Myrtle Management Consultants Limited – Our client is a Logistics company professionally supporting its clients timely, efficiently, securely, affordably, and professionally with supply chain management solutions to support their project, contract, e-commerce, onsite logistics.
Their goal is to be the known for a renowned customer service delivery in the business and to develop and maintain a best-in-class infrastructure to ensure employee satisfaction, which drives customer loyalty leading to sustained profit growth and creating improved company value.
They are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Port Harcourt, Rivers
Job Type: Full Time
Job Description
- Located in the heart of Port-Harcourt, Rivers State with the vision to cover the South- South region, our client seek to hire a professional and young Customer Service Executive to join their growing team and promote their business goals and objectives.
Job Responsibilities
- Receive and dispatch orders for products or deliveries
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace shipments as required
- Utilize Process Monitors and Workflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging their shipments, exceeding customer service expectations
- Contribute to maintain strong relationships with suppliers
- Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Various reporting responsibilities as needed
- Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
- Monitor the route and status of field team to coordinate and prioritize their schedule
- Respond to any issues and follow-up by coordinating with the appropriate departments or field team.
Qualifications
- 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
- Understanding of transportation documentation and terms is a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English.
Remuneration
- Competitive along with other benefits (HMO, Pension).
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Social Media Executive
Location: Port Harcourt, Rivers
Job Type: Full Time
Job Description
- Located in the heart of Port-Harcourt, Rivers State with the vision to cover the South- South region, our client seek to hire a professional and young Social Media Executive to join their growing team and promote their business goals and objectives.
Job Responsibilities
- Design and implement social media strategy to align with business goals
- Generate, edit, publish, and share engaging content daily (e.g. original text, photos, videos and news)
- Monitor web traffic metrics
- Collaborate with other teams, like marketing, sales, and customer service to ensure brand consistency
- Communicate with followers, respond to queries in a timely manner, monitor customer reviews, listen, and respond to users in a “Social” way while cultivating leads and sales.
- Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
- Transfer orders, enquiries, concerns, queries, or complaints originating from social media platforms to customer service
- Suggest and implement new features to develop brand awareness, like promotions and competitions
- Stay up to date with current technologies and trends in social media, design tools and applications
- Develop relevant content topics to reach the company’s target customers.
- Develop and expand community and/or influencer outreach efforts.
- Design, create and manage promotions and social ad campaigns, being sure to integrate with company’s overall marketing campaign plan and channels..
- Implement ongoing education to remain highly effective.
- Identify threats and opportunities in user-generated content surrounding the company.
- Report notable threats to appropriate management.
- Successful incumbent shall also manage social media page of sister business related to the business.
Qualifications
- 2-3 years related experience and / or training; or equivalent combination of education and experience
- B.Sc Degree in Marketing or relevant field
- Experience managing the social media page of a similar business and or industry is a plus
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
- Understanding of SEO and web traffic metrics
- Experience with doing audience and buyer persona research
- Good understanding of social media KPIs
- Familiarity with graphics, web design and publishing
- Excellent multitasking skills
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Fluent in English
- Impeccable writing skills.
Remuneration
- Competitive along with other benefits (HMO, Pension).
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Logistics Coordinator
Location: Port Harcourt Refinery / Abuloma, Port Harcourt, Rivers
Job type: Full-time
Job Descriptions
- Plan warehouses and distribution for efficiency in both operations and capacity
- Organize transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary
- Coordinate and track movement of goods through logistic pathways and platforms
- Execute logistics plan to move products and packages to reach destinations on schedule
- Review freight rates and other transportation costs to keep working costs low
- Maintains quality throughout the logistic processes
- Use specialist knowledge, such as mechanical-handling systems, to provide support with the repairs of the assets and delivery tools.
- Collaborating with maintenance partner to ensure timely and accurate repairs of bikes
- Continually try to improve and develop business performance within the constraints of legislation, fuel costs and other Political, Economic, Social, Technology, Legal and Environmental pressures, and influences
- Implement health and safety procedures
- Manage field staff training issues in addition manage the riders and bikes
- Set field team objectives, plan, and manage projects
- Develop and execute logistics support policy and processes
- Develop reports on material and personnel movements and various operational logistics problems.
- Assure a proper management and record keeping
- Manage all warehouses and supervise the movements of the warehouse (inbound/outbound)
- Prepare the logistics movement weekly reports
- Oversee customer-based queues and plan and allocate tasks to meet requirements
- Ensure materials are appropriately stored
- Collaboratively work with Customer Service to program the final inventory of materials prior to shipment
- Carry out annual property inventory and provide other report in his area of responsibility
- Perform other duties as and when assigned by the supervisor
Qualifications
- 2- 5 years related experience and/or training; or equivalent combination of education and experience
- B.Sc degree in Marketing or relevant field
- Experience working for logistics company and or industry is a preferred
- Excellent multitasking skills
- Attention to detail
- Strong time management skills
- Quality management skills
- Works well with deadlines and having good time-management skills
- Knowledge of logistics systems,
- Understanding of transportation limitations and regulations
- Ability to contribute individually to greater goal
- Planning skills
- Understanding of transportation issues
- Critical thinker and problem-solving skills
- Team player
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Fluent in English
- Impeccable writing skills
Remuneration
The remuneration is competitive along with other benefits (HMO, Pension).
Application Closing Date
18th July, 2020.
How to Apply
Interested and qualified candiates should:
Click here to apply online
Deadline: 18th July, 2020.
Note
- Interviews are on a rolling basis
- Only shortlisted candidates will be contacted.
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