analyses; review diagnostic images or test results to provide information on patients’ condition; subsequently analyzing reports and findings of tests & examinations to diagnose condition of patient(s), and administer, prescribe and/or monitor treatments and medications.
• Proving telemedicine services.

Essential Duties and Responsibilities – Additional Information:

• Identify patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements
• Resolve patient problems and needs by using own experience and professional expertise; immediately referring patients to other medical and other health professionals when required
• Admit patients requiring special care followed by investigations and treatment; assess and plan treatment regimens
• Liaise daily with hospital staff including other doctors, healthcare professionals and non-medical staff in the hospital to ensure quality care and treatment for patients
• Refer patients to specialists for consultant services when necessary for patients well-being
• Promote patients’ well-being by answering questions and advising patients and their families about patient’s condition, medications and care
• Maintain continuity of patient care among by proper documentation and communication actions, irregularities, and continuing needs
• Maintain a clean and safe working environment by complying with Company procedures, rules and regulations; calling for assistance from health care support personnel when needed
• Protect patients and other staff from infection by adhering to infection-control policies and protocols, medication administration and storage procedures and controlled substance regulations
• Pursue professional development by keeping up to date with new medical developments, treatments and medications
• Adherence to all company policies, procedures and business ethics codes; ensuring they are implemented in all communications, daily duties & activities

Education Requirements

• MBBS
• Medical License ,BLS,ACLS
• Minimum of 4 years clinical experience post graduation
• Full Registration with Medical and Dental Council of Nigeria
• Valid Annual Practicing -License
• NYSC
• University Degree
• CV
• BLS/ACLS training (preferred)
• Other training (preferred)
• Sound clinical acumen and compassionate patient care (mandatory)
• Ability to lead the clinical team – Strong Leadership Abilities
• Excellent Communication Skills (Multilingual Preferred + English)
• Client Service

Experience and ability to function in all aspects of clinical practice:

• Internal Medicine
• General Surgery
• Pediatrics
• Obstetrics and Gynaecology
• Mental Health
• Emergency Medicine
• Occupational Health
• Geriatric Care
• Preventive Health
• Community Services
• Ability to perform minimum basic relevant procedures
• Demonstrated satisfactory service in previous professional experiences
• Strong Adherence to Evidence Based Medicine + Practical Expertise + Clinical and Professional Etiquettes
• Other Relevant Experience/Skills/Expertise (Preferred)

Skills and Abilities:

• Detail Oriented
• Customer-centric
• Empathetic
• Emotionally Intelligent
• Excellent communication skills
• Patient
• Self-Motivated
• Time management and Organizational skills

Skills and Abilities – Additional Information:

• Able to work on cross-functional teams in both leadership and member roles
• Able to use various computer software and applications, including Email, MS Word, Excel and other Administrative Software
• Patient, with a sound work ethic and a professional demeanor

Job Title: Nurse

Location: Lagos
Reporting To: COO
Department: Assist

Overall Purpose of the Job

• To plan and provide medical and nursing care to patients in a medical clinic, at home, in an ambulance, or in other settings who are suffering from emergent or chronic illness and/or injury.

Roles& Responsibilities

• Able to multitask and work with other healthcare staff to deliver primary medical care in a persons’ home, and remotely via telemedicine.
• React effectively in emergency and non-emergency scenarios, demonstrating sound decision-making to benefit health
• To act as a resuscitation lead or team member for seriously injured patients while they are in an ambulance and/or clinic
• To perform minor surgical procedures.
• To administer medical first aid and Basic Life Support to patients.
• Triage and identify medical illness and/or injury
• Promotes patient’s independence by establishing patient care goals; teaching patients, friends, and family to understand condition, medications, and self-care skills; answering questions.
• Assures quality of care by adhering to medical protocols; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division’s philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations.
• Resolves patient problems and needs by utilizing multidisciplinary team strategies.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.
• Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Documents patient care services by charting in patient and department records.
• Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient confidence and protects operations by keeping information confidential.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed.
• Observation and maintaining records of vital signs and level of consciousness
• To assess and treat new patients.
• Display expert clinical skills in managing the critical care of all categories of patients.
• Document medical history.
• Contribute to strategic planning and initiatives to advance standards of care excellence, improve patient outcomes and drive continuous improvement.
• Responsibility of patient care may be in a clinical, home, or ambulance environment
• To provide care in line with the telemedicine protocols.
• To participate in concierge home services.

Key Performance Indicators:

• Quality of services rendered to patients
• Ability to project the brand and services of the company
• Quality of records and reports
• Continuous improvement of knowledge, skills, and abilities

Minimum Qualifications

• Registered Nurse
• 3-4 years’ experience in Nursing
• Home Health Nursing Experience
• Ability to utilize various Microsoft Office applications/software, Expert in Email and other Computer Functions
• Training in BLS, ACLS, PALS, Trauma Life Support, First Aid, etc. preferred
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities

Job Title: Call Centre Nurse

Location: Lagos
Reporting To: COO
Department: CRI Assist

Overall Purpose of the Job

• Provide medical and non-medical services to our clients through our Medical Assistance Call Centre.
• Perform administrative services for call centre related activities.

Roles & Responsibilities

• Follow all policies and procedures laid out by CRI including but not limited to:
  • Company Policy and Procedures
  • Call Centre Policy and Procedures
  • HSE Policy and Procedures
  • Operational Policy and Procedures
• Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
• Responsible for managing all call centre related activities with focus on customer service and satisfaction. Activities include, but are not limited to, gathering caller information, determining caller need, providing necessary assistance to caller, dispatching medical resources, connecting caller to medical personnel.
• Responsible for managing all call centre administrative activities. Activities include, but are not limited to, answering emails, arranging and submitting invoices, gathering information from medical and other facilities, making and filing reports, and doing research activities.
• Maintain Medical Assistance Call Centre room and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
• Assist with other duties as assigned

Key Performance Indicators:

• Measurable generation of income for the organization for assigned services and products
• Continued positive client satisfaction and feedback
• Ability to manage client’s needs from beginning phone call to satisfactory conclusion

Minimum Qualifications

• Primary Focus on Customer Service
• Project Management Skills
• Previous Experience Working in a Call Centre or HMO Service
• University Degree, Nurse
• 2-4 years working experience (Post NYSC)
• Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
• Positive/outgoing attitude
• Ability to adapt to various roles/responsibilities
• Time management and organizational skills
• Strong attention to detail and follow-through

Job Title: Medical Doctor – Rivers

Location: Port-Harcourt, Rivers
Department: Medical Services
Reporting to: Head of the Clinic/Chief Medical Director
Division: CRI Medi-Clinics
Employment Type: Full-time

Role Summary

• Reporting to the Head of the Clinic and ultimately, the Chief Medical Director, Doctors attached to CRI Nigeria’s MediCare/QuickCare Clinics are expected to provide first-class medical services by applying medical knowledge and skills in examining, diagnosing and treating of patients who have registered with CRI Clinics or related facilities or have been referred by GPs or other health professionals for the diagnosis, prevention and management of disease.
• In addition to treating patients, you will be expected provide emergency medical and health information and/or advice to patients or enrollees via CRI’s Assist platform; referring them to other healthcare professionals including nurses, radiographers, pharmacists and physiotherapists when the need arises.

Essential Duties and Responsibilities

• Operational Activities: Provision and monitoring of general care to patients; responding to medical/health problems presented by patients, undertaking patient consultations and physical examinations, history taking, diagnosis, investigation, treatment and referral as appropriate.
• Order or execute various tests & analyses; review diagnostic images or test results to provide information on patients’ condition; subsequently analyzing reports and findings of tests & examinations to diagnose condition of patient(s), and administer, prescribe and/or monitor treatments and medications.
• Proving telemedicine services.

Essential Duties and Responsibilities – Additional Information:

• Identify patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements
• Resolve patient problems and needs by using own experience and professional expertise; immediately referring patients to other medical and other health professionals when required
• Admit patients requiring special care followed by investigations and treatment; assess and plan treatment regimens
• Liaise daily with hospital staff including other doctors, healthcare professionals and non-medical staff in the hospital to ensure quality care and treatment for patients
• Refer patients to specialists for consultant services when necessary for patients well-being
• Promote patients’ well-being by answering questions and advising patients and their families about patient’s condition, medications and care
• Maintain continuity of patient care among by proper documentation and communication actions, irregularities, and continuing needs
• Maintain a clean and safe working environment by complying with Company procedures, rules and regulations; calling for assistance from health care support personnel when needed
• Protect patients and other staff from infection by adhering to infection-control policies and protocols, medication administration and storage procedures and controlled substance regulations
• Pursue professional development by keeping up to date with new medical developments, treatments and medications
• Adherence to all company policies, procedures and business ethics codes; ensuring they are implemented in all communications, daily duties & activities

Education Requirements

• MBBS
• Medical License ,BLS,ACLS
• Minimum of 4 years clinical experience post graduation
• Full Registration with Medical and Dental Council of Nigeria
• Valid Annual Practicing -License
• NYSC
• University Degree
• CV
• BLS/ACLS training (preferred)
• Other training (preferred)
• Sound clinical acumen and compassionate patient care (mandatory)
• Ability to lead the clinical team – Strong Leadership Abilities
• Excellent Communication Skills (Multilingual Preferred + English)
• Client Service

Experience and ability to function in all aspects of clinical practice:

• Internal Medicine
• General Surgery
• Pediatrics
• Obstetrics and Gynaecology
• Mental Health
• Emergency Medicine
• Occupational Health
• Geriatric Care
• Preventive Health
• Community Services
• Ability to perform minimum basic relevant procedures
• Demonstrated satisfactory service in previous professional experiences
• Strong Adherence to Evidence Based Medicine + Practical Expertise + Clinical and Professional Etiquettes
• Other Relevant Experience/Skills/Expertise (Preferred)

Skills and Abilities:

• Detail Oriented
• Customer-centric
• Empathetic
• Emotionally Intelligent
• Excellent communication skills
• Patient
• Self-Motivated
• Time management and Organizational skills

Skills and Abilities – Additional Information:

• Able to work on cross-functional teams in both leadership and member roles
• Able to use various computer software and applications, including Email, MS Word, Excel and other Administrative Software
• Patient, with a sound work ethic and a professional demeanor