Patricia Technologies Limited Job Recruiment

Job Title: Customer Service Officer

Location: Lagos
Slot: 21 Openings

Job Description

• We are currently seeking Customer oriented personnel to join our operations department. You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.

Requirements

• Proven customer support experience – a minimum of 1-3 years (must have worked in a high influx e-commerce business like Jumia, Konga, etc)
• Strong phone contact handling skills and active listening.
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills, Ability to multi-task, prioritize and manage time effectively
• Ability to develop and manage a system of operation (top-notch organizational Skills).
• Expertise in managing conversations on social media.
• Passionate about customer service
• Highly entrepreneurial – comfortable with ambiguity and taking initiative
• Excellent collaborator and team player
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Good typing speed (ideally above 45 wpm). This will be tested below.
• Previous experience in Customer Service in Crypto, Fintech, E-commerce related company is an added advantage

Job Title: Fraud and Compliance Analyst

Location: Nigeria

Job Description

• The Fraud and Compliance Analyst will be responsible for the implementation and maintenance of the Fraud and compliance policy, and will lead and manage the day-to-day operations of the Fraud and compliance unit.
• The Fraud and Compliance Analyst will ensure the appropriate level of prevention, deterrence, detection and investigation is detailed, executed and validated to protect the company and its employees and customers from fraud, theft, embezzlement and operational losses.

Responsibilities

• The ownership, responsibility and accountability for the design and execution of the controls that respond to and mitigate fraud risk.
• Serves as a trusted partner in handling fraud exposure from customers and clients of the company.
• Responsible for Fraud infrastructure – includes technology tool, roadmap and model documentation / back testing and Third-Party Management oversight for Fraud activities.
• Provide management reporting and trend analysis identifying the source of significant operational risks, possible vulnerabilities or weaknesses, and recommendations for policy or procedural changes.
• Act as a point-of-contact for all employees on issues relating to money laundering, terrorist financing and receive reports on non-compliance with laws or company policies
• Compile regular reports on risk and compliance performance that can be shared with management or the board of directors so that issues can be rectified
• Ensure regular information dissemination and coordinate training across the company on compliance issues.
• Collaborate with other departments to create a culture of compliance across the company.

Qualifications and Skills

• First degree in any relevant degree, but preferably in the social sciences
• 2-5 years of fraud operational and/or policy experience
• Previous experience of working in a fraud prevention/detection department.
• We care about results, not activity, and we have fun doing it. If you like challenging problems, are analytical, and a great team player – we want to hear from you!

Job Title: Sales / Shelf Attendant

Location: Lagos
Slot: 7 Openings

Job Description
We are currently looking to hire smart, young and energetic individuals to champion Sales for a business arm of our parent company which deals in fashion merchandize.

Job Responsibilities

• Working in the store assisting clients and customer decide on clothing and accessories
• Managing store administration and keeping inventory of merchandize
• Managing customer service calls both inbound and outbound.
• Must greet customers and provide assistance if required.
• Direct customers on the location, selection, price, delivery, use and care of goods available in the store, with the aim of encouraging them to buy.
• Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived through the Store Supervisor.
• Package goods for customers if necessary.
• Price, Stack and display items for sale and keep the store tidy and attractive • Be aware of health & safety issues & measures.
• Closely monitor goods about to expire and take appropriate action in conjunction with the Supervisor.
• Participate in stocktaking (counting and describing the goods in stock).

Requirements

• 1-3 years experience of working as Sales/Shelf Attendant preferred.
• Must be smartly dressed as per the business norms.
• Resident of Lekki and its environ is an added advantage.