Loan Recovery Call Agent at BFREE

BFREE – We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre – we founded BFREE to revolutionize debt recovery in Nigeria

We are recruiting to fill the position of:

Job Title: Loan Recovery Call Agent

Location: Lagos

Responsibilities

• Contacting customers and informing them of their overdue debt via phone.
• Advising customers on their payment options and negotiating suitable payment plans.
• Following up with clients on previous payment arrangements.
• Maintaining customer payment records.
• Responding to customer queries.
• Maintaining accurate, up-to-date customer account information.
• Reporting daily progress against targets to the Team Leader.

Academic Qualifications

• B.Sc./HND/OND
• Experienced in Banking or any financial field that deal with debt recovery is preferred

Requirements:

• Previous experience working as a Collections Officer.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Working knowledge of Microsoft Office Suites.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Infrastructure to work from home when necessary.

Salary & Compensation

• Base salary of 32,000 NGN per month
• Performance based bonus of fixed percentage of recovered amount (avg. 50,000 NGN to 100,000 NGN)
• All in take home usually between 82000 NGN – 132000 NGN (If you are good, you make a lot – if you are not good, then not)
• HMO

Deadline: 30th July, 2020.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@bfree.africa using the “Job Title” as the subject of the email.

Note: Come and join the BFree Family – You will not regret it!